Terrace/patio

Reviews of Villa Tirta Syariah

3 out of 5
Villa Tirta Syariah
Jalan Tirta Nirwana No. 17, Cluster, Graha Nirwana, Resort Dago Pakar, Bandung

Reviews

6.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 1 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 0 out of 1 reviews" "

8.0/10

Cleanliness

6.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Ok
Went to villa address and is required to call the owner for them to bring the key to ur villa, I called several times but no reply using whatsapp call and have to search internet and use the driver phone to call another local number. Picked up and was told there was a double booking and was shifted to a lower end villa which we don’t want but have no choice to stay. Move in the 2nd day and felt overall was quite good (if there was no double booking I would give a better review) toilet paper / amenities was limited and have to request owner for it. Overall a good villa if there’s no hiccup
Stayed 3 nights in Feb 2019
Response from Afi on 8 Feb,2019
Terima kasih atas reviewnya, seharusnya anda menghubungi kami menggunakan telpon GSM, bukan menggunakan telpon jaringan What'sapp, karena kualitas suaranya tidak bagus. Kalau hp off, telpon via What'sapp seolah-olah tersambung, sebenarnya tidak tersambung. Buktinya, pada saat anda hubungi kami melalui handphone GSM (anda menggunakan hp driver), langsung tersambung. Villa double Booking, karena pada waktu yang bersamaan ada tamu lain yang booking villa ini. Dan kami memberikan villa pengganti yang lebih bagus dan harga sewanya lebih mahal. Tapi anda tidak cocok, karena konsep villanya adalah Villa Ethnic. Kami selaku pemilik villa, berusaha memberikan pelayanan terbaik. Semoga anda dan keluarga bisa memahami kondisi yang ada. Demikian, terima kasih