Exterior

Reviews of Arcelon Hotel

4 out of 5
Arcelon Hotel
Calle Mallorca 661, Barcelona, Barcelona

Reviews

9.2

Wonderful

Rating 10 - Excellent. 161 out of 236 reviews" "
Rating 8 - Good. 56 out of 236 reviews" "
Rating 6 - Okay. 10 out of 236 reviews" "
Rating 4 - Poor. 3 out of 236 reviews" "
Rating 2 - Terrible. 6 out of 236 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

federico

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at a reasonable price
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Manisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the hotel. Room was clean and nice. Staff was polite. Many shops near the hotel so easy access.
Stayed 2 nights in Apr 2024

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely new hotel with a beautiful roof top pool and very helpful front desk staff! Room was super clean and spacious. Very comfortable beds and about 20 minute walk to the Sagrada Familia. Bus station close by and easy to grab a taxi. Wish we could of stayed longer! Free luggage storage also!
Stayed 1 night in Apr 2024

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have booked a week stay with my mum, we both were extremely happy with the hotel. The staff was very helpfull, specially the night team. Room was clean and quiet and the hotel is well maintained. We like walking so we found easy to walk anywhere from the hotel and the metro is only 5 minutes away.
Stayed 7 nights in Apr 2024

8/10 Good

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean
Stayed 4 nights in Apr 2024

10/10 Excellent

CARMEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very convenient
Stayed 6 nights in Apr 2024

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel with a pool not too far from the centre of Barcelona was hard to find and this one about 20 mins walk from Sagrada Familia and 5 mins from 2 metro stops came up trumps. Situ Staff were friendly especially 2 lovely ladies on reception who we had a good laugh with. Can highly recommend the Olivera restaurant about 15 min walk from the hotel. We highly enjoyed our stay and our time in this beautiful city.
Stayed 7 nights in Mar 2024

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with very friendly staff and is in a location with 3 nearby stations so you can easily get the the centre in 5 mins. Would definitely recommend!
Stayed 4 nights in Mar 2024

8/10 Good

Gigi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely & clean, fab breakfast. Alberto was so helpful and friendly in the restaurant & Marc was very helpful & thorough on reception, explained the metro.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was fresh and provided healthy and delicious options. The decor was very pleasant. The property was very clean and the staff was very helpful and kind. It is very close to the metro and you can get to central Barcelona very easily.
Stayed 3 nights in Feb 2024

10/10 Excellent

Christopher Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to all the areas I wanted to go to AND to the metro for farther destinations. Staff extremely friendly and welcoming.
Stayed 4 nights in Feb 2024
Response from Front Desk Arcelon Hotel on 18 Feb,2024
Dear Ms. Zbytek.We would like to thank you for taking the time to write a review and share with us your experience. Your opinion is very important for us and we are happy We are glad to know that you enjoyed your stay and that the room was to your liking. We take great care of every detail so that our guests feel at home. Comments like yours make our day!We hope to welcome you again on future trips.Kind regards, Hotel Arcelon

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk Arcelon Hotel on 30 Jan,2024
We trust you enjoyed your stay at our hotel. Your choice is much appreciated, and we would like to express our appreciation for your visit.We would love to hear more about your experience to ensure that we met your expectations and needs. If there are any areas where we can improve or if you have any specific comments you would like to share, we are here to listen and take the necessary action.We thank you for your time and hope to have the pleasure of welcoming you back in the future.Yours sincerely,

2/10 Terrible

Marko

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had high hopes for this place after extending my stay. One night was excellent. After I extended my stay I was sent to a dirty room with dirty sheets and no toilet paper. I extended my stay for 5 days and I only got toilet paper after I called to ask for it. This was day 5. The mini bar was empty and not replenished. I mentioned this about 5 times. The bed sheets dirty but I was given new ones with stains and told to make it myself. Staff smile but are rude when you ask about toilet paper or clean beds. House keeping minimal. For a 2023 hotel I would accept better. Toilet and water in room 612 is very bad. Staff unfriendly and lack emotion and do not replenish bath and shampoo dispensers. Yes I complained many times and staff said would raise with management but nothing was Impoved. Bad times here.
Stayed 1 night in Jan 2024
Response from Front Desk Arcelon Hotel on 30 Jan,2024
Thank you for taking the time to share your experience, and I sincerely apologize for the inconveniences you encountered during your stay. Your feedback is crucial, and I want to assure you that we take your comments seriously.I'm truly sorry for the issues you faced with the cleanliness of your room, the lack of toilet paper, and the unaddressed concerns about the mini bar and bed sheets. This falls short of the standards we aim to uphold, and I understand how disappointing this must have been for you.I want to assure you that we will investigate the matters you've raised and take immediate corrective actions. Your experience does not reflect the level of service we aspire to provide, and we are committed to making the necessary improvements.Please accept our sincere apologies for the frustrations you experienced, and I hope you might consider giving us another chance in the future. If there's anything specific you'd like to discuss or if there's a way we can make amends, please feel free to contact us directly.Thank you for bringing these issues to our attention, and we appreciate your patience and understanding.Kind regards,

10/10 Excellent

Elzbieta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jan 2024
Response from Front Desk Arcelon Hotel on 30 Jan,2024
We trust you enjoyed your stay at our hotel. Your choice is much appreciated, and we would like to express our appreciation for your visit.We would love to hear more about your experience to ensure that we met your expectations and needs. If there are any areas where we can improve or if you have any specific comments you would like to share, we are here to listen and take the necessary action.We thank you for your time and hope to have the pleasure of welcoming you back in the future.Yours sincerely,

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arcelon barcelona - excellent stay
All very good except for wifi which was slow
Stayed 3 nights in Jan 2024
Response from Front Desk Arcelon Hotel on 30 Jan,2024
Dear [Customer's Name],Thank you for sharing your feedback with us. We appreciate your positive comments about your overall experience. However, we regret to learn that the WiFi did not meet your expectations and was slower than anticipated.Please accept our sincere apologies for any inconvenience this may have caused. We understand the importance of reliable internet connectivity, and we will certainly address this issue to enhance the experience for our guests.Your feedback is invaluable, and we appreciate your understanding. If there's anything else you would like to bring to our attention or if we can assist you in any way, please feel free to let us know.We hope to have the opportunity to welcome you back for an improved stay in the future.Thank you for choosing our hotel.Best regards,

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious rooms. Comfortable beds and great shower.. staff were all friendly and approachable. Hotel is in a quiet area with easy access to public transport.
Stayed 4 nights in Jan 2024
Response from Front Desk Arcelon Hotel on 30 Jan,2024
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our lovely spacious rooms, comfortable beds, and great shower. It's wonderful to know that our staff was friendly and approachable, contributing to your overall positive experience.We're glad you appreciated the quiet location of our hotel and found it convenient with easy access to public transport. Providing a peaceful yet accessible environment is something we strive for.Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like to share or if we can assist you further, please don't hesitate to let us know.Thank you for choosing our hotel, and we appreciate your kind words.Best regards,

8/10 Good

Ji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice and good hotel.
Stayed 5 nights in Jan 2024
Response from Front Desk Arcelon Hotel on 30 Jan,2024
We hope you had a pleasant stay in our hotel. We sincerely appreciate your choice and value your feedback.Your satisfaction is our priority, and we would love to hear more about your experience to ensure we meet your expectations. If there is anything specific we can improve or if you have any comments you would like to share, we are here to listen.We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Yours sincerely,

10/10 Excellent

Radu-Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely time
Lovely modern hotel. We were greeted with a glass of cava while they were checking us in. Superior room was great in size, comfortable big bed and very nice bathroom with a rain shower head. The buffet in the morning was pretty diverse. The staff was very friendly and we had an amazing time.
Stayed 1 night in Jan 2024
Response from Front Desk Arcelon Hotel on 30 Jan,2024
Thank you for sharing your wonderful experience at our hotel! We are glad to hear that you enjoyed your stay and appreciate your kind words.It is a pleasure to know that you found our hotel modern and charming, and that the glass of cava at check-in added a special touch to your welcome. We are pleased to know that the superior room met your expectations in terms of size, comfort and bathroom amenities, including the rain shower.It is gratifying to know that you enjoyed the varied morning buffet and that our staff contributed to making your stay enjoyable. Our goal is to provide memorable experiences for our guests, and we are delighted to have achieved that during your visit.We look forward to having the pleasure of welcoming you back in the future. If there is anything else we can help you with, please do not hesitate to let us know.Thank you for choosing our hotel and for sharing your positive experience.Yours sincerely,

8/10 Good

Chau wa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious for four of us, and comfortable bed, everything very new. But for the shower not enough water pressure, and running slowly. I will suggest put one more coffee table or desk in the room. The toilet ventilation was not good!! Also, no box tissue provided it was quite disappointed. Overall happy to stay in this hotel during our family vacation in Barcelona.
Stayed 3 nights in Dec 2023
Response from Front Desk Arcelon Hotel on 30 Jan,2024
We sincerely appreciate your kind comments about your recent stay at our hotel during your family holiday in Barcelona. We are pleased to know that the room was spacious and that you found our beds comfortable. We also appreciate your detailed comments, as they are essential to improve our services.We sincerely regret the inconvenience you experienced with the water pressure in the shower and the ventilation in the bathroom. We will take immediate steps to address these issues and ensure a more satisfactory experience for our guests in the future.We also appreciate your suggestion to add an additional coffee table or desk in the room, and will take this into consideration in our future improvements. Regarding the lack of tissues, we have taken note of this and will work to ensure that this detail is adequately addressed in the future.We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with an even more pleasant and comfortable experience.Thank you for choosing our hotel and for sharing your comments.Yours sincerely,

10/10 Excellent

yin fong

Stayed 3 nights in Dec 2023
Response from Front Desk Arcelon Hotel on 30 Jan,2024
We hope you had a pleasant stay in our hotel. We sincerely appreciate your choice and value your feedback.Your satisfaction is our priority, and we would love to hear more about your experience to ensure we meet your expectations. If there is anything specific we can improve or if you have any comments you would like to share, we are here to listen.We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Yours sincerely,

10/10 Excellent

Reg

Stayed 2 nights in Dec 2023
Response from Hotel Arcelon on 27 Dec,2023
Thank you very much for your review.We appreciate it to keep improving.

10/10 Excellent

Vladek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel.Vill come again.
Stayed 1 night in Dec 2023
Response from Hotel Arcelon on 27 Dec,2023
Thank you very much for your review.We appreciate it to keep improving.

8/10 Good

Dhruvi Nikunj

Stayed 4 nights in Nov 2023
Response from Thank you very much for your review.We appreciate on 27 Dec,2023
Thank you very much for your review.We appreciate it to keep improving.

10/10 Excellent

ALI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to train and bus station hood area close to all super markets and Restuarant And bakery It did t have microwave or coffee table in room. But over all was very nice and friendly staff. A 5 star rating
Stayed 4 nights in Nov 2023
Response from Hotel Arcelon on 30 Nov,2023
Thank you very much for your review.We appreciate it to keep improving.

8/10 Good

Rania

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel, it’s kinda boutique, New and clean, friendly staff and very helpful.
Stayed 4 nights in Nov 2023
Response from Hotel Arcelon on 27 Nov,2023
Thank you very much for your review.We appreciate it to keep improving.

4/10 Poor

Apostolos

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
They charged me for things I haven’t bought. Friendly staff but a reception looking like a hostel. Area is far from the centre
Stayed 6 nights in Nov 2023
Response from Front Desk Arcelon Hotel on 19 Nov,2023
Thank you very much for your review about your recent stay at our hotel. Your opinion is very valuable to us. We are sorry that you did not like the hotel reception and location. We work hard every day to be able to meet the expectations of our guests, we regret not having been able to satisfy yours on this occasion. Regarding the charge we try made, as we mentioned in a previous email, it was for consuming 1 water and 2 beers that you did not pay for at check out. Finally, I would like to note that we could not charge for what you consumed in the minibar, since the charge was declined. We hope to see you again at our hotel and provide you with an exceptional stay. Again, thank you for writing your experience.Kind regardsHotel Arcelon

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positivity
Marc was very helpful to me throughout my stay. He is a gentleman and responded very quickly and correctly to any of my questions. The room was quiet, beautiful, and fully clean! I will be back anytime I am in Barcelona
Stayed 1 night in Nov 2023
Response from Hotel Arcelon on 15 Nov,2023
We sincerely thank you for sharing your kind comments about Marc's service. We are pleased that you found him to be friendly and helpful with all your questions. Your appreciation means a lot to us. If there is anything else we can assist you with, please do not hesitate to let us know. We are committed to providing exceptional service, and look forward to the honor of welcoming you back in the future. Thank you for choosing our hotel.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and rooms were impeccable. Very nice and accommodating to our family of four.
Stayed 2 nights in Nov 2023
Response from Hotel Arcelon on 15 Nov,2023
We sincerely thank you for your kind words! We are pleased to hear that your experience at our hotel was impeccable. It was a pleasure to have you as our guest and we look forward to welcoming you again in the future, thank you for choosing us and for sharing your positive experience!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Hotel Arcelon on 27 Nov,2023
Thank you very much for your review.We appreciate it to keep improving.

8/10 Good

Yulia

Travelled with family
Liked: Amenities
The hotel is clean and the staff members are polite and attentive (Thomas!!!!). I think it would be beneficial to have little things like shampoo in the room, not just soap. But otherwise no complaints. Thank you!
Stayed 7 nights in Oct 2023
Response from Front Desk Arcelon Hotel on 31 Oct,2023
Thank you very much for your review.We appreciate it to keep improving.

10/10 Excellent

Monita, Lowell

Stayed 2 nights in Oct 2023
Response from Hotel Arcelon on 12 Nov,2023
Thank you very much for your review.We appreciate it to keep improving.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern hotel. Very comfy beds. Great staff.
Stayed 4 nights in Oct 2023
Response from Front Desk Arcelon Hotel on 31 Oct,2023
Dear Mr. Stephen We would like to thank you for taking the time to write a review and share with us your experience. Your opinion is very important for us and we are happy We are glad to know that you enjoyed your stay and that the room was to your liking. We take great care of every detail so that our guests feel at home. Comments like yours make our day!We hope to welcome you again on future trips.Kind regards, Hotel Arcelon

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Front Desk Arcelon Hotel on 31 Oct,2023
Thank you very much for your review.We appreciate it to keep improving.

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk Arcelon Hotel on 31 Oct,2023
Thank you very much for your review.We appreciate it to keep improving.

10/10 Excellent

Mónica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent! The room was clean and had everything we needed. Perfect for a couple. The area was walkable and had a lot of restaurants. The hotel seems brand new.
Stayed 4 nights in Sep 2023
Response from Hotel Arcelon on 29 Sept,2023
Thank you very much for your review.We appreciate it to keep improving.

10/10 Excellent

Andrea

Stayed 1 night in Sep 2023
Response from Hotel Arcelon on 29 Sept,2023
Thank you very much for your review.We appreciate it to keep improving.

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Arcelon on 29 Sept,2023
Thank you very much for your review.We appreciate it to keep improving.

8/10 Good

Natalie Medina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought that the area would be a bit busier but on weekends, many places are closed. The staff was very polite and helped us with anything we needed. Parking on the street is non-existent so you will need to park in the hotel for 20 euros a day.
Stayed 5 nights in Sep 2023
Response from Hotel Arcelon on 23 Sept,2023
Thank you very much for your review.We appreciate it to keep improving.

4/10 Poor

C.C.

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
There was a slightly foul odor in the room, which I asked to be looked into while I was away during a day mid-week. When I returned, I found that the odor had merely been masked, not eliminated. Early one afternoon, housekeeping entered my room without knocking first. Management changed the WiFi password without letting me know. Despite bringing this to management's attention, I spent the last two days of my stay without Internet connectivity. During my week's stay, Mark/Marc was the only member of the front desk staff who took the time to greet me, coming a going, and smile while doing so. It should go without saying that hotel guests are people too, not just a source of revenue to the property.
Stayed 7 nights in Sep 2023
Response from Front Desk Arcelon Hotel on 31 Oct,2023
Thank you very much for your review.We appreciate it to keep improving.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Aug 2023
Response from Hotel Arcelon on 1 Sept,2023
Thank you very much for your review.We appreciate it to keep improving.

10/10 Excellent

Peter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay in this beautiful establishment. The staff are all very welcoming and helpful, nothing was a problem. The hotel itself is pristine, the room was amazing very and the beds were so comfortable. The AC was a godsend and the room was cleaned daiI can't recommend this hotel highly enough. We will return. Thanks a million. ly to a high standard.
Response from Hotel Arcelon on 24 Aug,2023
Thank you very much for your review.We appreciate it to keep improving.

10/10 Excellent

Maud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun to have the pool on the roof deck.
Stayed 2 nights in Aug 2023
Response from Hotel Arcelon on 22 Aug,2023
Thank you very much for your review.We appreciate it to keep improving.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Hotel Arcelon on 22 Aug,2023
Thank you very much for your review.We appreciate it to keep improving.

8/10 Good

Andres

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Arcelon on 15 Aug,2023
Thank you very much for your review.We appreciate it to keep improving.

10/10 Excellent

Ian Cale

Liked: Cleanliness, staff & service
The hotel was very nice and the staff was excellent. Marcos, Eduard, Ilona and Tomas were extremely helpful in making my stay in Barcelona a very enjoyable and memorable experience. Muchas gracias!
Stayed 4 nights in Jul 2023
Response from Hotel Arcelon on 6 Aug,2023
Thank you very much for your review.We appreciate it to keep improving.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in Jul 2023
Response from Hotel Arcelon on 6 Aug,2023
Thank you very much for your review.We appreciate it to keep improving.

10/10 Excellent

mahmoud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a magnificent property New hotel Giving 4 stars staying
Stayed 2 nights in Jul 2023
Response from Hotel Arcelon on 6 Aug,2023
Thank you very much for your review.We appreciate it to keep improving.