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"This was by far one of the dirtiest and most unpleasant hotels we’ve ever stayed in. We booked it based on the 9.0 rating but shocked to see the poor hotel & room condition. We booked a room for 6 people but were given a room meant for 4. When we raised this with the owner, he suggested that two kids could simply sleep on the floor since they had no rollaway beds or even extra comforters available. Out of the two AC units in the room, only one worked. The bathroom had a strong sewer odor that made it completely unusable, and the smell even carried into the bedroom despite keeping the door closed. While the front desk staff was polite, they were not helpful in addressing any of these issues...ended up calling the owner which was not helpful at all. Due to the poor conditions, we checked out the very next day."

"Bedsheets were dirty and with stains, requested to change but got rejected by the hotel as all bedsheets are the same condition. "

"Very clean and comfortable. With extremely helpful staff that are always on hand"

"Very attentive staff. "

"I had a great time at the Renai Hotel. The staff at the reception desk were always very helpful. The staff at breakfast were friendly and kept the area clean. Housekeeping was also very helpful and generous."

"Great stay "

"Staff jaga parking friendly. Everything love it. "

"Updated - 15/10/2024 *Cons* Wifi quite slow and bad connection. We use mobile hotspot to connect to the sharp android tv to get the channel. However the staff did send staff to fix it and only can connect to the tv. Other smarrphone and laptop cant connect at all. You must use own mobilespot to do your work task. Master bedroom lock and toilet lock not working properly. Once lock, it quite difficult to unlock it back. Toilet not clean and quite slippery even the floor was dry. We need clean it before use at convenienced. *Pros* Cozy bedroom and mattress. Spacious and beautiful living area. Good utensils and kitchen appliances prepared. Really convenience for guest. Natural environment in-house and cozy furniture provided. Really gave feeling such in guest own house. Got additional service such washer machine and fridge for guest, really outstanding value added service by owner. Excellent👍"