There was a slightly foul odor in the room, which I asked to be looked into while I was away during a day mid-week. When I returned, I found that the odor had merely been masked, not eliminated.
Early one afternoon, housekeeping entered my room without knocking first.
Management changed the WiFi password without letting me know. Despite bringing this to management's attention, I spent the last two days of my stay without Internet connectivity.
During my week's stay, Mark/Marc was the only member of the front desk staff who took the time to greet me, coming a going, and smile while doing so. It should go without saying that hotel guests are people too, not just a source of revenue to the property.