2/10 Terrible
Bradley
23 Mar,2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend this hotel for US travelers. It is not at all accommodating. The hotel manager woman on 3/31 was not helpful for many problems. I arrived and the A/C unit was not properly changed from “heat” to “a/c” per the manager. I waited around for it to be fixed and many hours later a gentleman from maintenance arrived only to tear apart the room to change it to an a/c setting In the ceiling. It cannot accommodate a simple 68 degrees. The air conditioning unit is simply obsolete. The room was hot. I asked to be switched to a different room and told from the manager that since I’m from America the A/C units do not have the functionality to be switched to “those that work like in the US Florida” it simply does not blow cold air at all. I was denied a switch. I had booked the hotel through expedia. The hotel endorses that it has a hotel bar and pool bar, not true! The hotel bar is small, without many options. However, after much debate I was switched to their sister property at Axel to accommodate my request only to find out after walking it was closed until 8pm from a suggestion of their stellar manager. In the Am I tried to obtain breakfast and was met with a host that would not allow me to pay cash, instead only to bill the room. The host was rude and only speaks to the mismanagement at this property. I finally asked to be switched to their sister property and I was met with a much different experience, the manager cares about customers and was able to accommod