Exterior detail

Reviews of Conrad Bora Bora Nui

5 out of 5
Conrad Bora Bora Nui
BP 502 Vaitape, Bora Bora

Reviews

9.4

Exceptional

Rating 10 - Excellent. 237 out of 294 reviews" "
Rating 8 - Good. 35 out of 294 reviews" "
Rating 6 - Okay. 9 out of 294 reviews" "
Rating 4 - Poor. 6 out of 294 reviews" "
Rating 2 - Terrible. 7 out of 294 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff went above and beyond to make our stay great. Thank you
Stayed 4 nights in Apr 2024

10/10 Excellent

thi kim loan, Rancho Mirage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is gorgeous. Many places to take wonderful pictures. The villas are very private and so spacious.
Stayed 6 nights in Apr 2024

10/10 Excellent

Claude, Lakeland

Travelled with group
Liked: Amenities, property conditions & facilities
Beautiful and tranquil
Stayed 2 nights in Apr 2024

10/10 Excellent

jia, North York

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, only thing should be careful is, I should book though Hilton website or ae, so can include breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alyssa Courtney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Conrad Bora Bora Nui was more beautiful than we could have imagined. The amenities were amazing, snorkeling, kayaking, paddle boarding. The staff was very friendly and accommodating. Our expectations were beat. Will definitely visit again one day.
Stayed 4 nights in Mar 2024

10/10 Excellent

jia, North York

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, amenities
We had a wonderful stay at the Conrad minus a leaking AC unit and incredibly slow and frustrating restaurant service. The staff were incredibly helpful and lovely, but the wait time for meals and the memory of what was ordered were definitely a downside. Other than that, the property is stunning and the rooms are gorgeous.
Stayed 6 nights in Feb 2024

10/10 Excellent

Timothy, West Palm Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Hui

Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven
The property is unbelievably beautiful and the staff is so nice and accommodating. We loved our overwater bungalow and the easy access to snorkeling. Food was good but expensive which is expected. Highly recommend the hotel. The only thing is same sex couple and on the slip they said Mr and Mrs and we both are very feminine so obviously made assumption which shouldn't. But other than that perfect stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Minela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most beautiful place on earth!
Stayed 6 nights in Dec 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Konrad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we were greeted at the airport and presenred with a Lei, then whisked away by their water shuttle, to being greeting by a gentleman singing and playing ukelele, the experience has been nothing but memorable. Dinner at the French restaurant was a culinary masterpiece. There is nothing I don't like about the place.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff go above and beyond to make sure you have a great experience we came here for my wifes 50th birthday and our honeymoon i have nothing but good things to say about our experience
Stayed 6 nights in Aug 2023

10/10 Excellent

CHARLES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Aug 2023
Response from Fabien Gastinel, General Manager on 1 Sept,2023
Dear Charles,Thank you for sharing your feedback about your stay at Conrad Bora Bora Nui. We are thrilled to hear that you had a great experience with us!At Conrad Bora Bora Nui, our team strives to provide exceptional service and create unforgettable memories for our guests. We are delighted to know that we were able to meet your expectations during your visit.If you have any specific highlights or moments from your stay that you'd like to share or if there's anything else you'd like to mention, please feel free to do so. Your feedback helps us continue to enhance our guest experience.We hope to have the pleasure of welcoming you back to our little piece of paradise in the future. Until then, please don't hesitate to reach out if you need anything or have any questions.Warm regards,

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! We stayed in the king beach private villa with pool and couldn’t be happier with our experience. In my opinion better than over the water bungalow. Excursions are amazing sign up early before going.
Stayed 7 nights in Aug 2023
Response from Marine Poirel, Resort Manager on 18 Aug,2023
Dear Kathryn, Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay in the king beach private villa with a pool. It's fantastic to know that you found this option even better than the overwater bungalow. Your recommendation to sign up early for excursions is greatly appreciated, as it helps other guests make the most of their stay. We're grateful for your feedback and hope to welcome you back in the future for more amazing experiences. Thank you for choosing our resort!

10/10 Excellent

Ginger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here! Everything was excellent besides the romantic dinner we booked-- it was a private dinner that they charged $750 and the food was not good...and the bottle of wine was cheap. Go to the sushi restaurant instead..so much better!
Stayed 4 nights in Aug 2023
Response from Marine Poirel, Resort Manager on 18 Aug,2023
Dear Ginger, We're delighted to hear that you loved your stay with us! Your positive feedback is truly appreciated. We apologize for any disappointment you experienced with the romantic dinner. We take your feedback seriously and will certainly look into improving the dining experience for future guests. We're glad you enjoyed the sushi restaurant; it's great to know you found it to be a better option. Thank you for choosing to stay at our resort, and we hope to welcome you back again for an even more memorable experience.

10/10 Excellent

Jen-Ting

Stayed 1 night in Aug 2023

10/10 Excellent

Luis Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, we loved our room and privacy, the staff is amazing and the whole experience is great! Definitely recommend it!
Stayed 2 nights in Aug 2023
Response from Marine Poirel, Resort Manager on 18 Aug,2023
Dear Luis Alberto, Thank you for sharing your positive feedback with us! We're thrilled to hear that you found our resort beautiful and enjoyed the privacy and comfort of your room. It's wonderful to know that our staff provided you with an amazing experience, and we're delighted that you had a great overall stay. Your recommendation means a lot to us, and we would be honored to welcome you back in the future for another enjoyable experience. Thank you for choosing to stay with us!

10/10 Excellent

MIchelle Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about this beautiful resort. Staff and service is amazing. All 4 restaurants are excellent. Stunning pool, snorkeling all around the resort, excellent spa and services. The resort itself is stunning. My favorite part was biking around the grounds.
Stayed 5 nights in Aug 2023
Response from Marine Poirel, Resort Manager on 18 Aug,2023
Dear Michelle Suzanne, Thank you so much for your wonderful feedback! We're delighted to hear that you had such a fantastic experience at our beautiful resort. It's great to know that you enjoyed our attentive staff, excellent service, and the variety of dining options available. We're also thrilled that you appreciated our stunning pool, snorkeling opportunities, spa services, and the overall beauty of the resort.Biking around the grounds is definetly a wonderful way to explore and make the most of your stay. We're truly honored to have been a part of your memorable experience. We look forward to welcoming you back in the future for another exceptional stay. Thank you for choosing our resort for your getaway!

10/10 Excellent

John, Kailua

Stayed 9 nights in Jul 2023
Response from Fabien Gastinel, General Manager on 1 Sept,2023
Dear John, We would like to extend our heartfelt gratitude for taking the time to share your exceptional 5 out of 5 review. Your feedback means the world to us!At Conrad Bora Bora Nui, our primary goal is to create a truly unforgettable experience for our guests, and it's incredibly rewarding to see that we have succeeded in making your stay a memorable one.Your positive feedback serves as motivation for our dedicated team to continue exceeding expectations.If you ever find yourself dreaming of turquoise waters, overwater bungalows, and the beauty of Bora Bora, please do not hesitate to reach out. We would be honored to welcome you back for another incredible stay.Thank you once again for choosing Conrad Bora Bora Nui, and we look forward to the opportunity to serve you again in the future.

2/10 Terrible

Sheela

Travelled with family
For a 5 star resort, this property has a ton of work to do.
Stayed 3 nights in Jun 2023
Response from The resort manager on 30 Jun,2023
Dear Sheela,Thank you for taking the time to share your feedback with us. We value your opinion, and we are sorry to hear that your experience did not meet your expectations.We strive to provide a truly exceptional stay for all our guests, and we apologize if we fell short during your visit. We would appreciate it if you could provide us with more specific details about the areas where you feel we need improvement. Your insights will help us identify areas of concern and work towards enhancing the overall guest experience.We are committed to delivering a 5-star experience, and we appreciate your feedback as it allows us to continuously improve. We hope you will consider giving us another opportunity to exceed your expectations in the future.If there is anything specific you would like to address or if you have any further feedback, please feel free to reach out to our management team directly. We value your input and would like to ensure your concerns are properly addressed.Thank you for choosing our resort, and we hope to have the chance to welcome you back for a more enjoyable experience.Best regards,

10/10 Excellent

Brittney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and the staff were incredible. They went above and beyond and even let us check in early
Stayed 4 nights in Jun 2023
Response from Resort Manager on 30 Jun,2023
Dear guest,Thank you for taking the time to leave such a positive review of your recent stay at our property. We are thrilled to hear that you found our property beautiful and that our staff exceeded your expectations with their exceptional service.At our hotel, we strive to create memorable experiences for our guests, and it brings us great joy to know that our team went above and beyond to make your stay special. We understand the value of a seamless check-in experience, and we're delighted that we were able to accommodate your early check-in request.Your kind words will be shared with our staff members, as it will serve as motivation for them to continue providing excellent service to all our guests. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future.Thank you once again for choosing our hotel. We hope to have the pleasure of hosting you again soon.Best regards,

10/10 Excellent

Melissa

Stayed 1 night in May 2023

10/10 Excellent

Jo Kathrina Jimenez

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Went here for our honeymoon and I’m glad we did. They take care of their visitors like family. You’re always greeted with a smile and will help you with any problem (big or small). The food was amazing, always fresh and delicious. Would recommend this place to everyone!
Stayed 4 nights in May 2023
Response from The resort manager on 30 Jun,2023
Dear Jo Kathrina Jimenez,Congratulations on your recent honeymoon, and thank you for choosing our property to celebrate such a special occasion! We are truly honored to have been a part of your memorable experience.It warms our hearts to hear that you felt like family during your stay. Providing exceptional service and ensuring our guests' satisfaction is our top priority, and we are thrilled that our team succeeded in making you feel welcome and well taken care of. We believe that a warm smile and a willingness to assist can make a significant difference in creating a memorable stay.We are delighted to know that you thoroughly enjoyed our culinary offerings. Our dedicated chefs take pride in creating delicious and fresh dishes, and it brings us joy to hear that you found the food amazing. Your recommendation means a lot to us, and we appreciate your kind words.Thank you for sharing your positive experience, and we hope that your honeymoon memories will be cherished for a lifetime. It would be our pleasure to welcome you back for future visits, whether it be for a special occasion or simply a well-deserved getaway.Best wishes,

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and location might not be able to be beat! My wife and I spent 7 days at the Conrad Bora Bora for our honeymoon, and it was perfect.
Stayed 7 nights in May 2023
Response from The resort manager on 30 Jun,2023
Dear Chris,Thank you for choosing the Conrad Bora Bora Nui for your honeymoon and taking the time to share your wonderful experience with us. We are thrilled to hear that your stay was nothing short of perfect.We agree that our hotel's location is truly exceptional. Bora Bora's natural beauty and captivating surroundings provide an idyllic backdrop for a romantic getaway, and we are delighted that you and your wife were able to enjoy the breathtaking scenery.Creating unforgettable memories is our utmost goal, especially for special occasions like honeymoons. We are overjoyed to know that we could contribute to making your stay a memorable one. Our dedicated team works tirelessly to ensure that every aspect of your experience exceeds your expectations, and we are thrilled to hear that we succeeded in doing so.We genuinely appreciate your kind words and recommendation. It means the world to us to receive such positive feedback from our valued guests. Should you decide to visit Bora Bora again or if you have any other travel plans, we would be honored to welcome you back and provide you with another exceptional experience.Congratulations once again on your marriage, and we wish you both a lifetime of love, happiness, and cherished memories.Best regards,

10/10 Excellent

Carrie

Stayed 7 nights in Apr 2023

10/10 Excellent

Pietro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bora Bora fantastic hotel
Amazing hotel in a beautiful spot in Bora Bora. Lots of activities available. Food was so and so, best party was probably breakfast. A bit overpriced at times, but hard not to find it incredible. Great customer service. Unreal landscapes.
Stayed 6 nights in Mar 2023
Response from The resort manager on 30 Jun,2023
Dear Pietro,Thank you for choosing our hotel for your stay in Bora Bora and for sharing your feedback with us. We are thrilled to hear that you had an amazing experience in our beautiful spot.We agree that Bora Bora offers unreal landscapes that are truly breathtaking. The natural beauty of the surroundings is something we take pride in and it brings us joy to know that it made your stay even more incredible. We are glad to hear that you were able to enjoy the various activities available during your time with us, providing you with a well-rounded experience.While we are delighted that you enjoyed our breakfast, we apologize if the food in other areas did not meet your expectations. We appreciate your feedback as it helps us to continuously improve and enhance the dining experience for our guests.Regarding the pricing, we understand that our rates may be higher due to the exclusivity and unique offerings of our property. However, we constantly strive to provide value for money and ensure that our guests receive exceptional service and unforgettable experiences.We are thrilled to know that you were impressed with our customer service. Our team is dedicated to creating memorable stays for our guests, and your kind words are a true testament to their efforts.Thank you once again for your review. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another incredible stay.Best regards,

6/10 Okay

Jun

Travelled with group
Liked: Staff & service
Stayed two nights. It's a good overall experience. However, with the price we paid, we shall not complain anything when we leave, but the reality is not. It says you could take the complimentary shuttle boat service to the main island(51-10 minutes ride). But when I requested it once I checked in, was told the shuttle was all fully booked that day and the day after. If I want to go then I will have to hire a private boat. I am sure I was not the only person got rejected. Think about it. If you tell people that the hotel water is complimentary, and when people want it, you then tell them you run out the water. You will have to pay for the water you drink. Really? Come on, it's a top brand of Hilton, once you say something, it's Gold. Even if you run out the shuttle boats to the main island that day, once the costommer needs it, you should find a way to get more. If that is complimentary but you can not satisfy all of your costumers, then don’t offer it. You should let your costumers disappointed. Period. I understand Hotel wants to keep their customers stay in their property and consume whatever they offer. However people fly thousands miles there also want to see local people and how do they live even just on a little superficial level.
Stayed 2 nights in Mar 2023
Response from The resort manager on 30 Jun,2023
Dear Jun,Thank you for choosing to stay with us and for sharing your feedback. We appreciate hearing about your overall positive experience, but we are sorry to hear that there were certain aspects that fell short of your expectations.We apologize for the inconvenience you experienced with the availability of our complimentary shuttle boat service to the main island. We understand your frustration, and we apologize for any miscommunication or inconvenience caused. Our shuttle service is subject to availability, and while we strive to accommodate all our guests, there may be times when it reaches full capacity. We regret that we were unable to provide you with the service during your stay.We appreciate your feedback regarding the complimentary water. We apologize if there was any confusion or if it was not clearly communicated that the availability of certain amenities may be limited. We will review our communication to ensure that it is clear and consistent.We understand your desire to explore the local culture and interact with the community during your visit. While we aim to provide a comprehensive experience within our property, we also encourage our guests to discover the local surroundings. We apologize if we did not meet your expectations in this regard and for any disappointment caused.Thank you for bringing these matters to our attention. Your feedback is valuable to us as it helps us identify areas where we can improve. We hope that despite these issues, you were able to enjoy your time with us and create some wonderful memories.We appreciate your patronage and hope to have the opportunity to welcome you back in the future to provide you with a more seamless and enjoyable stay.Best regards

10/10 Excellent

Ana, Hollywood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a bungalow with pool , beautiful mornings, very relaxing, no words to explain, until you there and see what amazing things we have in life.
Stayed 4 nights in Mar 2023
Response from The resort manager on 30 Jun,2023
Dear Ana,Thank you for choosing our hotel for your recent stay and for taking the time to share your wonderful review. We are delighted to hear that you had a memorable and relaxing experience in our bungalow with a pool.We couldn't agree more that the mornings in our tranquil setting are truly something special. The breathtaking surroundings and the serenity of our property provide the perfect backdrop for relaxation and rejuvenation. It brings us joy to know that you found it to be an amazing experience and that you were able to appreciate the incredible wonders of life.We strive to create a peaceful and rejuvenating environment for our guests, and we are thrilled to hear that we were able to provide you with a memorable and enjoyable stay.Thank you again for your kind words, and we look forward to welcoming you back for another exceptional experience in the future.Warm regards,

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property being on its own private island is incredibly beautiful! The views, amenities, and staff were absolutely fantastic! They anticipated and surpassed our every need! Definitely will be returning!
Stayed 10 nights in Feb 2023
Response from The resort manager on 30 Jun,2023
Dear Lisa,Thank you for choosing our hotel and for sharing your fantastic review. We're thrilled to hear that you had an incredible experience during your stay on our private island.We take great pride in providing our guests with breathtaking views, top-notch amenities, and exceptional service. It's delightful to know that our staff went above and beyond to anticipate and exceed your needs. We strive to create memorable and enjoyable experiences for our guests, and it's always a pleasure to receive such positive feedback.We appreciate your kind words and are delighted to hear that you plan on returning. We look forward to welcoming you back and creating another unforgettable stay for you in the future.Warm regards,

10/10 Excellent

Dominic

10/10 Excellent

Antoinette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place?
Stayed 1 night in Jan 2023

8/10 Good

Fritz

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Kevin, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

S., Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
....PROs.... SERVICES Lotion provided,towels Bike system Boat shuttle to town free necklace/shells at arrival/deptr ...music at leaving STAFF - all very nice Teva - Chinese rest Viahua - Guest Srvs, meal plans, hairbrush, champagne bday YaYa - cart/spa Henry/Auelie - splinter help JeanMarie - Bistro, ring, crown Pierre-host/Antwon-concierge (Rm flex, privacy, pool) Tini/Neily - breakfast Cart stop/slow when walking, "YoRonna", rides Golden hour (but limited seating) pool music nice Poly dance/BBQ Fri Poly gourmet quality food, mgt Ukalayli music/concerts ROOM Sheer curtains privacy 117<,109 Bluetooth music rm layout, lg shower CONS Bar hrs at Bistro & UpaUpa Wood planks, toe splinter Rocks small/sharp on feet at water entrance Logistics Time Gaps/courses at Romantic dinner Dinner reservations are not really needed? Says RSVP full, but not Guest services waiting line, need 2 staff (as needed) Pickup for massage was 20 min deferred my hat blew into the water, staff stopped but no raft/boat Spilled delivered breakfast, but deferred and $0 (Tini & Neelie Room Hairbrush stolen then returned Granite table stains couldn't remove Large slider doors were heavy Premium/serv fee added for dinner plan for Romantic dinner promised Spa recommendations were never sent airport pickup/dropoff fee $150 How to use Bluetooth, light switches, and tipping not clear
Stayed 11 nights in Sep 2022
Response from The resort manager on 30 Jun,2023
Dear S.,Thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your thorough review and would like to address the points you mentioned.We're glad to hear that you enjoyed the services provided, including the complimentary amenities like lotion and towels, bike system, and boat shuttle to town. It's also wonderful to know that our staff members, such as Teva, Viahua, YaYa, Henry, Aurelie, Jean-Noel, Pierre, Antoine, Tini, and Neily, made a positive impression on you with their exceptional service. We'll be sure to pass along your kind words to them.Regarding the room, we're pleased that you liked the sheer curtains for privacy and the layout with a large shower. However, we apologize for the inconvenience caused by the stolen hairbrush and the challenges with stains on the granite table. We appreciate your understanding and patience in these situations.We apologize for any confusion or inconsistencies you experienced with bar hours, wood planks, rocks at the water entrance, time gaps at the romantic dinner, dinner reservations, guest services waiting line, pickup for the massage, spilled breakfast, and the deferred explanation of certain charges. We strive to provide clear instructions and information to our guests, and we apologize if we fell short in this regard. Your feedback will be shared with the relevant teams to improve our services and communication.We regret that the promised spa recommendations were not sent and that the usage instructions for Bluetooth, light switches, and tipping were not clear. We will review our communication processes to ensure that all necessary information is provided to our guests in a clear and concise manner.Thank you for bringing these matters to our attention. We value your feedback as it helps us identify areas for improvement and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.Warm regards,

10/10 Excellent

dina

Stayed 5 nights in Sep 2022

10/10 Excellent

Yifang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly amazing experience.
Stayed 2 nights in Aug 2022
Response from The resort manager on 30 Jun,2023
Dear guest,Thank you for your kind review! We are delighted to hear that you had a truly amazing experience with us. Your satisfaction is our top priority, and we are thrilled that we were able to provide you with a memorable stay. We look forward to welcoming you back for another wonderful experience in the future.Best regards,

6/10 Okay

Parthvi

Travelled with partner
Liked: Property conditions & facilities
Conrad is a beautiful property no doubt. It is newly renovated, but it is unlike any other property. The food is terrible you’re paying over $40 for a margarita pizza where you can’t even taste sauce and $12 for water bottle. Drinks are sooo bad. Expensive and not cocktails. Just basic drinks where you barely taste alcohol. Before Conrad we started at le Bora Bora which is a 4-star, but the people working there were very friendly and the property was smaller yet we felt truly welcomed there. After that we went to Conrad and had higher expectations due to it being 5-star. However I would not return. Few things we weren’t able to check in early, which is fine but we weren’t even able to check in on time. We came from another peppery around 11:30 am and check in is at 3 pm. We checked in at 3:30. No upgrades or small requests were fulfilled either. Wasted half a day. I usually never check my bill since on property you just pay with room number. I was charged someone else’s bill at a restaurant I ate. $200 more dollars. Good thing I looked. When I told the reception about it they looked into it and took it off. No apologizes no sorry’s nothing. We were there for our honeymoon and was very disappointed. Everyone working there were very uptight you can sense they’re trying too hard to please you but not genuine. We understood that as we stayed at another property and felt a completely diff vibe. The views are ok. When paying $$$$ you might as well pick a diff property.
Stayed 2 nights in Aug 2022
Response from The resort manager on 30 Jun,2023
Dear Parthvi,Thank you for sharing your feedback with us. We appreciate your kind words about our beautiful property. However, we are disappointed to hear that your experience with the food and drinks did not meet your expectations. We strive to provide a memorable culinary experience for our guests, and we apologize if we fell short in this regard. Your comments will be shared with our culinary team for further improvement.We are sorry to hear about the issues you encountered during check-in and the billing error at the restaurant. Your feedback is important to us, and we assure you that we will address these issues with our team to prevent similar occurrences in the future.We regret that you felt our staff was not genuine in their efforts to please you. Providing warm and authentic hospitality is at the core of our service, and we apologize if we did not meet your expectations in this aspect. Your comments will be shared with our team to ensure we continue to enhance our guest interactions.We apologize for any disappointment you experienced during your honeymoon stay. We appreciate your feedback as it helps us improve and provide a better experience for our guests. If there is anything else you would like to discuss or any further assistance we can provide, please feel free to reach out to us directly.Best regards,

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the arrival to the departure, the staff was attentive, helpful, and kind. Our overwater villa with pool was spectacular! The dining options were good and we loved the Upa Upa Lounge for sushi and entertainment. We had dinner at Banyan which was the only disappointment, not the service but the slow kitchen and very very lengthy meal, 3 hours and it took over 45 minutes to receive our drinks and place our order. The food was good but several tables walked out due to the length of time it took to get the food out. We would highly recommend this property! It made our 10 year wedding anniversary an extra special trip!
Stayed 6 nights in Aug 2022
Response from The resort manager on 30 Jun,2023
Dear Meghan,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a memorable stay at our property and that our staff provided attentive, helpful, and kind service throughout your visit. We are thrilled that you enjoyed your overwater villa with a pool and found it to be spectacular.We are pleased to hear that you enjoyed the dining options at our resort, particularly the Upa Upa Lounge for sushi and entertainment. However, we apologize for the disappointment you encountered during your dinner at Banyan. We understand the frustration caused by the slow kitchen and the lengthy meal duration. Your feedback is valuable to us, and we will address this with our culinary team to ensure prompt and efficient service in the future.We are honored to have been part of your 10-year wedding anniversary celebration, and we are glad that we could contribute to making it an extra special trip for you. Your recommendation means a lot to us, and we hope to welcome you back for more memorable experiences in the future.Once again, thank you for choosing our property, and please do not hesitate to reach out to us if there is anything else we can assist you with. Congratulations on your anniversary!Best regards,

6/10 Okay

Aaron

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

aarti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything!! Was an amazing experience. Hope to be back soon
Stayed 1 night in Jul 2022
Response from Gregory, Resort Manager on 30 Jul,2022
Dear Aarti, We are happy that you enjoyed your stay with us and we are looking forward to welcome you back the soonest. Best regards,

10/10 Excellent

Matthew D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were spoiled, great drinks, food and people! Layout of restore itself was perfect
Stayed 6 nights in Jul 2022
Response from Gregory, Resort Manager on 30 Jul,2022
Dear Matthew D, It was a pleasure to have you on the island for your vacation. We are thrilled you enjoyed the company of our team and the food and beverage offerings. We are looking forward to welcome you back at Conrad Bora Bora Nui.

10/10 Excellent

David E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing landscaping and property. Unforgettable....
Stayed 5 nights in Jun 2022
Response from Gregory, Resort Manager on 30 Jul,2022
Dear David, Thank you for choosing to stay at Conrad Bora Bora Nui and taking time to review our property. We are happy you had a wonderful stay and enjoyed our gardens and property. We look forward to welcome you back to our resort.

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely fantastic at this resort. Our over water villa facing the mountain was gorgeous and very clean. The service and the staff were wonderful and friendly. The snorkeling was outrageous. We travel a lot and said we would not repeat a destination or place but may make an exception for this experience.
Stayed 7 nights in Mar 2022

10/10 Excellent

Noreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stellar property. Friendly staff.
Stayed 7 nights in Mar 2022

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

RAYMOND, Seattle

Stayed 7 nights in Nov 2021