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Reviews of Sunrise Kempinski Hotel

5 out of 5
Sunrise Kempinski Hotel
Courtyard No. 11 Yanqi Lake South Road, Huairou, Beijing

Reviews

8.4

Very good

Rating 10 - Excellent. 9 out of 21 reviews" "
Rating 8 - Good. 9 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

EmilyJonas, Beijing China

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Sunrise Kempinski were professional and delightful beyond words. From the front desk employees to Karen at the Brewery, all staff were friendly and helpful. Will definitely return to this stunning hotel again.
Stayed 2 nights in Jun 2020
Response from Albert Rouwendal, general manager on 28 Jun,2020
Dear guests, thank you for choosing yanqi hotel Beijing and sharing your stay experience with us! I am glad to learn that you have had a pleasant stay at yanqi hotel Beijing. Yanqi hotel Beijing is committed to providing our distinguished and meticulous service to every guest in the world. We sincerely look forward to your staying at yanqi hotel Beijing again and having a good time with us!

2/10 Terrible

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Aug 2019
Response from Albert Rouwendal 总经理 on 5 Sept,2019
Dear guests, thank you for choosing the Sunrise Kempinski Hotel Beijing. The hotel is located beside the scenic Yanqi Lake. In order to bring you beautiful scenery and relaxation, you can stay away from the city. I hope to have the opportunity to provide you with a better experience. welcome next time.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in is slow, the front desk staff is not so familiar with the computer system because they tap the room card 2-3 times, and they did not tell me where is the elevator, generally it is good. Will come back again
Stayed 1 night in Aug 2019
Response from General Manager of Albert Rouwendal on 26 Aug,2019
Dear guest, Greetings from Hotel ! Thank you very much for your feedback! Your feedback will help us continuously improve our services, from “good to best” and provide our guests with a positive and memorable experience. We certainly hope that you may be welcome to return to Beijing Yanqi Hotel in the near future. Thank you very much for giving us suggestions to improve our Front desk training. If there is anything we can do, in order to make your next stay more comfortable and enjoyable, please do not hesitate to contact us directly. Warmest regards, General Manager of Albert Rouwendal

10/10 Excellent

Minul, Dhaka, Bangladesh

Liked: Cleanliness, property conditions & facilities, room comfort
Good Relaxing Vacation Spot
We stayed for one night. It was good.

8/10 Good

Damon Stanley

Stayed 1 night in Nov 2022

8/10 Good

weizhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不错的酒店以后有时间还会再次光顾
Stayed 1 night in Oct 2018
Response from Coral on 1 Nov,2018
尊敬的客人,您好!感谢您选择北京日出东方凯宾斯基酒店。作为欧洲历史最悠久的豪华酒店集团旗下酒店,我们致力于以尽善尽美的欧式风格为客人打造难忘的旅行体验。很高兴您度过了一段美好的时光。期待您的下次光临!Maggie Wang 运营总监

8/10 Good

SHUO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Coral on 1 Nov,2018
尊敬的客人,您好!感谢您选择北京日出东方凯宾斯基酒店。作为欧洲历史最悠久的豪华酒店集团旗下酒店,我们致力于以尽善尽美的欧式风格为客人打造难忘的旅行体验。很高兴您度过了一段美好的时光。期待您的下次光临!Maggie Wang 运营总监

10/10 Excellent

LIANG

不错的选择
服务态度非常好,尤其是前台接待,临湖房间风景秀丽
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位置很好,订的湖景房,满眼湖光山色,晚上亮灯后更美。床很舒服,带了小孩,服务员把两张床拼在一起,超大,一家四口都👌,早餐也很丰盛,很愉快的一次入住
Stayed 1 night in Aug 2018

8/10 Good

LIHONG

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒的选择
酒店的地段无疑占据雁栖湖的黄金位置,特色的酒店造型令人难以忘记。早餐非常丰盛,符合德国老牌酒店水准。房间整洁干净,大堂的Ava女士在入住时候提供了很棒的帮助,方便快捷
Stayed 2 nights in Nov 2017

10/10 Excellent

Feixiaozhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
水质太差 烧水全是水碱
尊敬的客人,感谢您的入住和反馈。对于您在入住期间的不便,我们深感抱歉。我们会与相关部门沟通并力争改善。期待您再次入住日出东方凯宾斯基酒店。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

10/10 Excellent

CHAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
这次的入住感受非常好,酒店的设施及硬件设备非常好,孩子非常喜欢,餐厅的品质也很好。

4/10 Poor

Hui, 北京

Disliked: Cleanliness, staff & service, property conditions & facilities
软件服务太差,不值得推荐
一次很不愉快的住宿,首先电梯没有空调,房间有奇怪的味道,卫生间清理的也不是很干净,入住和退房都奇慢无比,更不要提酒店对发生的意外一点承担责任的诚意都没有,即使是所谓的经理来了对所发生的意外也一直是想敷衍了事。这一切真的愧对这家酒店的良好的硬件设施。

8/10 Good

Giulia

Liked: Cleanliness, room comfort

6/10 Okay

FENG

Liked: Cleanliness, property conditions & facilities
非常失望,check in就等了大半天,房型也小,还遇上雾霾天

10/10 Excellent

Jolin, china

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服务好,装修精致,适合亲子入住。
非常不错的酒店,床非常舒服,本来订的湖景房,前台给免费升级了湖景套房,带宝宝出行就更方便了,从房间看雁西湖真的美呆了,酒店的装修也非常精致,早餐品种多,酒店服务人员也非常到位,总之非常不错的一次体验,期待下次入住。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错的酒店
酒店对面就是雁栖湖,可以看到远处的雁栖湖,雁栖塔,风景很美。房间很舒适,干净。自助早餐很丰富。