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Reviews of Golden Phoenix Hotel Manila

4 out of 5
Golden Phoenix Hotel Manila
Oceanaire Bldg, Sunrise Drive, CBP D Macapagal, Pasay, Manila

Reviews

7.8

Good

Rating 10 - Excellent. 379 out of 993 reviews" "
Rating 8 - Good. 304 out of 993 reviews" "
Rating 6 - Okay. 175 out of 993 reviews" "
Rating 4 - Poor. 79 out of 993 reviews" "
Rating 2 - Terrible. 56 out of 993 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Venus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very courteous; close to airport and shopping.
Stayed 1 night in Apr 2024

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing!! For my first hotel and first time landing into manila i chose this place. I dont regret it clean rooms!! Friendly staff checking in to check out was fast and smooth! Highly recommended its near the biggest mall of asia! Will be rebooking here in the future
Stayed 2 nights in Apr 2024

4/10 Poor

Luis A.

Disliked: Staff & service
This property is attentive upon arrival. But druriing my stay I needed my room clean and laundry picked up in the afternoon. I literally had to call 3’or 4 times between front desk, housekeeping, coincierge. They rarely pick up their phone. I also wanted 3 plastic bags brought up to my from for food leftover. And it was never delivered. Decent hotel for short stay but don’t expect too much
Stayed 3 nights in May 2024

4/10 Poor

sule, tamuning

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had advertized a swimming pool (I came to swim) which was closed. The view out my room’s window was like looking at a trash dump. The Staff made me wait 45 minutes at checkout while the attended arrivals who came in after me. Gave me no discount when asked for late checkout even after their failures.
Stayed 4 nights in Apr 2024

8/10 Good

Clinton, Santa Rita GU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant. Room was comfortable.
Stayed 9 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just for rest, returning home from something in Manilla
Stayed 2 nights in Apr 2024

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what I was looking for
Stayed 3 nights in Apr 2024

2/10 Terrible

Bingle B.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old and deteriorating. The pictures are very different. The wallpapers in the room are peeling, there’s crack in the toilet bowl, there was a smell of cigarette. Worse, parking is only for limited slots only. When we went out and return, no available parking and I had to demand for assistance. Not to mention that the aircon was barely working. I will not choose this hotel again.
Stayed 1 night in Apr 2024

10/10 Excellent

Richie, Santa Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Jonathan Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024

8/10 Good

clayton

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is located in a great location within close walking distance to the Mall of Asia. The hotel has a covered parking garage located behind the hotel which you have to access by driving around the block but, once there the security staff will assist you and register your guest parking. It’s a short walk to hotel elevator but, once inside the hotel it is rather confusing to find the front desk lobby due to lack of visible directions or signage. The hotels garage elevator does not go to the ground floor even though there is a “G” button inside the elevator and will automatically stop on the 2nd floor. Upon exiting we found another set of elevators but, they do not go to the lobby as well. A guest directed us to walk in the opposite direction towards a restaurant on the 2nd floor and from there to take the escalators down to the lobby. You will also need to take the same escalators up to the 2nd floor to take yet a different elevator to go up to your hotel wing. The hotel pool looked a bit stained so we opted to pass on swimming. The hotel’s gym is accessed by walking through the hotel’s restaurant which is strange as you walk by other guests who are eating. The gym was very disappointing as the few equipment they had was broken and the air conditioning was also broken. On a positive note, breakfast buffet was good with many choices including fresh fruit. The staff was friendly and helpful so hopefully the hotel will improve and address some of the issues.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and friendly. The breakfast buffet was also a great way to start the day. The rooms were super clean and neat.
Stayed 3 nights in Apr 2024

8/10 Good

Sander

Travelled with partner
The staff is very friendly and helpful. I ordered food for room service golden spice restaurant The food came late and cold very disappointed.
Stayed 1 night in Apr 2024

8/10 Good

Tien

This property is an affordable option to be in Manila & next to MOA
Stayed 2 nights in Apr 2024

8/10 Good

BENJAMIN

Very clean !
Stayed 7 nights in Mar 2024

6/10 Okay

amable

Stayed 1 night in Mar 2024

6/10 Okay

Toni

Travelled with group
Liked: Cleanliness, staff & service
Ok
Stayed 7 nights in Mar 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roach motel. Room had roaches constantly. Was a horrible experience.
Stayed 2 nights in Mar 2024

6/10 Okay

robert

Stayed 2 nights in Mar 2024

2/10 Terrible

Samer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Found roach in bathrooms 2 days in row, i only stayed here 2 nights. Ac was working weak. Called they tried the first time didnt work n got tired of complaining so i just said whatever, plus i had the suite room staying in 7th floor n they wanna charge me more money cuz i got there early, other hotels in area didn't charge me that, will i stay here again? Definitely not
Stayed 2 nights in Mar 2024

2/10 Terrible

William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and it in a nice area. We had room 701. The minute we walked in you could see the wall paper stained and peeling off all the walls in the living room. We found roaches in the bedroom and bathroom. We immediately left the room and moved to a better hotel. This could be a great hotel is the owner would fix up the room. This hotel would be closed by the health department if it was in the USA.
Stayed 2 nights in Mar 2024

6/10 Okay

Aaron

Travelled with family
Everything average.
Stayed 1 night in Mar 2024

8/10 Good

Rolly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Like:Close proximity to MOA. Good selections of buffet breakfast, and varies everyday we were there. Staffs were helpful and cordial. Room is clean and bed is comfortable, and able to sleep well. Dislike: smell of cigarette smoke on the 7th floor, and coffee during breakfast tasted light.
Stayed 3 nights in Mar 2024

6/10 Okay

Jennifer

Stayed 1 night in Feb 2024

8/10 Good

Eugene

Liked: Staff & service
Disliked: Property conditions & facilities
Lobby is hot. Room is a little old and they beed to upgrade or deep clean the furnifures.
Stayed 2 nights in Mar 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

VIRGINIA, spring valley

Disliked: Cleanliness, property conditions & facilities
Good location but hotel rooms are outdated specially the bathrooms
Stayed 2 nights in Feb 2024

4/10 Poor

VIRGINIA, spring valley

Disliked: Property conditions & facilities
Property is convenient to the airport.and shopping area.
Stayed 1 night in Feb 2024

6/10 Okay

Maria Rizalinda

Disliked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

Francia

Stayed 1 night in Feb 2024

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The location is good close to mall of Asia and airport. Outside smells like urine and human waste if you walk to the mall of Asia. In hotel escalators didn’t work and half of the elevators were not working. Had to wait an hour after check in time to get into room dues to not being cleaned. Room key didn’t work a few times so had to get reprogrammed a few times.
Stayed 2 nights in Feb 2024

4/10 Poor

Wayne

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ariane Pineda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 8 nights in Feb 2024

8/10 Good

Mary Anne, Somerset

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but little bugs come out from the bathroom shower sinks. Otherwise, all is well. Loved the location and affordable price. The rooms are spacious and breakfast are so good.
Stayed 6 nights in Jan 2024

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and location. Great breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

Francia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 4 nights in Feb 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

virginia c.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The brunch buffet needs improvement.
Stayed 3 nights in Feb 2024

2/10 Terrible

adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Tied all dirty and noisy
Stayed 3 nights in Feb 2024

8/10 Good

Zenaida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

James

Disappointed
Prepaid breakfast but unfortunately with early checkout to catch an early morning flight was unable to have. Hotel and dining room would not assist me in obtaining a credit toward dinner the night before when I identified the issue at check-in. Disappointing!
Stayed 1 night in Feb 2024

8/10 Good

Maria Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast was great. Convenient to and from the international airport. Staff very helpful.
Stayed 6 nights in Jan 2024

10/10 Excellent

Nida

I hang the don’t Disturb t the housekeeper open n threw away the seeds drying by the window The are not suppose to go inside the room
Stayed 5 nights in Jan 2024

8/10 Good

HIROBUMI

Travelled with partner
Liked: Staff & service, amenities
Walk distance to MOA
Stayed 3 nights in Feb 2024

10/10 Excellent

Maria Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything.. very convinient and safe.
Stayed 3 nights in Jan 2024

6/10 Okay

NOMER

Stayed 3 nights in Jan 2024

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice big room but no heat shower.
Stayed 2 nights in Jan 2024

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was upgraded to a suite but the room needed renovation
Stayed 1 night in Feb 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

NEMY

Business traveller
I stayed several time, location is convenient to MOA, personally I am satisfied with staffs they are efficient, overall has an excellent customer service.
Stayed 1 night in Jan 2024