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"Clean room, well stocked. Plenty of amenities to keep the kids entertained. This was our second year in a row staying here. "

"Great experience. I will be returning "

"Staff was so rude, unfriendly unprofessional and overall unpleasant visit. had issues with our car as something was broken and was trying to comply with them, tried communicating to the one of the female staff with dark hair and they only cursed at us and kicked us out. Very unfortunate this is your employees. Would not recommend dealing with some of these people as they have too high of egos to help anyone out, they rather steal your money and kick you out rather than be professional at their job."

"The staff is really amazing! My only complaint is that the carpets are dinghy and the walls need to be cleaned. The bed was very comfortable. It seems as if this was once a great hotel but it is losing its luster due to age and it is in need of a deep clean."

"Na"

"The new parking garage was a huge plus. "

"Exceptional. All around lovely"

"The view of the lake was so satisfying and relaxing and the location was great. The amenities that were offered in this property was unbeatable. They provided everything we needed to have a comfortable stay. The only thing that needed to be changed were the kitchen towels were very old and had a pretty musty stench to them and the pool towels needed some updating and lastly the body wash was empty in one of the bathrooms. Other than that, we will be returning again the next time we visit Big Bear Lake."

"Welcome and wonderful stay for two PCT hikers"