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Reviews of Uptown Suites Extended Stay Austin TX – Round Rock

2.5 out of 5
Uptown Suites Extended Stay Austin TX – Round Rock
2006 Grand Avenue Parkway, Austin, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 98 out of 170 reviews" "
Rating 8 - Good. 40 out of 170 reviews" "
Rating 6 - Okay. 10 out of 170 reviews" "
Rating 4 - Poor. 6 out of 170 reviews" "
Rating 2 - Terrible. 16 out of 170 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Edward

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very good customers services
Stayed 7 nights in Mar 2024
Response from GM on 20 Mar,2024
Hi Edward – Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit! Jonathon, General Manager

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from JW on 13 Feb,2024
Hi Charles – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Jonathon, General Manager

8/10 Good

Shyniece

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay if you are there for a long period of time or work wise. Very convenient the staff is super friendly and helpful.
Stayed 8 nights in Nov 2023
Response from JW on 20 Nov,2023
Hi Shyniece– Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit! Jonathon, General Manager

10/10 Excellent

Luann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dmar was excellent! He was friendly, happy, helpful and so funny. He made us feel welcome from the moment we walked in the front entrance until we left a week later. The room was no frills but very clean, we couldn't hear our neighbbors at all. Lyft service was available so we could go out at night and have fun without worrying about driving. We had a great trip, and having a comfortable safe home base was a huge part of that. Thank you Extended stay and front counter staff Dmar!
Stayed 7 nights in Oct 2023
Response from JW on 23 Oct,2023
Hi Luann – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. I'll be sure D'mar receives his praise.Jonathon, General Manager

8/10 Good

Jordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable stay with very helpful staff!
Stayed 11 nights in Oct 2023
Response from JW on 19 Oct,2023
Hi Jordon– Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit! Jonathon, General Manager

2/10 Terrible

Temika

Travelled with family
Disliked: Staff & service, room comfort
Stayed 7 nights in Sep 2023
Response from JW on 19 Sept,2023
Temika – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Jonathon - General Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great place
Stayed 7 nights in Aug 2023
Response from JW on 18 Aug,2023
Hi Andrew – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Jonathon Warren, General Manager

8/10 Good

Jason

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Hotel is great. Only a couple of issues. Stair cases are dirty. My toilet seat keeps coming loose, bathroom light keeps flickering, and the bathroom fan doesn't always work. But the internet is great. Room is nice, clean, and comfortable. Great stay and id stay again.
Stayed 7 nights in Jun 2023

8/10 Good

Donald

Stayed 13 nights in Mar 2023

6/10 Okay

Victoria

Stayed 7 nights in Oct 2022

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice extended stay room with mini kitchen. Right next to i35 so convenient to lots of places. Good value with no frills.
Stayed 7 nights in Aug 2022

8/10 Good

Hylton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Aug 2022

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice exercise room, and the room was quite and cool.
Stayed 7 nights in Jul 2022
Response from TJ on 4 Aug,2022
Hi Howard– Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Best regards, Taita "TJ" Jreige General Manager

10/10 Excellent

Huang

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 7 nights in Jul 2022
Response from TJ on 2 Aug,2022
Hi Huang– Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Best regards, Taita "TJ" Jreige General Manager

2/10 Terrible

samuel

Disliked: Staff & service
Stayed 7 nights in May 2022

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained. Excellent value for money
Stayed 7 nights in May 2022

8/10 Good

REJOY

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Place was clean and good. There was a lot of noise from upstairs and outside even after quiet time told
Stayed 9 nights in May 2022

10/10 Excellent

Amanda

Stayed 7 nights in May 2022
Response from TJ on 17 May,2022
Thank you for your review! We are glad you enjoyed your stay and hope you will come back and stay with us again soon! Best regards, Taita "TJ" Jreige

10/10 Excellent

Ravi Kiran

Stayed 10 nights in Mar 2022

10/10 Excellent

wilson, Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Mar 2022
Response from TJ on 31 Mar,2022
Hi Wilson – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Best regards, Taita "TJ" Jreige General Manager

10/10 Excellent

Temitope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest
ABSOLUTELY LOVE THIS PLACE! I moved to Austin and booked for airbnb before my move in day. My airbnb was extremely dirty and I couldn't stay there. So I immediately booked this place to stay in and I felt right at home. It extremely clean, homely, and the environment is safe.The customer service was excellent
Stayed 7 nights in Dec 2021
Response from TJ on 14 Dec,2021
Hi! – Thank you for your review! We are glad you enjoyed your stay and hope to see you again soon. Best regards, Taita "TJ" Jreige General Manager

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for an extended stay!
Due to some work on my house, I needed to stay at a hotel for more than a week. Uptown Suites turned out to be perfect for me. Having a full size refrigerator/freezer as well as a stove top and microwave and access to a washer/dryer were all extremely convenient amenities for a long stay. The location is also fantastic as its right off the highway; thus, it was quick and easy to get around Round Rock and Pflugerville. Free wi-fi was also helpful as I had to work from the hotel all week. Fortunately, the wi-fi connection was very fast and reliable. Overall, the room was very clean, comfortable and quiet. While housekeeping didn't come every day (which seems to be common during Covid), I was able to get extra towels very easily. In fact, the staff was exceptional. They were always available and addressed all of my questions/concerns satisfactorily and quickly. I really enjoyed my stay at Uptown and would definitely stay there again! The value for the money was outstanding imo. Thanks!
Stayed 11 nights in Oct 2021
Response from TJ on 25 Oct,2021
Hi Vicki– Thank you for your review! We are glad you enjoyed your stay and hope to see you again soon. Best regards, Taita "TJ" Jreige General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location,easy to access freeway and close to stores/restaurants in the area.Quiet setting.
Stayed 8 nights in Jul 2021
Response from TJ on 2 Aug,2021
Thank you for your review! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Taita Jreige General Manager Uptown Suites

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and helpful. The location was perfect.
Stayed 7 nights in Jun 2021
Response from TJ on 15 Jun,2021
Thank you for your review! We are glad you enjoyed your stay and hope to see you again soon. Best regards, Taita "TJ" Jreige General Manager

2/10 Terrible

Verified traveller

Travelled with partner
Though I had a confirmed reservation for one week that I had made at 7 p.m., they had no room for me when I arrived at 10 p.m. Having seen nothing but the lobby, I have no further comments about Uptown Suites Austin - Round Rock. My take-away from this experience is that confirmed reservations aren't actually confirmed. Beware!
Stayed 7 nights in May 2021
Response from TJ on 7 Jun,2021
We apologize for the inconvenience. We hope we can make it right next time. Best regards, Taita "TJ" Jreige

2/10 Terrible

Luther

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost leader followed through with my payment
I booked a last min deal around 12 am and i read in the conditons that it was 12am expired for free cancelation. I called the hotel immediately. The cust service was closed. I had to search for a local number. On google got another cs number when i called. Searched more online and finally found a direct number to front desk. Gentleman told me it was full and they would not be able to offer a room. All rooms are occupied.
Stayed 1 night in Mar 2021
Response from TJ on 19 Mar,2021
I apologize for the inconvenience. We have been fully booked for over 2 weeks. We have not charged your card and did waive the cancellation fee, as you are not at fault. Once again I'm sorry we weren't able to accomodate you this time. We hope to have rooms in the near future. Best regards, Taita "TJ" Jreige General Manager

10/10 Excellent

Barbarai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from TJ on 2 Mar,2021
Thanks for your review! We hope to see you again soon. Best regards, TJ General manager

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from TJ on 22 Feb,2021
Hi Nadia– Thank you for your review! We are glad you enjoyed your stay and hope to see you again soon. Best regards, Taita "TJ" Jreige General Manager

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service
Didn't stay here. Made a reservation online and then when I arrived I was told the reservation was cancelled and there wasn't a clean room for me due to lack of houskeeping staff. I would have appreciated ANY sort of notification before I bundled my babies up to travel across town on icy roads to be able to stay in a place with heat.
Stayed 1 night in Feb 2021
Response from TJ on 20 Feb,2021
We apologize for this inconvenience. During a storm like this we were overbooked and running a limited staff due to road conditions. Hopefully we can make it right with you in the future. Best regards, Taita "Tj" Jreige General manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the style of the rooms. Very comfortable and clean. Close to the freeway
Stayed 6 nights in Nov 2019
Response from TJ on 20 Feb,2021
Hi – Thank you for your review! We are glad you enjoyed your stay and hope to see you again soon. best regards, Taita "TJ" Jreige Uptown Suites General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021
Response from TJ on 26 Feb,2021
Thank you for your review! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Taita "TJ" Jreige General Manager

6/10 Okay

Anastasia

Disliked: Cleanliness, staff & service
Stayed 7 nights in Jan 2021
Response from Tj on 29 Jan,2021
Thank you for your review! We are glad you were satisfied, but want to make an even bigger impact. Therefore, we’re working hard to continually improve customer service. We hope to get to five stars on your next visit! Sincerely, Taita "TJ" Jreige

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except I didn’t have small nor medium towels and I was told I had to sign a 30 day intent to stay even tho I reserved my room for only 1 night. I went to check in and was I had to sign that 30 day intent to stay to get my room after driving up to Austin. I was asking a lot of questions because I didn’t have to sign that when I stayed the previous weekend’nn
Stayed 1 night in Jan 2021
Response from Tj on 15 Jan,2021
We apologize for the many documents you have to sign. These are corporate policies and we need everyone to comply. We hope you will stay with us again. Best regards, Taita Jreige General Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2020
Response from Taita "TJ" Jreige on 31 Aug,2020
Thank you for your review! We are glad you were satisfied, but want to make an even bigger impact. Therefore, we’re aggressively renovating our hotels and working hard to continually improve customer service. We hope to get to five stars on your next visit! Best regards, Uptown Guest Services

10/10 Excellent

Bill, Milwaukee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice new property. Staff was friendly and helpful.
Stayed 7 nights in Jun 2020
Response from Tj on 24 Jun,2020
HI! – Thank you for your review! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Uptown Management

8/10 Good

Greg

Liked: Cleanliness, property conditions & facilities, room comfort
Ok
Everything was pretty much ok. Only thing was they did some ac cleaning while I was sleep and that kind of disrupted my sleep after a long night out.
Stayed 2 nights in Feb 2020
Response from TJ on 19 Feb,2020
Thank you for your review! We are glad you were satisfied, but want to make an even bigger impact. Therefore, we’re aggressively renovating our hotels and working hard to continually improve customer service. We hope to get to five stars on your next visit! Sincerely, Uptown Guest Services

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from TJ on 24 Jan,2020
Thank you for your review! We are glad you were satisfied, but want to make an even bigger impact. Therefore, we’re aggressively renovating our hotels and working hard to continually improve customer service. We hope to get to five stars on your next visit! Sincerely, Uptown Guest Services

8/10 Good

Sheila

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
pleasant conditions were as advertised
Stayed 10 nights in Dec 2019
Response from TJ on 3 Jan,2020
Thank you for your review! We are glad you were satisfied, but want to make an even bigger impact. Therefore, we’re aggressively renovating our hotels and working hard to continually improve customer service. We hope to get to five stars on your next visit! Sincerely, Management

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Bedding seemed partly old/shabby. Curtain not opening fully, stuck half way.
Stayed 1 night in Dec 2019
Response from TJ on 17 Dec,2019
Thank you for your review! We are glad you were satisfied, but want to make an even bigger impact. Therefore, we’re aggressively renovating our hotels and working hard to continually improve customer service. We hope to get to five stars on your next visit! Sincerely, InTown Guest Services

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
felt safe, clean, quiet. Very helpful staff. Outdoor lighting was wonderful.
Stayed 2 nights in Dec 2019
Response from - on 10 Dec,2019
Hi – Thank you for your review. We are glad you enjoyed your stay and hope to connect again soon. Sincerely, Uptown Suites Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very modern, the rooms were aesthetically pleasing and I loved the proximity to other areas/locations.
Stayed 3 nights in Nov 2019
Response from - on 10 Dec,2019
Hi – Thank you for your review. We are glad you enjoyed your stay and hope to connect again soon. Sincerely, Uptown Suites Management

10/10 Excellent

Tomas, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good quality of this property compared to the price paid for it. Excellent location with everything close.
Stayed 3 nights in Nov 2019
Response from - on 10 Dec,2019
Hi Tomas – Thank you for your review. We are glad you enjoyed your stay and hope to connect again soon. Sincerely, Uptown Suites Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Newer hotel so basically clean. Corners in hallway and elevator needs cleaning.no breakfast nor daily house cleaning but we knew that. Pleasant stay.
Stayed 4 nights in Nov 2019
Response from - on 19 Nov,2019
Hi – Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit! Sincerely, UpTown Suites Management.

10/10 Excellent

Hector

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from - on 19 Nov,2019
Hi – Thank you for your review. We are glad you enjoyed your stay and hope to connect again soon. Sincerely, UpTown Suites Management.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was a very nice hotel. Only complaint was room wasn’t cleaned.
Stayed 2 nights in Nov 2019
Response from Uptown Management on 12 Nov,2019
Hi [Guest Name] – Thank you so much for your review. As a new extended stay brand, we constantly strive to improve our guest experience and welcome all feedback that helps us achieve this goal. We truly apologize for any inconvenience caused. I do hope you give us another opportunity to serve you better. Sincerely, Uptown Management

2/10 Terrible

Joe

Stayed 2 nights in Nov 2019

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was different with a little kitchen added to the room
Stayed 1 night in Nov 2019
Response from Uptown Management on 8 Nov,2019
Hi Juan – Thank you for your review. We are glad you enjoyed your stay and hope to connect again soon. Sincerely, Uptown Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to spend the night for 4 adults, which can be tricky for those who don't enjoy sharing beds. I booked this room specifically because of the couch shown in the picture, and thank goodness the room was exactly as pictured! All components worked well, and since we were located at the far end of the hallway, there was easy and secure access from that end, so we didn't have to go through the front desk each and every time. Staff were friendly and helpful, and I was charged the exact amount provided through Expedia.
Stayed 1 night in Nov 2019
Response from Uptown Management on 8 Nov,2019
Hi – Thank you for your review. We are happy to hear we were able to accommodate you and your party at our property. We are glad you enjoyed your stay and hope to connect again soon. Sincerely, Uptown Management

8/10 Good

Roberto, El Salvador

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place staff helpful nice play to stay very clean
Stayed 3 nights in Nov 2019
Response from Uptown Management on 6 Nov,2019
Hi Roberto – Thank you for your review. We are glad you enjoyed your stay and hope to connect again soon. Sincerely, Uptown Management

10/10 Excellent

Luis, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable clean and fast wifi. I only wish the bed was slightly bigger.
Stayed 1 night in Nov 2019
Response from Uptown Suites on 5 Nov,2019
Hi Luis – Thank you for your review. We are glad you enjoyed your stay and hope to connect again soon. Sincerely, Uptown Suites