Hilton Hotels, Bayswater hotels

"I chose this hotel because of its location and the good reviews. I paid nearly $400 for two nights, including the additional $30 they charged me for an early check-in. I didn’t mind paying that. The room smelled strongly of dampness. It was small, although at least the bathroom seemed renovated. I barely spent any time at the hotel since I was out sightseeing most of the day. Unfortunately, I made the mistake of leaving my carry-on suitcase open on the bed with my clothes inside. Two days later, I traveled to Paris — and what a horrible surprise when I arrived. As soon as I opened my suitcase, I saw a small round insect and immediately realized it was a bed bug. I rushed to kill it. I shook out all of my clothes and ended up doing laundry at 11 PM because I was terrified there might be more. Room G10 has bed bugs. Please inspect it and call pest control immediately because this is a serious issue. Imagine arriving at your next destination and discovering this in your luggage. Honestly, I cannot recommend this hotel."

"Clean room comfortable bed and great desk clerks round the clock "

"Hotel room is with decent size. Staff are friendly. Location is perfect for us. Very walkable to a lot of places."

"Room was clean but on the small side. Property looks dated and difficult access to our room."

"This hotel refused to issue a refund despite clear evidence that the reservation was made without the account holder’s authorisation. Hotels.com contacted the property directly and explained the situation in detail, including that the booking was not made by me and that I was in Stockholm at the time. The hotel acknowledged this but chose to proceed strictly under their policy and retain the payment. No one stayed at the property, and the reservation was never used. Despite being fully informed of the circumstances, the hotel declined to make any exception or show discretion. If a hotel is unwilling to act reasonably in a situation involving an unauthorised transaction, it raises concerns about how they handle customer issues more broadly. I would advise caution and not to rely on goodwill or flexibility should any issue arise."

"Everything was excellent. Price, location, staff. "

"Wall paper peeling, Japanese size bathroom, would not leave toilet paper - had to asked 3 times air conditioning not working as well as fan not blowing air out. Room very stuffy Beds clean Just seemed run down except front lobby looked nice"

"It was a pleasant stay and staff were very helpful "

"It has the best breakfast and is just such good value for money"