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Photo gallery

Featured image
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board

Guest reviews

3.7/5 Good
23 reviews
Guests rated this property 3.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationMasjid Raya Baiturrahman11 min drive
Popular LocationAceh Tsunami Museum11 min drive
Popular LocationMuseum Aceh11 min drive
AirportBanda Aceh (BTJ-Sultan Iskandarmuda)24 min drive

Choose dates to view prices

  • Deluxe Room

    Room amenities

    • Sleeps 3
    More detailsDeluxe Room
  • Grand Room, 2 Bedrooms

    Room amenities

    • Sleeps 3
    More detailsGrand Room, 2 Bedrooms
  • Junior Room

    Room amenities

    • Sleeps 3
    More detailsJunior Room

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Banda Aceh

Hermes Palace by BENCOOLEN is located in Banda Aceh. The area's natural beauty can be seen at Taman Putroe Phang and Taman Sari Park, while Aceh Tsunami Museum and Museum Aceh are cultural highlights.

Visit our Banda Aceh travel guide
Map
Popular Location

What's nearby

  • Masjid Raya Baiturrahman - 11 min drive
  • Aceh Tsunami Museum - 11 min drive
  • Museum Aceh - 11 min drive
  • Taman Putroe Phang - 12 min drive
  • Taman Sari Park - 14 min drive

Getting around

  • Banda Aceh (BTJ-Sultan Iskandarmuda) - 13 min drive

Restaurants

  • Where to eat
  • HERMES – Restaurant with a bar offering international cuisine. Serves breakfast, lunch and dinner daily. Open 24 hours.
  • Oasis – Open daily.

About this property

Hermes Palace by BENCOOLEN

3.5-star hotel with free valet parking and restaurant
A restaurant, an outdoor pool and a fitness centre are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a bar/lounge, spa services and 24-hour room service. All 163 rooms offer free WiFi, 24-hour room service and flat-screen TVs with cable channels. Other amenities available to guests include hobs, minibars and coffee/tea makers.
Hermes Palace by BENCOOLEN offers 163 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with cable channels.

Bathrooms include a shower, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Microwaves and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking

Food and drink

  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Children's pool
  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Microwave (on request)
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • English

Business services

  • 1 meeting room
  • Business centre

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Shower

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave (on request)
  • Minibar
  • Hob

More

  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Slippers

Policies

Check-in

Check-in between 2:00 PM and 11:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 425000.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: IDR 425000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Individually wrapped food options are available through room service

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at Hermes Palace by BENCOOLEN and receive a full refund?
Yes, Hermes Palace by BENCOOLEN offers free cancellation on select room rates, because flexibility matters! Please refer to Hermes Palace by BENCOOLEN cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Valet parking is free at this property.
What time is check-in at Hermes Palace by BENCOOLEN?
Check-in is from 2:00 PM to 11:00 PM.
What time is check-out at this property?
Checkout is at 11:00 AM.
Where is Hermes Palace by BENCOOLEN located?
Situated in Banda Aceh, this hotel is 2.3 mi (3.6 km) from Aceh Tsunami Museum and 2.3 mi (3.7 km) from Masjid Raya Baiturrahman. Museum Aceh and Taman Sari Park are also within 3 miles (5 km).

Guest reviews

Overall score and ratings for Hermes Palace by BENCOOLEN

3.7
5 - Excellent
7
4 - Good
5
3 - Okay
8
2 - Mediocre
3
1 - Poor
0
3.9
Cleanliness
3.8
Service and Staff
5.0
Amenities
3.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We like the soft n firm bed n pillows, very restful

Stayed 3 nights in Sep 2019

3/5

  • Liked: Cleanliness, staff & service, room comfort
The fun police have been to visit

Still the best hotel in Banda Aceh but unfortunately a few changes have taken place since my last visit. The spa has been closed down and it is no longer possible to get a beer by the pool - or anywhere else for that matter! As for the pool, if you want to swim you'll need to do so fully covered.

Stayed 1 night in Sep 2019

2/5

  • Liked: Cleanliness
  • Disliked: Staff & service
Wouldn't come bacj

Very few staff speaking English (or French). Bad WiFi. Slow service, lack of knowledge of menus in restaurants. Strict implementation of sharia law even within the hotel

Stayed 1 night in Aug 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Facilities are Clean and Nice. Good wi-fi service and food Easy to find. Mart is near

Stayed 2 nights in Nov 2018

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort