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Nirwana Resort Hotel

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Featured image
Beach nearby, white sand, sun-loungers, beach towels
Beach nearby, white sand, sun-loungers, beach towels
Beach nearby, white sand, sun-loungers, beach towels
2 outdoor pools, pool umbrellas, pool loungers

Overview of Nirwana Resort Hotel

Nirwana Resort Hotel

5 out of 5

3.8/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Jalan Panglima Pantar, Lagoi, Bintan Resorts, Bintan, Bintan Island, 29155

Explore the area

  • Popular LocationPulau Marawang11 min walk
  • Popular LocationLagoi Bay Beach15 min walk
  • Popular LocationPlaza Lagoi17 min walk
  • AirportTanjung Pinang (TNJ)55 min drive

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About this area

Bintan

Located in Bintan, Nirwana Resort Hotel is in the entertainment district and near the beach. Shoppers can visit Plaza Lagoi, while everyone can enjoy the natural beauty of Lagoi Bay Lake and Lagoi Bay Beach. Explore all the area has to offer with mountain climbing and ecotours.
Visit our Bintan travel guideOpens in a new window
Map

What's nearby

  • Pulau Marawang - 11 min walk
  • Lagoi Bay Beach - 15 min walk
  • Plaza Lagoi - 17 min walk
  • Laguna Bintan Golf Club - 16 min drive
  • Ria Bintan Golf Club - 19 min drive

Restaurants

  • Where to eat
  • The Kelong – Restaurant offering seafood. Open daily.
  • Calypso Floating Bar – Ocean-view bar. Open daily.
  • Spice Restaurant – Restaurant offering Indonesian cuisine. Serves breakfast, lunch and dinner daily.
  • The Coffee Shop – Restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.

About this property

Nirwana Resort Hotel

5-star beach hotel with a conference centre
At Nirwana Resort Hotel, hit the nearby beach, dine on-site at The Kelong or enjoy a drink at one of the hotel's 2 beach bars. All 244 rooms provide conveniences such as fridges and electric kettles, plus in-room free WiFi and flat-screen TVs with satellite channels. Guests will also find 24-hour room service, free bottled water and in-room massages.
Nirwana Resort Hotel offers 244 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and complimentary bottles of water. 32-inch Flat-screen televisions come with satellite channels.

Bathrooms include a shower, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include sports massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free local area shuttle
  • Free ferry terminal shuttle

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 2 beach bars, 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Archery
  • Art gallery
  • Beach volleyball
  • Bike rentals
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Fitness centre
  • Hiking/biking trails
  • Horse riding/hire
  • Kayaking
  • Motor-boating
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Segway hire/tours
  • Shopping
  • Snorkelling
  • Spa services
  • Surfing/boogie boarding
  • Volleyball
  • Waterskiing
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)
  • Trampoline
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Indonesian
  • Malay

Business services

  • Business centre
  • Conference centre
  • Meeting rooms 6

Outdoors

  • Beach loungers
  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Access via exterior corridors
  • Desk
  • In-room massage
  • Iron/ironing board
  • Safe
  • Slippers

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Policies

Check-in

Check-in from 3 PM - 11:00 PM
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests arriving via Bandar Bintan Telani (BBT) ferry receive return transfer shuttle service at scheduled times.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for IDR 665500.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: IDR 2000000.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: IDR 665500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the ferry terminal; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

Property is also known as

Nirwana Resort Hotel & Villas
Nirwana Resort Hotel & Villas Bintan Island
Nirwana Villas Bintan Island
Nirwana Resort Hotel Bintan
Nirwana Resort Hotel
Nirwana Bintan
Nirwana
Nirwana Gardens - Nirwana Hotel Lagoi
Nirwana Hotel Lagoi
Nirwana Gardens - Nirwana Resort Hotel Bintan Island/Lagoi
Nirwana Gardens - Hotel Lagoi
Nirwana Gardens - Resort Hotel Bintan Island/Lagoi
Nirwana Resort Hotel Villas
Nirwana Hotel Lagoi
Nirwana Resort Hotel Hotel
Nirwana Resort Hotel Bintan
Nirwana Resort Hotel Hotel Bintan
Nirwana Gardens - Nirwana Hotel Lagoi
Nirwana Resort Hotel Bintan Island/lagoi

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 198 out of 900 reviews
5 - Excellent 22%
Rating 4 - Good. 441 out of 900 reviews
4 - Good 49%
Rating 3 - Okay. 183 out of 900 reviews
3 - Okay 20%
Rating 2 - Poor. 62 out of 900 reviews
2 - Poor 7%
Rating 1 - Terrible. 16 out of 900 reviews
1 - Terrible 2%

3.8/5

Cleanliness

4.0/5

Staff & service

4.1/5

Amenities

3.6/5

Property conditions & facilities
Write a review

2/5 Poor

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Do not Recommend
The beach was covered in sticky tar, we couldn't go in the water or even walk on the beach. The resort also seemed dead, there was 3 or so families in the entire resort. Everything was incredibly expensive and the staff were not service oriented at all. Bad customer service, expensive resort, not a happening place.
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice change before heading home
Resort is located an hours ferry ride from Singapore (terminal is close to Changi Airport). The ferry ride was pretty good but we had a few patches of rough seas. On arrival the pre arranged bus was waiting for us to take us straight to the resort and on arrival we were greeted with a short local welcome dance and drink. Check in was easy and everyone was very friendly. There were not alot of visitors at that time of year (mid Jan appears to be their slow season till Chinese New Year starts in Feb). Resort was still lovely but without the touristy vibe with half of the activities closed I guess due to lack of patronage and many places took advantage of this time to do maintenance. The rooms were basic but had what we needed. A free shuttle bus was offered to go to nearby places within Nirwana Gardens if required. We were only there 1 night. If we stayed longer we would have tried one of the golf courses there as they looked amazing and town apparantly was an hour and half away where the Temples and Elephant park was. Still a pleasant interlude before heading back home although reasonably expensive to stay too long.
Stayed 1 night in Jan 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great escape to a breezy beach
We had a very pleasant stay at Nirwana Gardens. The room was very comfortable and spacious. The problem was the very thin walls to the adjoining room and the Chinese family that liked to get up a lot earlier than we wanted to! Other than that the room was great. The facilities at the beach could be better (chairs etc.) but the beach was very pleasant. There is a bit of tar in places but not very noticeable unless it gets onto your clothes or skin. Staff and service was very good and friendly. Overall a very happy stay.
Stayed 3 nights in Dec 2019

4/5 Good

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2019