Front of property

Reviews of Sangay Spa Hotel

3.5 out of 5
Sangay Spa Hotel
Plaza Isidro Ayora 100, Baños de Agua Santa, Tungurahua

Reviews

8.8

Excellent

Rating 10 - Excellent. 96 out of 160 reviews" "
Rating 8 - Good. 37 out of 160 reviews" "
Rating 6 - Okay. 14 out of 160 reviews" "
Rating 4 - Poor. 8 out of 160 reviews" "
Rating 2 - Terrible. 5 out of 160 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in everything
Stayed 1 night in Apr 2024

10/10 Excellent

Diego Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy acogedor.
Stayed 1 night in Mar 2024
Response from Gerencia on 12 Apr,2024
Gracias por tomarse el tiempo de reseñar nuestro hotel. Estamos muy contentos que hay disfrutado de su estadía. Vuelva pronto.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice safe
Stayed 1 night in Feb 2024
Response from Gerencia on 23 Feb,2024
Dear guest,Thank you for taking the time to share your wonderful review following your recent visit to Baños.It is lovely to read that you enjoyed your time at Sangay Spa Hotel.The staff take great interest in our guests to ensure that they have everything they need to make sure that their stay is comfortable and memorable and so we are thrilled that you felt our service was great. We constantly endeavor to exceed our guest’s expectations of service and it is rewarding to hear that these efforts are noticed. We look forward to welcoming you back to the hotel again.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Gerencia on 27 Jan,2024
Gracias por tu puntación. Para nosotros es muy importante la satisfacción de nuestros clientes. Esto nos motiva a seguir trabajando por un buen servicio

10/10 Excellent

elaisa

Stayed 2 nights in Nov 2023
Response from Gerencia on 27 Jan,2024
Gracias por su puntuación. Esperamos que nos visite nuevo muy pronto

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Gerencia on 29 Sept,2023
Muchas gracias por su comentario sobre el Hotel Sangay. Nos complace que haya disfrutado del Hotel y su servicio. Esperamos que haya disfrutado de su viaje por Baños y que nos visite nuevamente.

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For sure one of the premier properties in Banos and the location in front of the waterfall can’t be beat! Plus a large outdoor pool, game room, pool front bar, indoor hot tubs and spa, all first class! The breakfast buffet with the patio overlooking the waterfall is amazing too!!! I strongly recommend. We have stayed at both the outdoor cabanas and the indoor rooms. Only downside to all rooms (especially if you’re used to AC) is the lack of fans or AC. Thankfully maintenance sent us a fan or we would’ve roasted. The cabanas don’t look nice from the outside but inside are still beautiful with a great bathroom, shower, and comfy bed. Highly recommend for the price, location, and amenities!
Stayed 2 nights in Aug 2023
Response from Gerencia on 27 Aug,2023
Dear guest,Thank you for taking the time to share your wonderful review following your recent visit to Baños.It is lovely to read that you enjoyed your time at Sangay Spa Hotel.The staff take great interest in our guests to ensure that they have everything they need to make sure that their stay is comfortable and memorable and so we are thrilled that you felt our service was great. We constantly endeavor to exceed our guest’s expectations of service and it is rewarding to hear that these efforts are noticed. We look forward to welcoming you back to the hotel again.Regards

10/10 Excellent

Pablo, Rockport

Nice, clean, very professional staff
Stayed 1 night in Jul 2023
Response from Bryan on 10 Aug,2023
Estimado Pablo.Nos alegra mucho que hayas tenido una grata experiencia en nuestro Hotel. Esperamos que vuelvas muy pronto.

10/10 Excellent

KEISHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful but extremely noise at night and in the morning starting at 6am. At night the noise stops at 2am
Stayed 4 nights in Jun 2023
Response from Bryan Barroso on 10 Aug,2023
Estimada Keisha.Su comentario es muy importante para nosotros. Tus palabras nos hacen notar areas en las que debemos mejorar. Trabajaremos muy duro para que nuestro servicio sea mejor cada dia.

10/10 Excellent

Yankiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is sometimes weird to stay in a vip access hotel without A/C in its rooms. I had to borrow a fan from the hotel…
Stayed 3 nights in Jun 2023
Response from Bryan Barroso on 10 Aug,2023
Estimado Yankiel.Gracias por tu reseña. Nos muestras aspectos en los que debemos trabajar. Entamos en camino de mejorar nuestras habitaciones para que sean mas confortables.

8/10 Good

Belal

Stayed 2 nights in Jun 2023
Response from Bryan Barroso on 10 Aug,2023
Hola Belal.Trabajaremos muy duro para seguir mejorando nuestro servicio. Gracias por tu reseña.

8/10 Good

LAURA

Stayed 1 night in Jun 2023

10/10 Excellent

Fabian

Stayed 1 night in Jun 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Hotel Manager on 18 Apr,2023
Thank you for taking the time out to share your experience! It is good to know that not only our service but also our appearance influences our valued guests to come in and simply relax. Our staff truly values your feedback and will continue aim for service excellence.

10/10 Excellent

Amit, ASHBURN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property..
Stayed 1 night in Apr 2023
Response from Hotel Manager on 18 Apr,2023
Dear guest:your feedback is truly appreciated! Our staff aims to provide our guests with an atmosphere that allows everyone to relax as much as possible. We hope that on your future visits to Baños we can continue to provide you and your family with this experience.Thank you,

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right next to a waterfall and hot springs. Close to town and walkable to many restaurants and shopping. Spa facilities aren’t cheap but the massage was great. I would definitely stay here again.
Stayed 1 night in Mar 2023

10/10 Excellent

Estela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Great location
Stayed 1 night in Mar 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay- rooms are spacious and very clean! Much nicer than the pics! Great location! Our room overlooked the spa & the falls- which was beautiful but a bit noisy at night if you wanted to leave the windows open. Breakfast was very good and staff was very accomodating! Be aware- no elevator, but was fine for us. Overall, I highly recommend!!
Stayed 3 nights in Feb 2023
Response from Hotel Manager on 18 Apr,2023
Dear Guest:Thank you for sharing your kind feedback following your visit to Sangay Spa HotelAs valued guests, your review is extremely important to us as it helps us to improve the services and facilities that we provide.Sangay Spa Hotel is a colonial building which has been restored as a hotel complying with international standards of safety and quality. However, there are some things that could not be changed and became part of the experience of staying in a colonial and historical house of Baños like sound isolation. That is the reason, that If you are too sensitive to noise, we recommend you request at the front desk our complimentary earplugs, as the noise of pipes or guest leaving early in the morning may perturb your sleep.Likewise our bathrooms reflect the style of the bathrooms in the colonial era, however we will consider your suggestions to improve our serviceWe hope you enjoyed your stay in this historical house, experiencing the life style of Bañoss colonial nobility.Sincerely

10/10 Excellent

michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Overall great, would stay again!
Hotel was fantastic, very nice and accommodating staff. Room was nice, comfortable, and clean. Even had a view of the waterfall! We did have an issue with the spa, which is unexpected considering the price compared to other massage/spa vendors in the area.
Stayed 1 night in Feb 2023

10/10 Excellent

Maria Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper comfy home away from home
Restful stay. Super recommended. Comfortable beds, awesome bathroom, clean facilities with covered jacuzzi, neat sauna and super kind staff. Would love to go back there if I visit baños again.
Stayed 1 night in Feb 2023

10/10 Excellent

kris

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll keep coming back here.
All in all this is a great place to stay. The service is great and the staff is nice and helpful. The place stays very clean although it sometimes smells like chemical cleaning products in the halls and the lobby. The restaurant next door is really good and the breakfast is decent. More gluten free options would be appreciated. Sometimes its kind of loud, but the rooms are nice and I always slept great here. The location next to the termas across the street is a big reason I'll keep coming back. Its nice to just walk over there.
Stayed 3 nights in Jan 2023

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept. Staff are very friendly. Beautiful property situated against a beautiful mountain backdrop.
Stayed 1 night in Jan 2023

4/10 Poor

CAROLINA

Travelled with family
They did not have our room ready at the time of check-in. Some of the staff was very nice and then the rest seemed to be bothered by everyone and everything. We had a great massage in the spa. The ladies that work in that area are fabulous.
Stayed 2 nights in Jan 2023

8/10 Good

Lola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the bathrooms were very small but the hotel was nice in general. good location

8/10 Good

David, Johnson City

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing location! The price is quite reasonable. You get resort style amenities, breakfast with a view of the waterfall, nice updated rooms, and great pool/spa! Some things still needed improvement and remind you where you’re at - like the speed of food service, the hats in the spa, and lukewarm showers. But for the price and location it is quite nice!
Stayed 1 night in Dec 2022

10/10 Excellent

Sergio

Stayed 1 night in Dec 2022

10/10 Excellent

Vladimir

Travelled with partner
Liked: Staff & service, amenities
Very good hotel.
Stayed 10 nights in Dec 2022

10/10 Excellent

Alecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and our rooms looked directly at the waterfall. Rooms were large and beds comfortable
Stayed 1 night in Nov 2022

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Romel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t think there was such a lovely hotel in downtown Baños.
Stayed 1 night in Oct 2022

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Newly remodeling still in process, but very nice.
Stayed 1 night in Sep 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I totally enjoyed my time at the Sangay Spa hotel, next time i visit Banos there is no other hotel I would stay at than the Sangay Spa Hotel
Stayed 2 nights in Aug 2022

10/10 Excellent

Annetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es comodo y el personal es miy servicial. Esta localizado en un area buena donde puedes salir a caminar con tranquilidad. Tienes cerca muchas alternativas para comer.
Stayed 4 nights in Aug 2022
Response from Cristian Chacha on 14 Sept,2022
Estimada Annetta.Muchas gracias por sus comentarios, siempre son de mucha importancia. Nos alegra mucho que haya vivido una bonita experiencia en Sangay Spa Hotel, esperamos tenerlos pronto de regreso.Saludos Cordiales,Cristian Departamento Comercial.

6/10 Okay

Neta, Bloomfield Hills

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

REBECA, HIALEAH

Stayed 4 nights in May 2022

10/10 Excellent

Cristina

Stayed 3 nights in Apr 2022
Response from Cristian on 22 Jun,2022
Estimada Cristina. Muchas gracias por sus comentarios, siempre son de mucha importancia. Nos alegra mucho que haya vivido una bonita experiencia en Sangay Spa Hotel, esperamos tenerlos pronto de regreso. Saludos Cordiales, Cristian Departamento Comercial.

10/10 Excellent

Kasia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, beautiful views we hade great time, swimming pool , sauna, jacuzzi and spa just stunning. Best spa and massage options. Great restaurant and good drinks all stuff members very nice, kind and helpful with excellent manner’s Cross the street and you are at the baños agua Santa volcano pools. Definitely coming back, best place to stay in Ecuador ❤️🇪🇨
Stayed 2 nights in Feb 2022
Response from Cristian on 18 Jul,2022
Dear Vanessa Thank you very much for staying with us at Sangay Spa Hotel, we are pleased to know that you enjoyed your stay here with us and we hope to see you again soon. Best regards, Cristian- Sales Department.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

6/10 Okay

Steven

Liked: Cleanliness, staff & service, room comfort
Confirm is construction is done before booking
The extent of the work being done on the hotel was not fully disclosed upon booking. I think this would otherwise be a nice place, so I would just confirm everything is done, especially the pool. Also there is build being put in on adjacent property that our room was looking down on. No fault of the hotel, but it was still very loud.
Stayed 3 nights in Dec 2021
Response from Cristian on 18 Jul,2022
Dear Steven. I am sorry that your stay was affected by the noise of the construction works. We are happy to comment that our hotel is already 100% remodeled, we hope you can visit us soon and live the real Sangay experience. Best regards, Cristian- Commercial Department.

8/10 Good

Daniel Germanico

Stayed 2 nights in Jan 2022

10/10 Excellent

Ihar

Liked: Cleanliness, property conditions & facilities, room comfort
Awesome
Fantastic. Clean, spacious, comfortable rooms, amazing location and service. Absolutely loved it.
Stayed 1 night in Oct 2021

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Cristian Ch on 4 Aug,2021
Estimado Luis, Gracias por compartir tu calificación, nos alegra mucho que la experiencia en Sangay Spa Hotel haya sido hermosa! Esperamos pronto poder recibirte nuevamente.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Hotel Manager on 26 Jul,2021
Dear guest: your feedback is truly appreciated! Our staff aims to provide our guests with an atmosphere that allows everyone to relax as much as possible. We hope that on your future visits to Baños we can continue to provide you and your family with this experience. Thank you,

6/10 Okay

Verified traveller

Stayed 4 nights in Jun 2021
Response from Hotel Manager on 26 Jul,2021
Dear Guest: Thank you for sharing your kind feedback following your visit to Sangay Spa Hotel. As valued guests, your review is extremely important to us as it helps us to improve the services and facilities that we provide.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place in a very good location. The hot springs are literally across the street with a beautiful view of a waterfall that is lit in different colors at night. So make sure to bring bathing suites to enjoy the thermal springs. The hotel itself was very clean with a delicious free breakfast.
Stayed 2 nights in Jun 2021
Response from Hotel Manager on 2 Jul,2021
Many thanks for your review of Sangay Spa Hotel following your recent stay with us. We were very pleased to read about your experience. Our hotel staff takes a lot of pride in customer service, thank you for your recognition. We hope you enjoyed your journey through Baños and Ecuador, and you come back soon, Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the noise around 2AM. Recommend placing quiet hours signs around the main lobby and hallways or ensuring guests are aware of the quiet hrs policy.
Stayed 1 night in Jun 2021
Response from Hotel Manager on 2 Jul,2021
Thank you for taking the time to express your thoughts and concerns. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. It is our goal to ensure the satisfaction of our guests, and therefore any comments you may have are of great importance to us. We hope you enjoyed your journey through Baños and Ecuador, and you come back soon, Sincerely,