Dear Guest, Warm greetings from Excelsior Hotel & Spa Baku! Firstly I would like to thank you for taking the time and sharing your feedback with us. It is very important for our improvement. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please take my sincere apology that your stay passed less than perfect. Kindly be informed that your feedback regarding breakfast well noted. We are looking forward to welcome you back to our hotel again. Best Regards, Emin Hasanov General Manager

Dear Sami, Warm greetings from Excelsior Hotel & Spa Baku! Firstly I would like to thank you for taking the time and sharing your feedback with us. It is very important for our improvement. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please take my sincere apology that your stay passed less than perfect. We have already noted your complaints and redirected it to appropriate departments. We are looking forward to welcome you back to our hotel again. Best Regards, Emin Hasanov General Manager

Dear Sadi, Warm greetings from Excelsior Hotel & Spa Baku! First and foremost we would like to thank you for choosing our hotel and for resting the time to write kindly feedback regarding your stay. It is a great pleasure to see that you had enjoyable stay with us and also it was a great pleasure to know and serve you in our hotel. We hope you will give us an opportunity to welcome you again! Best Regards, Emin HasanovGeneral Manager

Dear Michael David, Warm greetings from Excelsior Hotel & Spa Baku! Firstly I would like to thank you for taking the time and sharing your feedback with us. It is very important for our improvement. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please take my sincere apology that your stay passed less than perfect. We are looking forward to welcome you back to our hotel again. Best Regards, Emin Hasanov General Manager

Dear Zeljko Jovanovic, Warm greetings from Excelsior Hotel & Spa Baku! First of all we would like to thank you for your feedback. It was a great pleasure to know and serve you in our hotel. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future. Best Regards, Emin Hasanov General Manager

Dear Yountan, Warm greetings from Excelsior Hotel & Spa Baku! Firstly I would like to thank you for taking the time and sharing your feedback with us. It is very important for our improvement. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please take my sincere apology that your stay passed less than perfect. We have already noted your complaints and redirected it to appropriate departments. We are looking forward to welcome you back to our hotel again. Best Regards,

Dear Salman, Warm greetings from Excelsior Hotel & Spa Baku! First and foremost we would like to thank you for choosing our hotel and for resting the time to write kindly feedback regarding your stay. It is a great pleasure to see that you had enjoyable stay with us and also it was a great pleasure to know and serve you in our hotel. We hope you will give us an opportunity to welcome you again! Best Regards, Elvin Rahimov General Manager

Dear Mustafa,First and foremost we would like to thank you for choosing our hotel and for rest the time to write feedback about your stay with us. It was agreat pleasure to know and serve you in our hotel. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. It is a great pleasure to us to see that you had enjoyable stay with us and liked hotel and Aura Spa facilities.We are looking forward to welcoming you back soon.Best Regards,Elvin RahimovGeneral Manager

Dear Manush,First and foremost we would like to thank you for choosing our hotel and for rest the time to write feedback about your stay with us. It was agreat pleasure to know and serve you in our hotel. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are looking forward to welcoming you back soon.Best Regards,Elvin RahimovGeneral Manager

Dear Joe, Thank you for your feedback. We appreciate you loyalty and happy that you enjoyed your stay . I ll be sure to share your comments with our staff members.We are looking forward to welcome you at Excelsior Hotel & SPA again. Best Regards,Elvin RahimovGeneral Manager

Dear Mohammed, We appreciate for your feedback. Please take my my sincere apologies, that your stay passed less than perfect. We would like to know the details of your disappointment . We hope you will arrive again and give us an opportunity to redeem ourselves. Best Regards,Elvin RahimovGeneral Manager

Dear Elaf, Thank you for sharing your review with us. Could you please share with us the details , that made your stay less than perfect. We are looking forward to welcome you back again!Best Regards,Elvin RahimovGeneral Manager

Dear Ebrahim, Thank you for taking the time and sharing your feedback with us. I am very happy to see , that you enjoyed your stay overall. We ll continue to make our best to provide excellent service to the guests. We are looking forward you will visit us again! Best Regards, Elvin Rahimov General Manager

Dear Romain, Thank you for taking the time and sharing your feedback with us. I am very happy to see , that you enjoyed your stay overall. We ll continue to make our best to provide excellent service to the guests. We are looking forward you will visit us again! Best Regards, Elvin Rahimov General Manager

Dear Stuart, Thank you for choosing our hotel and taking the time to share your survey with us. I am happy to see , that you enjoyed our facilities and stay overall. We hope to welcome you back at Excelsior Hotel & SPA Baku soon . Best Regards, Elvin Rahimov General Manager

Dear Valued Guest, Thank you very much for your comment! We will be happy to welcome you back in Excelsior Hotel and Spa Baku! Best regards, Aleksey Kharitonov Front Office Manager

Dear Valued Guest, Thank you very much for choosing to stay at the Excelsior Hotel & Spa Baku and sharing your valuable feedback with us. We are very pleased that you enjoyed facilities and the high level of service you have received from our team. We hope to welcome you back again soon and provide you with the finest Azerbaijani hospitality here at the Excelsior Hotel & Spa Baku. Yours sincerely, Aleksey Kharitonov Front Office Manager

Dear Kizhanatham, Thank you for your kind review and acknowledging the hotel and its team. Indeed, it is our purpose to make a positive difference to every guest and their stay. I hope to welcome you again in the not too distant future. Yours sincerely, Aleksey Kharitonov Front Office Manager

Dear Sir or Madam, Thank you very much for choosing to stay at the Excelsior Hotel & Spa Baku and sharing your valuable feedback with us. We are very pleased that you enjoyed spa facilities and the high level of service you have received from our team. Thank you once again for taking the time sharing your review online and we hope to welcome you back again soon for another enjoyable stay! Best wishes, Emil Gulamov Reservations Department

Dear Sir or Madam, It was our pleasure to have you as our guest and we thank you for choosing Excelsior Hotel & Spa Baku. We are thrilled to learn that we were able succeed your expectations during your stay and your positive feedback will be shared among our team. Thank you once again for your time and such great review on our page. We look forward to welcoming you back at Excelsior Hotel & Spa Baku in the nearest future! With best wishes, Emil Gulamov Reservations Department

Dear Guest, Thank you for taking your time to leave a review after your stay at the Excelsior Hotel & Spa Baku. I am very excited to learn that your stay with us was to your satisfaction. Together with our team we strive to provide the best service to all our guests and having received such positive reviews motivates us and gives us a sign that all our efforts deliver great guest experience. Thank you once again for choosing to stay at Excelsior Hotel & Spa Baku and we look forward to welcoming you back again on your future visit to Baku. Regards, Emil Gulamov Reservations Department

Dear Guest, First of all thank you very much for choosing to stay with us at Excelsior Hotel & Spa Baku and for sharing your experience on our Expedia page. We are very disappointed that we were not able to meet your expectations during your staying at Excelsior Hotel & Spa Baku. However I do hope that our follow up and attention to this will have a positive influence on your opinion about Excelsior Hotel & Spa Baku . In the meantime, we remain looking forward to receiving a chance to prove our high standards once again and welcome you back to the Excelsior Hotel & Spa Baku at any time. Sincerely, Emil Gulamov Reservations Department

Dear Valued Guest, Thank you for choosing the Excelsior Hotel & Spa Baku and for taking the time to share with us your feedback concerning your stay. I would like to express my personal thanks for such a great assessment of our performance. Everything we do is aimed at providing you with an excellent hotel experience. We look forward to welcoming you back at Excelsior Hotel & Spa Baku! Yours Sincerely, Seyran Pirjanov / Front Office Manager

Dear Valued Guest, Thank you for choosing the Excelsior Hotel & Spa Baku and for taking the time to share with us your feedback concerning your stay. I would like to express my personal thanks for such a great assessment of our performance. Everything we do is aimed at providing you with an excellent hotel experience. However, we noticed some missed opportunities and constructive comments which will be taken on board positively. We look forward to welcoming you back at Excelsior Hotel & Spa Baku! Yours Sincerely, Seyran Pirjanov / Front Office Manager

Dear Mr. Mohamed, Thank you for sharing your experience about Excelsior Hotel & Spa Baku. We appreciate your feedback indeed. With a mission to provide exceptional customer service, we take a great pride in serving your needs and delighted to hear that we have met your expectations. As a valuable customer, your feedback will be shared with the team to continue inspiration and motivation them to deliver superior customer service. In the meantime we would like to inform you that we will working on new breakfast buffet menu and shortly it will be presented to our guests.Hope we will have another chance to host in our property. Thank you very much for staying at the Excelsior Hotel & Spa Baku and we hope you will choose our property to stay again! Yours sincerely, Seyran Pirjanov / Front Office Manager

Dear Mr. Mohamed, Thank you for sharing your experience about Excelsior Hotel & Spa Baku. We appreciate your feedback indeed. With a mission to provide exceptional customer service, we take a great pride in serving your needs and delighted to hear that we have met your expectations. As a valuable customer, your feedback will be shared with the team to continue inspiration and motivation them to deliver superior customer service. In the meantime we would like to inform you that we will working on new breakfast buffet menu and shortly it will be presented to our guests.Hope we will have another chance to host in our property. Thank you very much for staying at the Excelsior Hotel & Spa Baku and we hope you will choose our property to stay again! Yours sincerely, Seyran Pirjanov / Front Office Manager

Dear Mr. Cuneyt, Thank you for taking time to share your review about our hotel. We are happy that you enjoyed your stay and had shared your experience with future travelers and guests. We are looking forward to welcoming you back at Excelsior Hotel & Spa Baku. Yours Sincerely, Seyran Pirjanov / Front Office Manager

Dear Mr. Bjorn, It was our pleasure to have you as our guest and we thank you for choosing Excelsior Hotel & Spa Baku. We are thrilled to learn that we were able succeed your expectations during your stay and your positive feedback will be shared among our team. Thank you once again for your time and such great review on our page. We look forward to welcoming you back at Excelsior Hotel & Spa Baku in the nearest future! Yours Sincerely, Seyran Pirjanov / Front Office Manager

Dear Charl, It was our pleasure to have you as our guest and we thank you for choosing Excelsior Hotel & Spa Baku. We are thrilled to learn that we were able succeed your expectations during your stay and your positive feedback will be shared among our team. Thank you once again for your time and such great review on our page. We look forward to welcoming you back at Excelsior Hotel & Spa Baku in the nearest future! Yours Sincerely, Seyran Pirjanov / Front Office Manager

Dear Guest, It was our pleasure to have you as our guest and we thank you for choosing Excelsior Hotel & Spa Baku. We are thrilled to learn that we were able succeed your expectations during your stay and your positive feedback will be shared among our team. Thank you once again for your time and such great review on our page. We look forward to welcoming you back at Excelsior Hotel & Spa Baku in the nearest future! Yours Sincerely, Seyran Pirjanov / Front Office Manager

Dear Mr. Mohammad, It was our pleasure to have you as our guest and we thank you for choosing Excelsior Hotel & Spa Baku. We are thrilled to learn that we were able succeed your expectations during your stay and your positive feedback will be shared among our team. Thank you once again for your time and such great review on our page. We look forward to welcoming you back at Excelsior Hotel & Spa Baku in the nearest future! Yours Sincerely, Seyran Pirjanov / Front Office Manager

Dear Mr. Khalid Walid, Thank you very much for choosing to stay at the Excelsior Hotel & Spa Baku and sharing your valuable feedback with us. I am very pleased to hear that you had a memorable stay and enjoyed the facilities. Thank you once again for taking the time sharing your review online and we hope to welcome you back again soon for another enjoyable stay! Your Sincerely, Seyran Pirjanov Front Office Manager

Dear Valued Guest, It was our pleasure to have you as our guest and we thank you for choosing Excelsior Hotel & Spa Baku. We are thrilled to learn that we were able succeed your expectations during your stay and your positive feedback will be shared among our team. Thank you once again for your time and such great review on our page. We look forward to welcoming you back at Excelsior Hotel & Spa Baku in the nearest future! With best wishes, Seyran Pirjanov Front Office Manager.

Dear Mr.Ali, First of all thank you very much for choosing to stay with us at Excelsior Hotel & Spa Baku and for your positive review on our page. I am very excited to learn that your stay with us was to your satisfaction. Together with our team we strive to provide the best service to all our guests and having received such positive reviews motivates us and gives us a sign that all our efforts deliver great guest experience. Thank you once again for all your kind words. We look forward to welcoming you back once again at our hotel in the nearest future. Yours sincerely, Seyran Pirjanov Front Office Manager

Dear Mr. Alkaff, I would like to thank you for taking your time to leave a review on the hotel page after your recent stay at the Excelsior Hotel & Spa Baku. We are very pleased to learn that you were generally satisfied with your stay highlighting hotel facilities. Please note that your ratings and comments are very important for us and are shared with our team for encouragement and improvement. Again, thank you for your feedback and for choosing Excelsior Hotel & Spa Baku and we look forward to welcoming you back on your future visit to Baku. Yours sincerely, Seyran Pirjanov / Front Office Manager

Dear Mr. Asif, Thank you very much for choosing to stay with us at Excelsior Hotel & Spa Baku during your recent trip to Azerbaijan and for your positive review. We are happy to learn that you had an enjoyable stay with us and that our facilities and service were to your comfort and satisfaction. Thank you once again for all. We look forward to welcoming you back once again at Excelsior Hotel & Spa Baku in the nearest future! Sincerely, Seyran Pirjanov Front Office Manager.

Dear Mousa, Thank you very much for choosing to stay with us at Excelsior Hotel & Spa Baku during your recent trip to Azerbaijan and for your positive review on the hotel page. We are happy to learn that you had an enjoyable stay with us and that our facilities and service were to your comfort and satisfaction. Thank you once again for all. We look forward to welcoming you back once again at Excelsior Hotel & Spa Baku in the nearest future! Sincerely, Seyran Pirjanov Front Office Manager.

Dear Mr. Vincent, Thank you very much for choosing to stay with us at Excelsior Hotel & Spa Baku during your recent trip to Azerbaijan and for your positive review. We are happy to learn that you had an enjoyable stay with us and that our facilities and service were to your comfort and satisfaction. Thank you once again for all. We look forward to welcoming you back once again at Excelsior Hotel & Spa Baku in the nearest future! Sincerely, Seyran Pirjanov Front Office Manager.

Dear Mr. Ahmad, Thank you very much for choosing to stay at the Excelsior Hotel & Spa Baku and sharing your valuable feedback with us. I am very pleased to hear that you had a memorable stay and enjoyed the facilities. Thank you once again for taking the time sharing your review online and we hope to welcome you back again soon for another enjoyable stay! Sincerely, Seyran Pirjanov Front Office Manager

Dear Mohamed, On behalf of the whole team, we thank you for choosing Excelsior Hotel & Spa Baku and for leaving the review on the hotel page. It is a great pleasure for us to know that your staying was up to your satisfaction.Together with our team we strive to provide the excellent service to all our guests and having received such positive reviews motivates us and gives us a sign that all our efforts deliver memorable guest experience. Once again, thank you for choosing Excelsior Hotel & Spa Baku and we hope to see you and your guests again in the nearest future! Best wishes, Seyran Pirjanov Front Office Manager

Dear Guest, Thank you for choosing the Excelsior Hotel & Spa Baku when visiting Baku and for taking the time to share with us your feedback concerning your stay. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer for us!Everything we do is aimed at providing you with an excellent hotel experience. We would hope that we will have another chance to welcome you at the Excelsior Hotel & Spa Baku in the nearest future. With best wishes, Seyran Pirjanov Front Office Manager.

Dear Mr. Marius, Thank you very much for choosing to stay with us at Excelsior Hotel & Spa Baku during your recent trip to Azerbaijan and for your positive review on our page. We are happy to learn that you had an enjoyable stay with us and that our facilities and service were to your comfort and satisfaction. Thank you once again for all your kind words. We look forward to welcoming you back once again at our hotel in the nearest future. With best wishes, Seyran Pirjanov Front Office Manager.

Dear Guest, It was our pleasure to have you as our guest and we thank you for choosing Excelsior Hotel & Spa Baku. We are thrilled to learn that we were able succeed your expectations during your stay and your positive feedback will be shared among our team. Thank you once again for your time and such great review on our page. We look forward to welcoming you back at Excelsior Hotel & Spa Baku in the nearest future! Sincerely, Seyran Pirjanov Front Office Manager