2 restaurants, breakfast, lunch, dinner served; international cuisine
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Reviews of CHAO Sanlitun Beijing

5 out of 5
CHAO Sanlitun Beijing
4 Workers’ Stadium E. Rd., Chaoyang District, Beijing

Reviews

9.6

Exceptional

Rating 10 - Excellent. 44 out of 56 reviews" "
Rating 8 - Good. 11 out of 56 reviews" "
Rating 6 - Okay. 1 out of 56 reviews" "
Rating 4 - Poor. 0 out of 56 reviews" "
Rating 2 - Terrible. 0 out of 56 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Isabella

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I did not like the smell of all the towels, it smells like meat in the kitchens. The lighting is too low amd in the room, so cannot see well enough. Also the night light on always on, so i cannot sleep well. The place is very sheek and beautiful. The service is great too. Location outside the hotel is not great, but after a few minites walk, there are food court and amazing shopping mall area that are unbelievable.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel! I really enjoyed my stay. It’s a true 5star experience from arrival to checkout! It’s walking distance to lots of shopping and restaurants. The room was so comfortable and clean. I highly recommend this hotel! Also I wanted to make special mention of Athena Ma. Who was an absolute pleasure and so professional. She went above and beyond for me during my stay. The entire team was just lovely and provided such great service! I will be staying again and recommending this hotel to future travelers visiting Beijing! Thank you!!🙏
Response from Athena - Guest Experience Manager on 10 Apr,2024
Dear Guest, we thank you for taking the time to share the experience of your last stay. At CHAO, we strive to deliver the highest quality of service possible and are pleased to read that you have enjoyed your stay. We look forward to continuing hosting you in the future. Kind regards.

10/10 Excellent

Wan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chao is a fab hotel in the heart of Sanlitun. It was very easy to access shopping and eateries. Check in was easy, and our room upgraded.
Stayed 1 night in May 2021
Response from Christy Liu on 6 May,2021
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to hosting you again in the future. Warm regards, Experience Manager Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to hosting you again in the future. Warm regards, Christy Liu Experience Manager

10/10 Excellent

shiqiu

Stayed 1 night in Aug 2020
Response from Christy Liu Experience Manager on 27 Aug,2020
Dear Guest, We thank you for your rating and look forward to hosting you in the future. Warm regards,

8/10 Good

shiqiu

Stayed 1 night in Aug 2020
Response from Christy Liu Experience Manager on 27 Aug,2020
Dear Guest, We thank you for your rating and look forward to hosting you in the future. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice design but not very practical.
Nice design but not very practical. Free admission to the in-house art exhibition was a good gesture.
Stayed 2 nights in Sep 2019
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Dan, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Architectural style, flawless service, delicious food, fantastic location. Quite possibly the best hotel we've ever stayed in. A big thank you to William and his team for making our visit to Beijing so memorable.
Stayed 3 nights in Jun 2019
Response from William on 26 Sept,2019
Dear Dan, We thank you for your kind review and rating. We are indeed very happy to read that you have enjoyed your stay and look forward to hosting you again very soon. Warm regards, William Latour Managing Director

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Room was very spacious, 2 queen beds, sofa coffee table sitting area, separate desk with a lid that opens out into a dressing table mirror, 2 closets for hanging clothes, lots of snacks, mini fridge with everything in it - juice, beer, soft drinks, probiotics - all FOC except wine, bedroom slippers, bath robes, iron and board, 2 hairdryers!
Stayed 1 night in Jan 2019
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Maksym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from CHAO Team on 26 Sept,2019
Dear Guest, We thank you for your rating and look forward to continue hosting you in the future. Warm regards, CHAO Team

10/10 Excellent

Shiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location location location
Great locatiion, desigh look Breakfast is not rich, small flats
Stayed 7 nights in Sep 2018
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

JOSEPHINE

Superb hotel .
Very clean, room is spacious, amenities are all available. Breakfast is good , service good . Everything is wonderful . Just that the entrance is inside the lane . Small issue as many taxi know sbout this hotel . Going to stay there again .
Stayed 1 night in Jun 2018
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Nathan

Never Stay Anywhere Else
The Chao is absolutely my favorite hotel in Beijing. Brand new and clean. The design throughout the facility is impeccable. Friendly 24 hour staff and quick check-ins (rare in China) make the experience very easy.
Stayed 2 nights in Aug 2018
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

8/10 Good

TIANQI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked this hotel for a leisure day. I went to the hotel at 5pm, but when I get there, they told me that the room is not ready yet. I was so shocked that as a 5-star hotel, they should not make the mistakes like this. So the manager talked to me and upgrade my room for free. Overall , the hotels is good. You can take some great pictures in this hotel
Stayed 1 night in Jul 2018
Response from William on 26 Sept,2019
Dear Guest, We thank you for your rating and noticed your comments. We look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

JACKIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from CHAO Team on 26 Sept,2019
Dear Guest, We thank you for your rating and look forward to continue hosting you in the future. Warm regards, CHAO Team

10/10 Excellent

JOSEPHINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location . Very clesn , room very spacious. Order my late dinner from Room service n service n food was good. Price reasonable n portion was big too
Stayed 1 night in Jun 2018
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from CHAO Team on 26 Sept,2019
Dear Guest, We thank you for your rating and look forward to continue hosting you in the future. Warm regards, CHAO Team

10/10 Excellent

Joanna Chien Ju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in CHAO
I’m coming with my family, despite it’s a hip and modern boutique hotel, the considered design has made easy and accessible to everyone, which my folks are very happy with it. Tried the restaurant and the food is nice, service is great, special thanks to Cher the manager, she has made us feel welcome. They have the live music (jazz) from Thursday to Sunday, worth to visit even if not staying in hotel. Lastly, thanks to the young, helpful and friendly who made us feel home. Thanks to Yvonne, she’s very nice and patient. I’ll definitely come back to stay in next visit to Beijing.
Stayed 4 nights in Jun 2018
Response from William on 26 Sept,2019
Dear Joanna, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all good! I wish, there were more options in the lighting levels in the bathroom: I found it too dark at times.
Stayed 3 nights in Jun 2018
Response from William on 26 Sept,2019
Dear Guest, We thank you for your rating and noticed your comments. We look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 6 star experience
Everything is so cool about the hotel, I enjoyed the whole entire experience. One of the service guy, Flake was so sweet to take my Singapore dollars in exchange of RMB as I didn’t have enough cash to go to the airport. Room is big, hotel is artistic, breakfast ordering is fantastic
Stayed 2 nights in May 2018
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Fred, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Beijing. near by the trendy area, good bars, foods and shops next to the hotel . Recommended !!! A++++++++
Stayed 3 nights in Apr 2018
Response from William on 26 Sept,2019
Dear Guest, We would like to thank you for your comments and for the rating. We look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Response from CHAO Team on 26 Sept,2019
Dear Guest, We thank you for your rating and look forward to continue hosting you in the future. Warm regards, CHAO Team

10/10 Excellent

MJ, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Beijing
Beautiful very modern hotel. Great location and close to shopping and a wide variety of dining to choose from. Staff speaks English and always on hand to please. I will plan on staying here again on my next visit to Beijing.
Stayed 5 nights in Oct 2017
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

6/10 Okay

Congzhou

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2017
Response from CHAO Team on 26 Sept,2019
Dear Guest, We thank you for your stay and noticed your rating. We look forward to the pleasure of hosting you again when you will return to Beijing. CHAO Team

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful Concept needs better execution
Great design, gorgeous location, lovely interior, but the service is not worthy of a 5 star hotel. Breakfast space is exquisite. Dishes look better than they taste. In some ways, that is the story of the hotel. Looks great, but lacks deep substance. Strange quirks that can make it charming also make the stay frustrating. No real help from the staff at front desk. Rooms are spacious but lack a coherent design. Our large room had a giant empty blue wall directly across from the bed that served no function other than being blue and large. Beside our bed was a hollow space that had no lift and seemed to maybe exist as a portal to another dimension. Bathtub was beside the bed. Gorgeous tub, but begs the question why place it there. Space supported the latest gadgets and plenty of plugs. Free mini bar and snacks a plus. Our floor provided a rather ugly view of a roof. The library and bar are truly exquisite. Great drinks. Pool is a laugher. More design than function. Greatest public bathrooms maybe ever. Japanese individual toilets. Amazing. Gym was odd but decent equipment. No staff to help in anyway if you needed anyone. In general, once you leave the lobby there wasn’t anyone to help. Amazing location for Beijing if you like ex-pats area and a connection to the 1st and 2nd rings, the hotel hosted many nice social ents for the guests. Great if you have the time. Would consider staying again if I could assure a much higher room floor and a different designed room.
Stayed 2 nights in Sep 2017
Response from William on 26 Sept,2019
Dear Guest, We would like to thank you for taking the time to share the experience of your stay and your rating. We look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017
Response from CHAO Team on 26 Sept,2019
Dear Guest, We thank you for your rating and look forward to continue hosting you in the future. Warm regards, CHAO Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in Sanlitun aera
Very comfortable room. Modern style. A/C a little loud.
Stayed 4 nights in Jul 2017
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel
Everything is good with great service and new facilities. The only small detail is missing is a swimming pool
Stayed 4 nights in Jun 2017
Response from William on 26 Sept,2019
Dear Guest, We thank you for your rating and noticed your comments. We look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with a great included breakfast
My wife and I stayed at the Chao hotel for four nights. Everything about the hotel, staff, room and included breakfast was fantastic. We had a large room with king sized bed. The room has modern furnishings and finishes with a very comfortable bed with luxury linens. The hotel itself looks new through out and is decorated in a modern style with high end finishes everywhere. The staff was friendly, attentive and very helpful. Eddie in particular made us feel very much at home. The hotel is managed by a French national, which becomes obvious when you have the included breakfast which has a wide assortment of continental and Asian food choices. The breads and cheeses were as good as we enjoyed in Paris, but I also loved the pan fried dumplings.
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

wally, new york ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
definitely of the best!
I got beijing at least 3 -5 times a year and I would only stay in two hotels there and although new it's one of the 2! It's all about service and not to mention the hotel is super nice as well! Amazing location!
Response from William on 26 Sept,2019
Dear Guest, We would like to thank you for your comments and for your rating. We look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Kingsley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laowai Stay
Great new hotel. Fitout is very modern and appealing to Westerners.
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room n comfortable ， great location , near shopping area n many restaurant nearby
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great hotel, and in a very good location, the only issue is the traffic around the hotel is jammed most of the time.
Response from William on 26 Sept,2019
Dear Guest, We would like to thank you for your review and for your rating. We look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You must stay here
The best in Beijing.
Response from William on 26 Sept,2019
Dear Guest, We thank you for your review and your rating. We look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel and staff fantastic and all was great so no issues
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic well planned spaces unique design everything great. nothing was bad about experience. I really like the free pops and candy in the rooms
Response from William on 26 Sept,2019
Dear Guest, We thank you for your rating and noticed your comments. We look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from CHAO Team on 26 Sept,2019
Dear Guest, We thank you for your rating and look forward to continue hosting you in the future. Warm regards, CHAO Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from CHAO Team on 26 Sept,2019
Dear Guest, We thank you for your rating and look forward to continue hosting you in the future. Warm regards, CHAO Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Best hotels I ever stayed.
Best Chef in town , amazing food at hotel restaurant. The hotel concept to have an experience not only a stay in a hotel it is accomplished.
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

cameron, Brisbane, QLD, AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning architecture in the heart of Sanlitun
From the moment you walk in the front door the experience begins, stunning modern architecture with an industrial essence. amazing staff and amazing spaces.
Response from William on 26 Sept,2019
Dear Guest, We would like to thank you for your review and your rating. We look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from William on 26 Sept,2019
Dear Guest, We thank you for your rating and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Chao Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒的地點和室內設計
地點絕佳，距離捷運要走一點距離，附近的太古里非常棒，對面的大董烤鴨店風味更是好。
Stayed 1 night in Mar 2019

10/10 Excellent

Chingyao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from William on 26 Sept,2019
Dear Guest, We would like to thank you for your rating and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from William on 26 Sept,2019
Dear Guest, We thank you for your rating and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very good hotel but traffic is terrible
Very nice design, good restaurants, perfect location etc, only bad is traffic due to in good location.
Stayed 3 nights in Dec 2018
Response from William on 26 Sept,2019
Dear Guest, We thank you for taking the time to share the experience of your stay and look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

8/10 Good

zhiguo, 上海

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店没可以打开的窗户，空气比较难流通，这是缺点；但体贴入微的服务还是值得赞赏。早餐时的服务员特别贴心，不停的询问需要的饮料，增加的东西；酒店里参观了独有“臆想仓库”，还是很惊艳的
Stayed 2 nights in Nov 2018
Response from William Latour Managing Director on 27 Aug,2020
Dear Guest, We would like to thank you for your comments and for the rating. We look forward to the pleasure of hosting you again when you will return to Beijing. Warm regards, William Latour Managing Director

10/10 Excellent

Ke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from CHAO Team on 26 Sept,2019
Dear Guest, We thank you for your rating and look forward to continue hosting you in the future. Warm regards, CHAO Team

10/10 Excellent

Ke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
完美
完美体验 就是床底有过 灰
Stayed 2 nights in Oct 2018
Response from CHAO Team on 18 Oct,2020
Dear Guest, We thank you for your rating and look forward to continue hosting you in the future. Warm regards, CHAO Team