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Reviews of Bintan Exotica Resort

2.5 out of 5
Bintan Exotica Resort
Jl bathin Mohammad Ali Km 58, Bintan, Riau Islands

Reviews

9.6

Exceptional

Rating 10 - Excellent. 3 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

10/10

Cleanliness

10/10

Staff & service

8.0/10

Amenities

10/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

CHENG CHING

Stayed 2 nights in Mar 2024
Response from Nathalie (Bintan Exotica Resort) on 8 Apr,2024
Thank you for taking the time to share your experience with us,and thank you for your positive review.Looking forward to welcoming you back to our place

10/10 Excellent

Cordelia

Stayed 6 nights in Nov 2023
Response from Nathalie on 22 Nov,2023
Dear Cordelia,Thank you sincerely for your outstanding 10/10 rating and positive review. We are delighted to hear that your experience with us exceeded your expectations.At Bintan Exotica Resort, our commitment is to provide exceptional service and create memorable experiences for our guests. Your feedback is a source of great motivation for our team, and we appreciate you taking the time to share your satisfaction.If there are any specific aspects of your visit that stood out to you or if you have any suggestions for how we can continue to enhance our services, we would love to hear more.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional experience.Thank you again for choosing Bintan Exotica ResortWarm Regards,NathalieBintan Exotica Resort

10/10 Excellent

Heng Nam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent, we have enjoyed our stay as we like the quietness and the friendly staffs. It will be great if there is free hotel mini bus or transport provided between hotel and ferry terminal. The snookering recommended by hotel is nice, their staffs are really helpful and friendly. I will give them a thumbs up. Overall, it’s a great trip.
Stayed 2 nights in Nov 2023
Response from Nathalie (Bintan Exotica Resort) on 15 Nov,2023
Dear Heng Nam,,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay at our hotel and that the calm atmosphere and friendly staff contributed to a positive experience.Your suggestions regarding the availability of free hotel mini buses or transportation between the hotel and the ferry terminal are very valuable to us. We value your input as we continually strive to improve our guest experience, and your feedback will certainly be considered in our ongoing improvement efforts.We're glad you found our snorkeling recommendations enjoyable and that the friendliness and friendliness of our staff left you with a positive impression. Your thumbs up means a lot to us.It was a pleasure serving you, and we look forward to welcoming you back for another enjoyable journey in the future.Warm Regards,NathalieBintan Exotica Resort

10/10 Excellent

Naveen

Stayed 1 night in Sep 2023
Response from Fayola on 12 Sept,2023
Dear Naveen,Your review truly means the world to us. Our team and management have dedicated themselves to ensuring our guests have a memorable experience, and it's incredibly rewarding to read feedback like yours. Thank you for taking the time to rate us a perfect score on Expedia. We are eager to welcome you back to our resort in the future.Warm regards,Bintan Exotica Resort