Balmoral Beach

Loved the room, the staff and the location. So easy to jump on buses and ferry. No need to use the car. Our Loft Room was so quiet. We expected noise from the hotel and restaurants downstairs. The only disappointment was the breakfast. A little sparse on choices.

Upon check-in staff was very pleasant and helpful. The room we had was of good size and all appointments were good. The only thing I could possibly say could be better was the length of glass in the bath shower. It could have been longer which would limit the amount of water that went on the floor. Bed was very comfortable.

The hotel was perfectly located, excellent staff and amenities. The only thing I took issue with was that when booking I selected Xcover insurance under the proviso I could cancel the insurance for full refund right up to 8th July. I sent an email on 1st July advising my intent to cancel the insurance, I heard nothing….. I sent at least 3 follow up emails asking for assistance in order to cancel before the 8th July. I have still not heard anything. I felt I was mislead with the ability to cancel this insurance when it was offered/sold by Expedia. I have a copy of all my attempts to contact XCover if you would like to look into it.