1 bedroom, blackout curtains, free cots/infant beds, free WiFi
Check availability

Reviews of Pensión Arias

3 out of 5
Pensión Arias
PABLO ALZOLA 13, Bilbao

Reviews

6.0
Rating 10 - Excellent. 5 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 6 out of 27 reviews" "
Rating 4 - Poor. 6 out of 27 reviews" "
Rating 2 - Terrible. 5 out of 27 reviews" "

7.4/10

Cleanliness

6.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The machine didn't accept my credit card, which worked two minutes earlier in a bar. The touchscreen of the machine didn't register the majority of the screenstrikes. I had to enter a code to get into the room while other guests were observing. This meant that I had to sleep in my clothes for fear of being robbed. I put the table against the door so that I would wake up if anybody entered the room, not being sure that the door locked. The lady in charge told me that the room was paid "esta cobrado". I imagine she was embarrassed about the situation as by this time I was quite frustrated. The next day they phoned me to ask for the money. Good luck!!!
Stayed 1 night in Mar 2020

10/10 Excellent

Mrs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All instructions on how to get to the building are in the email confirmation. It's really easy. You don't even need to talk to anybody. You just enter the codes provided, get your room card and you are set. Although if you need help it will be available.
Stayed 1 night in Sep 2019
Response from Front Desk on 17 Oct,2019
Thank you so much for your positive comments! We hope to see you soon!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Liked the location in a safe neighbourhood but near the bus station and Bilbao center. The shared bathrooms were kept clean but can be very busy especially in the morning, it depends on how many room are occupied.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Jun 2019

2/10 Terrible

Philippe

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unprofesional pension
Unprofessional and unbusinesslike. Scandalous and outrageous. Had to wait for 45 minutes to get into my fully paid room. Rang owner at the door 3 times and 3 times had to go down to get the code to enter the pension. Three times, she answered after a while then hung up without giving me the code. Finally, a man came to help but he too didn't have to the code. He had to ring her and got me to register. We had trouble with the card to open the door. He rang her again. What a nightmare. I thought I was going to spend the night in the stairwell. Owner nowhere to be seen. The hospitality industry entails and involves interrelationships and personal contact not faceless and impersonal contact. If the owner finds it inconvenient, get out. Definitely not for you..
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Lara Martinez

Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
sehr weit weg vom Geschehen;dennoch gut angebunden
moderner Self-checkIn über einen Automat, der sich auch eine Zeit lang aufgehangen hatte; uns fehlte der besagte Code, der hierfür nicht zugesandt worden ist und ohne telefonische Nachfrage und Hilfe eines Personals wäre dies technisch nicht machbar gewesen - hier wäre eine Person für den CheckIn vor Ort sicherlich hilfreicher und besser gewesen 2 Bäder; beide sehr großzügig von der Größe her hierbei keinerlei Probleme trotz mehrerer Zimmer
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo
Stayed 1 night in May 2021

4/10 Poor

Adrián

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Si hay problemas, se lavan las manos
Se trata de un alojamiento sin personal que te atienda a la llegada. Recibes un correo con un código para abrir tanto la puerta del edificio, como la del alojamiento, donde accedes a una máquina que te da la tarjeta a tu habitación. En principio, un alojamiento correcto, con espacio justo para una cama y ya está. El problema vino cuando la primera mañana, el alojamiento se encuentra sin agua, por una avería en la cañería. Se busca la manera de que te den una alternativa y no saben. Se pide hoja de reclamación y tampoco saben. Se pide que reingresen parte del dinero invertido en el alojamiento y tampoco saben. Desde luego, de cara a los problemas, un tratamiento pésimo. Yo me he gastado más de 100€ por dos noches y me arrepiento completamente. Por suerte, tenía un conocido en un hotel cercano y me pude asear en su cuarto. Una vergüenza absoluta. Y por parte del alojamiento, no he recibido ni unas disculpas, ni una devolución parcial del dinero.
Stayed 2 nights in Dec 2019

8/10 Good

YANNICK

Liked: Cleanliness, property conditions & facilities, room comfort
Globalement propre. Simplement accueilli par la femme de ménage!! Code pour entrée immeuble, chambre et même wc avec carte: ne pas l'oublier sinon...!! Donc pas pratique
Stayed 1 night in Oct 2019
Response from Front office on 26 Oct,2019
Merci pour votre commentaire, nous allons l'examiner afin de l'améliorer. Salutations!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Creo que hacer el check in sin una persona que te atiende con una sonrisa es bastante feo.
Stayed 2 nights in Sep 2019

4/10 Poor

Calderon

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Pasable.
Buena ubicación. La recepción es en una máquina, sin personal. Un baño para cada 5 habitaciones.
Stayed 1 night in Sep 2019

4/10 Poor

SEBASTIEN

Liked: Cleanliness
Disliked: Staff & service
Peu de service
Aucun personnel à la réception, pas de petit déjeuner possible, rapport qualité/prix plutôt mauvais, pension à éviter si possible
Stayed 1 night in Aug 2019

2/10 Terrible

Eloy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy mal
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great location,great house and the hosts were awesome
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Baños no tienen secador de mano que es más higiénico que la toalla. En uno de los baños no hay dipensador de jabón para las manos. Alfombrilla de la ducha se ve muy envejecida y sucia. La señora de la limpeza es muy amable. Buena ubicación, no lejos de los diferentes medios de transpirte y del centro cultural y del museo Gughenhein
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bij aankomst bleek de 2 codes (toegang voordeur en toegang kamers) tot toegang pension (zonder receptie) niet te werken. Urgentie telefoonnummer in mail (Franstalig wat al vreemd was) zonder landnr. 24 niet te verstaan door het spaans. Door medegasten bij toeval binnengelaten en na lang tel.contact met Expedia (medewerker Jacqueline was top) zijn wij achter de schermen ingelogd. Geen enkel telefoontje van pensioen Aria's na afloop. ontvangen. Nog met hun gesms_t omdat een badkamer niet deed met kaart. Twee badkamers op 9 kamers met 1 afgesloten geen dien. Een tip van een toerist was om naar andere gedeelte (B) te gaan. . Zeer slechte service van pension Aria's!
Stayed 3 nights in May 2019

6/10 Okay

JoséCarlos, Ciudad Real, ES

Travelled with partner
Disliked: Cleanliness
La pensión es antigua y la limpieza de los baños dejaba mucho que desear. Viajamos en Semana Santa y el precio estaba por las nubes (este lugar no vale los 85 euros por noche que nos costó...). Además, al carecer de recepción si llegas y no está la limpiadora no puedes entrar, ya que nadie nos envió el supuesto código para abrir la puerta. Y si tienes alguna incidencia durante tu estancia, no hay nadie a quien transmitírsela
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Apr 2019

10/10 Excellent

MARÍA TERESA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien para ser una pensión. Volvería a repetir sin duda.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paredes de papel se oía los ruidos del de la habitacion de alado aunque él tampoco ponía de su parte para no molestar
Stayed 1 night in Mar 2019

6/10 Okay

zuk

Liked: Cleanliness, staff & service
機械化しているが、最初に外から入る際の手順が示されていない。たまたま同じビルの使用者に出会って入れた。
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Bueno para pasar un par de días. Limpio. Lo único baño compartido y que no está actualizado. Pero calidad-precio muy buena.
Stayed 1 night in Mar 2019

2/10 Terrible

Clara

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019