Morning Mick,thank you for your review although frankly quite questionable if not outright defamatory.We are talking about the most historic hotel in Bologna, the result of the fusion of seven buildings and a tower dating back to 1400; the load-bearing walls and the constraints to which we are subject do not allow us to "shape" the structure as we please but we must respect precise limits.As was agreed until the 19th century, the rooms had high ceilings, a feature that has been preserved by us, which does not justify being a negative factor, without considering that the wall where the headboards of the beds rest is more than 4 meters, certainly our ceilings are yes high but not that high.There is a closet in the room where one can store one's clothing and suitcases; along with it is a convenient luggage rack.To describe a hotel as "tired" after it has been renovated and with some work still in progress is not exactly the most correct term; the new reception desk itself during your stay was being set up, perhaps because the new electrical system had not yet been completed and the previous one was still in operation, 48 halogen spotlights that are anything but unlit, regarding humidity there is no trace of it, yet another piece of defamatory information.Please allow us one piece of advice from now on: do not wait 2 months to leave a review, you may very well get confused with other facilities visited later and avoid harming those who passionately and honestly do their daily work.Hotel Roma in Bologna

Dear Richard,thank you so much for your review, we are happy to know that you enjoyed your stay in the heart of the city.We hope to have you here with us again.Kind regards,Hotel Roma in Bologna

Dear Aleksa,thank you for your review and for choosing us for your stay, we are happy to know that you enjoyed your stay at Hotel Roma.We always recommend that you immediately report any problems to the front desk, both to ensure that our Guests have the best possible stay and to be able to take prompt action to resolve them.Your review arrived over a week later and no communication was made to the Front Desk staff.

Dear Peter,thank you so much for your review, we are happy you enjoyed your stay in the heart of Bologna.Looking forward to welcoming you you again.Kind regards.

Dear Laurie,thank you so much for your review and your nice word, we are happy to know you enjoyed your stay in the heart of the city.We hope to have you here again with us.Kind regards,

Dear Maria, thank you for your review and for the score you have given us, we are happy to know that you have enjoyed your stay at Hotel Roma in Bologna. We hope to welcome you again another time.Kind regards

Dear Gordon, thank you for your review and for your nice words, we are really happy to know that you have enjoyed our location in the heart of the city center in Bologna and our rooms. We look forward to welcoming you again in our hotel. Best regards

Dear John,thgank you for your review and the rating, we are happy to know you enjoyed your stay with us in teh heart of Bologna and we hope to have you here again with us.Kind regards,

Good morning James.Thank you for reviewing us, we are happy to know you enjoyed our location in the heart of the city.We deliberately chose to keep a classic style being ours the most historic hotel in the city, rather than an ephemeral style dictated by the fashions of the moment, which is well documented by the many photos on the profile page and in the room type at the time of choosing the same.Two years ago we started a deep renovation of our hotel, which is still not completely finished, as you will have noticed during your stay.However, we would like to dwell on a not insignificant detail of the review: the air conditioning was not working.Every country has its own rules regarding air conditioning, heating and environmental protection: Italy is very attentive to these issues and there are national and local regulations that determine when and for how long heating and air conditioning systems should be put into operation.In the room the air conditioning was deactivated because required by law.

Dear LInda,Thank you for staying at the Hotel Roma in Bologna and for the good score you gave.We wait for you soon.

Dear Susan,thank you for your review and kind words, we are happy to know that you enjoyed your stay in the heart of Bologna.As mentioned during your stay, the online system allows us to book a cab call instead of doing it manually at the time, unfortunately this does not guarantee a cab, but as you could see, we immediately took action to find one available.It sometimes happens that in certain time slots of intense demand or at events or fairs, there may be some difficulties, this is a service not directly managed by us.We hope to have you with us again.Best regards,

Good morning Doree,thank you for your review.Thanks to your report along with that of other Guests, we had to verify the serious shortcomings of a probationary waitress who, as a result, was not confirmed.We immediately took steps to find a new waitress who would do her job diligently and carefully.We always remember that for any eventuality or need it is always recommended to contact the Reception staff who, in her case, would have immediately changed her room.We would like to point out that ours is not an "outdated" style but rather a classic one: the Hotel Roma is the most historic hotel in Bologna and we have maintained the style that has always distinguished us rather than chasing ephemeral fashions of permanence.In addition, the style of the hotel and the rooms is amply documented both in the portals and on our website, even when choosing the type of room there are numerous photos available precisely for the purpose of showing what you are booking...

Dear Valerie,thank you so much for your review and your kind words, we are happy to know you enjoyed your stay with us in the heart of Bologna.We hope to have you here again with us.Kind regards,

Dear Manuela,thank you for choosing us for your stay in the heart of Bologna and for your vote for your stay.We would like to acknowledge some points of what you wrote as not entirely correct.The Roma is the most historic hotel in the city, born from the merger of seven buildings and a tower dating back to the 1400s, this implies that periodically renovation and conservation work must be carried out.The rooms were renovated in 2020 and 2021, the restaurant in 2022, and the common areas on the ground floor in 2023 (some works are still in progress, as you have certainly seen).Perhaps you have confused our classic style, which we expressly wanted to maintain for the typicality of our hotel by firmly opposing chasing the ephemeral fashions of the moment.Our staff was well aware of the city's issues, and as you noted we used the automatic system of finding the first available cab, which, by the way, provides a call booking system (book the cab request call, not the cab).The taxi driver should have been more honest with you and explained exactly how the service works, which, unfortunately, is not dependent on us and is not provided by us.Best regards

Dear Teresa,thank you for your review and your nice words, we are happy you enjoyed your stay with us, we hope to have you here again at the Hotel Roma in the heart of Bologna.Kind regards,

Good morning Stefanie,everyone is free to make a review as they like, but giving such a low rating and no explanation is not only a detriment to the hotel, but also not constructive because it does not allow us to understand in what we have disregarded it and thus improve.We always remind our Guests that in case of need or problems, they can always turn to the front desk staff, who are always ready to offer a solution when possible, but we are not aware that you have ever turned to them, so nothing we could do.

Dear Catherine,thank you so much for your review and your kind words to describe your stay in Bologna.We hope to have you again with us in the heart of the city.Kind regards.

Dear James,thank you so much for your review, we are happy to know you enjoyed our location a few steps from Piazza Maggiore in the heart of Bologna.We hope to have you here again with us.Kind regards.

Good evening from Hotel Roma,thank you for your review.The Hotel Roma is the most historic hotel in the city of Bologna and maintaining a classic style is a very precise and thoughtful choice so as not to deny our more than centuries-old history. We are sorry that you did not appreciate this peculiarity of ours, as well as that you did not take viewing the numerous photos that well document the hotel and the rooms.If there are any problems it is always best to contact the reception, the staff is always available to help guests if possible, unfortunately there are no requests from you to the staff.Regards.

Dear Nicole,thank you for your review, we are happy to know you enjoyed our location in the heart of the city.We hope to have you here again with us.Kind regards,

Dear Nicola,thank you so much for your review, we are happy to know you enjoyed your stay with us in the heart of Bologna.We hope to have you here again with us.Kind regards

Dear Mehmet,thak you for your review and your nice words, all the staff is waiting to welcoming you again in the heart of Bologna.Thank you and best regards

Good morning,thank you for choosing the Hotel Roma in Bologna.We are happy that your stay was much appreciated, we look forward to seeing you soon.

Good morning,thank you for choosing the Hotel Roma in Bologna.We are happy that your stay was much appreciated.Our position allows you to visit the entire city center and reach places of interest in just a few minutes.We look forward to seeing you soon.

Good morning Edin,Thank you for the review you left, we are pleased that you enjoyed your stay, our staff takes care that its customers have a pleasant stay at our facility. We look forward to seeing you for your next stay in our city.Hotel Roma in Bologna

Good morning Enrique,Thanks for the review left, we are pleased that overall the stay was to your liking, as regards the furniture, being a historic hotel it tends to have a classic-historic style even in the furnishingsHotel Roma in Bologna

Good morning Aron,thank you for your review and for choosing us for your stay in Bologna, we are happy to know that you appreciated the professionalism of our staff and our location in the heart of the city.Perhaps you have not noticed that renovation work has been done in the last two years and some of it is ongoing, such as the building site that is right in front of the reception...Regards,

Dear Niel,thank you so much for your review and your nice words to describe your stay at the Hotel Roma, we are happy to know that you enjoyed your time spent in Bologna.We hope to have you here again with us.Kind regards.

Good morning Marian,thank you for your review and appreciation, we are sorry that the room you used did not meet your expectations, it would have been enough to contact the Front Desk staff reporting the problems you encountered and immediately they would have offered you a different room.We believe it is always better to contact the Front Desk staff for every need, rather than keeping quiet just so you can leave a negative review later.

Dear James,thank you so much for your review, we hope to have you here again with us in the heart of Bologna.Kind regards,

Dear Souraya,thank you for your review, we hope to have you here again with us in the heart of the city.Kind regards,

Dear Anthony,thank you for choosing us for your stay in the heart of Bologna and for the nice review, we are happy that you enjoyed your stay at the Hotel Roma.Hoping to have you again with us, we renew our best regards.

Dear Tobias,Thanks for the review and the nice words.He defined the room as "tired" but ours was a very specific choice: to maintain the classic style that has always distinguished us and not to do like many others in continuous renewal to follow the ephemeral fashions of the moment.The Hotel Roma, the most historic hotel in Bologna, has its own character and it is our constant commitment to try to preserve it.We look forward to having you with us again in the heart of the city.Kind regards,

Good evening,We thank you for choosing the Hotel Roma in Bologna and for the score you have given us.We wait for you soon.Hotel Roma Bologna

Dear Richard,thank you so much for your kind review and words, we are happy that you enjoyed your stay in the heart of the city.We hope to have you here again with us.Kind regards,

Dear Alfonso,thank you for choosing us for your stay and for the review.As we have repeatedly said, "dated" is not the correct term for our hotel since it is the most historic hotel in Bologna.These walls have many stories to tell: the current building is the result of the merger of 7 buildings and 1 tower dating back to the 1400s, and over the years, despite the various renovations to ensure services always in step with the times, we have deliberately tried to preserve all the historical evidence that surfaced from time to time.Should you wish to return to Bologna again, we look forward to telling you about the history of this building.Regards

Dear Martha, thank you so much for your review, we are happy to know that you enjoyed your stay with us in the heart od Bologna.We hope to have you here again at the Hotel Roma.Kind regards

Good morning Kathy,as we always repeat, the Front Desk staff is available 24h to ensure that our guests have a good stay, if you encountered these issues it would have been appropriate to point it out, we would have promptly offered a room change, but this did not happen.It is quite disconcerting that for a two-night stay, with the issues you listed, no communication was made, either to resolve in the immediate and to avoid unpleasant inconvenience to the guests who occupied the room after you, although none of them complained of problems.Regards.

Dear James,thank you for your review, we hope to have you here again with us.Kind regards.

Good morning Dear Jean,thanks for your nice reviews, we are very glad that you enjoyed your stay at our hotel.We look forward to seeing you soon.Hotel Roma Bologna

Good morning Ailema,we are sorry that you found our staff a bit rude, as you will notice in almost all of the reviews appreciation is expressed for our staff who work every day in an attempt to welcome and treat our guests in the best possible way, so much so that they are one of our points of strength.As indicated in the welcome book, for each possibility it was possible to send an email to the Management at the address shown there.Regards,

Dear Matthew,thank you for your review, we hope to have you here again with us in the heart of Bologna.Kind regards,Hotel Roma in Bologna

Dear Mary,we are enthusiastic about this review because it is our constant commitment to try to welcome our guests in the best possible way by trying to make them feel at home and knowing that we have succeeded with you is a great gratification for all the staff.Thank you for choosing us for your stay in Bologna and for this nice review, we hope to have you with us again soon.Kind regards,Hotel Roma in Bologna

Dear Winnie,thank you for choosing us for your stay in Bologna and for your review and appreciation for the location.Booking a hotel in the heart of a city center it is normal to find yourself in an area full of life with shops, bars and restaurants and you should be aware of the nightlife, thankfully in Bologna the bars and restaurants close in the evening around 10: 30-11:00 pm, therefore the premises around the Hotel Roma are closed at night.Regards,Hotel Roma in Bologna

Dear Elizabeth,thank you for the review, we are happy that you enjoyed your stay with us.Look forward to have you here again with us.Kind regards.

Dear Karen,thank you for your review and your nice words, we hope to have you here again with us.Kind regards,Hotel Roma in Bologna

Good morning Brandon,we are always very surprised when, even if we try to meet the problems that our Guests can run into, we see the total contempt for our good deed hiding behind a textless review and thus only putting the hotel in a bad light without explaining what happened and what led to all this.We therefore feel it is our duty to the reader to give him a brief explanation.You have booked a suite for two nights but the day before your arrival, with the cancellation policy now expired and therefore in penalty of the total amount of the stay, you contacted us to inform us that you would not come asking if it was possible not to charge anything due about a problem with your passport.Instead of the full amount of the two nights, the Hotel Roma charged only one night trying to show you our empathy towards the problem you encountered, which we have been repaid with this review of yours.This thanks for our availability and understanding is really inappropriate and shows that good intentions do not pay off.Hotel Roma in Bologna

Dear James,thank you for your review, we hope to have you here again with us.Kind regards,Hotel Roma in Bologna

Dear Anastasia,thank you for choosing us for your stay and for reviewing us.During his stay the climatic conditions changed drastically in a very sudden way, sometimes on the same day we passed from sunny heat to cold temperatures due to sudden downpours, this made it impossible to change the settings of the systems, but we are happy to know that it was enough to leave the window open to ensure a pleasant stay in any case.Kind regards,Hotel Roma in Bologna

Dear Richard,thank you for your review, we are happy you enjoyed your stay in the heart of Bologna.Look forward to welcoming you again.Kind regards.Hotel Roma in Bologna