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Reviews of Mandala Hotel & Suites Bac Giang

3.5 out of 5
Mandala Hotel & Suites Bac Giang
55 Nguyen Van Cu, Ngo Quyen Ward, 25, Bac Giang, Bac Giang Province

Reviews

6.8
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 2 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

6.8/10

Cleanliness

6.0/10

Staff & service

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

felix

Liked: Cleanliness, property conditions & facilities, room comfort
Reception did allow for early check in. I was there 10am but had to wait till 1pm to check in.
Stayed 1 night in Apr 2024
Response from Ms Hue - Sale Department on 1 May,2024
Dear Guest,Thank you for your comment about our hotel.Check in time: After 2p.m. If you want to early check-in you should take note when you book room. Because our hotel haven't already at this time or you must pay surcharge for early check-in.Thank you!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kim Hue on 13 Apr,2024
Dear Sir/Madam,Thank you very much for spending time to feedback about the service of Mandala Hotel & Suites Bac Giang. We are very pleased that you had a good experience at the hotel. Your satisfaction is the motivation for us to strive every day. Wishing you lots of health, happiness and peace. We look forward to welcome you again in the near future. Best regards

8/10 Good

Felix

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
we stayed in a 2 room apartment. View was good. 1 room was too small for queen bed. The kitchen should be equip with some utensils.
Stayed 2 nights in Jun 2023
Response from Operation Manager on 1 Aug,2023
Dear Sir/Madam,Thank you very much for spending time to feedback about the service of Mandala Hotel & Suites Bac Giang. We are very pleased that you had a good experience at the hotel. Your satisfaction is the motivation for us to strive every day.Wishing you lots of health, happiness and peace. We look forward to welcome you again in the near future.Best regards