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Reviews of Hotel Hill House

3 out of 5
Hotel Hill House
Calle 120A, 6-54, Usaquen, Bogotá, Distrito Capital

Reviews

8.6

Excellent

Rating 10 - Excellent. 117 out of 259 reviews" "
Rating 8 - Good. 102 out of 259 reviews" "
Rating 6 - Okay. 23 out of 259 reviews" "
Rating 4 - Poor. 9 out of 259 reviews" "
Rating 2 - Terrible. 8 out of 259 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service
Great location, near of restaurant area, very safe
Stayed 7 nights in Apr 2024

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay wonderful location!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jairo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for what i am doing in bogota
Stayed 1 night in Mar 2024

4/10 Poor

Consuelo

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It definitely looked nicer on the pictures. It is a great location, but for some reason it gave me Motel vibes, and above all, THE BED WAS AWFUL! It felt like I would've been more comfortable sleeping on the floor, it was the most painful sleep I've ever had. There was also a sign inside the room saying that the hotel is not responsible for our things inside the room and to put anything of value inside the safe, however, you can't put laptops in there because it's small. Breakfast was truly bare minimum with just 3 cereals and milk. You can order fruit, pancakes, and eggs separately but it was very lacking of what breakfast options are in other hotels that are much better and are the same price. Overall, I wouldn't recommend or come back.
Stayed 2 nights in Nov 2023

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelers beware!
It was one of the worst experiences of my life… the receptionist are seriously the most rude people I have ever meet in my life. Even asking them a simple question about breakfast or check out was met with terrible attitude and gross comments.. the place smells as soon as you walk in. And we got the junior suite which was old and outdated
Stayed 1 night in Sep 2023

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with wonderful people!
All very friendly and helpful, we felt at home.
Stayed 2 nights in Aug 2023

10/10 Excellent

Juan Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place
Stayed 5 nights in Mar 2023

8/10 Good

george

10/10 Excellent

Juan, Daly City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel for my grandma and she had a pleasant stay.
Stayed 4 nights in Oct 2022

8/10 Good

Juanita

Liked: Cleanliness, staff & service
A little run down. It may have been a very nice place to stay a while back. Stuffy smell in the bedroom. I stayed at a suite. I had to ask to remove hair from previous tenant from the bathroom and bedroom floor. No air conditioning and only one window in the entre apartment/suite opened up.
Stayed 3 nights in Sep 2022

4/10 Poor

ANA

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Good location but...
Due to its location, it is extremely noisy from Thursday to Saturday. There is a street market on Saturdays and Sundays and at night discos that play loud music. In addition, there is no bellhop service.
Stayed 8 nights in Aug 2022

2/10 Terrible

Ana

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I can't believe this hotel has 4.3 stars on Expedia. The worst experience I have had in Bogota. The photos are false advertising. The price does not correspond to the quality of the hotel. I am staying with my husband and the room is like a closet. It has no ventilation and smells musty. The supposedly queen bed is super small and short. The safe's instructions are confusing. We arrived, we put our cell phones in the safe to go get something to eat and when we came back it couldn't be opened. It was 4:30 p.m. and Alejandro from the front desk said that he couldn't do anything because the manager had the master key and he had already left. He said we wait at 7:30 a.m. of the next day. We had work appointments from 8 a.m. and we only hope to solve the next morning. It turns out that this Mr. Alejandro never told the manager. The next morning we were told that the manager was not coming because he had a medical appointment. We were incommunicado and anguished. In the end a maintenance man came at 11:30 to open the box. The truth is that this whole situation is super frustrating and for the price we are paying as if it were a 4 or 5 star hotel, it is absurd. The customer service is lousy and they don't care about anything and the hotel is lousy.
Stayed 3 nights in Jul 2022

8/10 Good

FERNANDO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with wonderful restaurants in the area. The downside there is a bar across the street with a comedy club… which was very noisy. Two beds but one was very small.
Stayed 1 night in Jul 2022

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient place
Very convenient place in Usaquen, walkable to may restaurants. The service from the staff was great, specially from the cleaning ladies!!! The only recommendation would be to provide more options for breakfast
Stayed 5 nights in Jun 2022

8/10 Good

Avi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly nice. The rooms are nice and clean.The breakfast is great, and the location is perfect.
Stayed 2 nights in May 2022
Response from HH on 10 May,2022
Thank you!

2/10 Terrible

Jorge, MIAMI

Stayed 1 night in Mar 2022

10/10 Excellent

yolexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es muy bueno, los empleados son muy amables, y el desayuno es muy rico. Aunque está muy al norte me quedaría allí todo el tiempo.
Stayed 7 nights in Mar 2022
Response from HH on 20 Mar,2022
Thank You

8/10 Good

mauricio

Stayed 3 nights in Jan 2022

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from HH on 27 Feb,2022
Thank you!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moderately-priced comfortable hotel in an interesting and reasonably-safe district (Usaquen). More Spartan than luxurious, though the bed was comfortable. Modern bathrooms with good water pressure. The included breakfast is reasonable (fruit, eggs, coffee). Security is good, with 24/7 manned front desk. Close to excellent restaurants, coffee-shops and a big new supermarket. We will stay here again on our nbext visit to Bogota.
Stayed 4 nights in Dec 2021

6/10 Okay

Edith

Travelled with partner
Ok, not great, just for one night
Stayed 1 night in Nov 2021

8/10 Good

Gus

Business traveller
Liked: Staff & service
Same as before
Stayed 1 night in Nov 2021

10/10 Excellent

katharina Nanny, Pompano Beach

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location easy access
Stayed 3 nights in Sep 2021

10/10 Excellent

Michelle, Pompano Beach

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Animal friendly
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a cute hotel. Rooms have all that is necessary.
Stayed 7 nights in Jun 2021

8/10 Good

Elizabeth

Stayed 15 nights in Mar 2021

6/10 Okay

Yaritza

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2021

8/10 Good

Avi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Just great service in all departments
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk workers were very disrespectful
The women working the front desk were very rude to my wife. She is a Colombian woman and stopped her twice to ask if she was paying to stay at the hotel. They were assuming she was a prostitute. They offered no apology and said that there was an error in the system when we checked in, even though we checked in at the same time. The manager blamed it on the system. After I confronted them, it still happened again the next day. After the incidents, the front desk no longer greeted us when we entered the building and would not look at us. The cleaning ladies were very nice and friendly and the food was decent.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Conveniently located, easy access to multiple restaurants
Stayed 2 nights in Nov 2019

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Javier, PR

Liked: Cleanliness, staff & service
The Location of this property is the best qualities
Stayed 1 night in Sep 2019

8/10 Good

Djj, Castro Valley CA

Liked: Cleanliness, staff & service
Hotel Hill is located in an excellent location and the staff is very friendly and helpful.
Stayed 1 night in Aug 2019

8/10 Good

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for Bogota Usaquén.
Well located hotel, few blocks away from Usaquén church and Santa Barbara shopping mall. Many restaurants around and I enjoyed market on Sunday. Slow WiFi. Breakfast is good.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located on a convenient place. Close to everything food, restaurants, malls, and banks. A little bit noisy.
Stayed 1 night in Jun 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Review
Great customer service the staff is super friendly and attentive the breakfast was great and the food selection during the day is awesome. Room are very clean and is located in a good area close to everything.***** Great Hotel.
Stayed 9 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great good experience and good stand
Stayed 2 nights in May 2019
Response from mauricio on 28 May,2019
Thanks for your comments

8/10 Good

Ana

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Feb 2019
Response from Mauricio on 13 Mar,2019
Ok

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from MAURICIO on 2 Apr,2019
Thanks for your comments. We will be more than happy to have you back and serve you. Thanks.

10/10 Excellent

Verified traveller

Stayed 7 nights in Jan 2019
Response from I on 13 Mar,2019
Ok

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Nov 2018
Response from gerencia on 20 Nov,2018
muchas gracias

10/10 Excellent

Jose, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel Nice place Quite place Near to shopping mall
Stayed 4 nights in Oct 2018
Response from Mauricio on 23 Oct,2018
Thank you

8/10 Good

Flor, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best thing about this hotel that you can’t beat, is the location. It’s the only hotel that is in the middle of all the usaquen, restaurants and shops. The rest of them (air bnb and hotels) are close as well, but across the avenida. Which is not far, but it’s a busy and big street that you’d have to cross. No need for uber, or taxi, you have it all within 300m. As a female that was traveling alone, this was the safest and best option. If I wanted to grab a bite at 9:30 or at 7, it was safe to walk to the places. Because it is in a busy part of usaquen, you have to be ok with the street noise, which for me was not a problem. You also have a carulla súper market walking distance. Seriously, the location is perfect! The room was good, I like more modern hotels but the suite was perfect. Everything was clean. Keep in mind that they will charge you for any little thing you use, which is minute, but if you forget your razor they will charge you, if you forgot tooth paste they will charge you. Not a big deal, just walk over to the supermarket and get what you need. It also comes with a spacious mini fridge, tiny but useful kitchen with utensils and microwave. The staff was always cordial and nice. The hotel is guarded by an iron gate that Can only be opened by the front desk, and the rooms are by card key access. Don’t take the rate with breakfast, the places around it like Abasto, are the best thing ever, walk over a couple steps to Abasto which opens at 7am. Overall great!
Stayed 3 nights in Oct 2018
Response from Mauricio on 24 Oct,2018
Thank you

10/10 Excellent

Mo, Aruba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wet good and great spot for medical reasons and close to restaurants and bars
Stayed 3 nights in Sep 2018
Response from Mauricio on 9 Oct,2018
Thanks

10/10 Excellent

Vale, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every time that I travel to Bogotá I stay in this hotel! Perfectly located with all the restaurants around.
Stayed 4 nights in Sep 2018
Response from Mauricio on 9 Oct,2018
Thanks

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Hotel close to Usaquen restaurants area Breakfast is not so good , coffee is not so pleasant tasting.
Stayed 3 nights in Jul 2018
Response from Mauricio on 23 Oct,2018
Thank you

10/10 Excellent

JF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Usaquen.
Stayed 1 night in May 2018