Dear Nancy,Thank you for this pleasant comment!All rooms are meticulously decorated, each with a personal touch, yet all the charming ambiance of the 18th century is conserved .Villa Victor Louis is located in the heart of Bordeaux, making it incredibly convenient to explore the city, just a 10-minute walk away of the Opera House. Our team is indeed well known for its investment and the care given to our guests. We are always happy to help for all questions regarding the city of Bordeaux.Best regards

Dear Hoju,We are sorry to read that your stay at our establishment did not meet your expectations. We strive every day to listen to and accommodate our guests so they can enjoy the tranquility, comfort, and serenity of Villa Victor Louis.During long stays bed sheets are replaced every 3 to 4 days unless asked, to limit our ecological impact ( all information are available at reception or directly in our directory).Regarding breakfast, our buffet selection has a wide variety of choice, we offer a range of sweet and savory options including cereals, bread, pastries, dairy products, cheese and meat, and seasonal fruits locally provided and organic for a majority.Indeed if you looking for an american style breakfast you will be disappointed. Located in France and as french lovers we are eager to respect our values and customs with a hint of creativity nerveless. For future visits, please don't hesitate to communicate any concerns to our staff immediately, so that we can address them promptly like show you how to switch the light on and off.Best regards,

Dear Andrew,Thank you for sharing your feedback regarding your recent stay. We are sorry to read that your stay at our establishment did not meet your expectations. We strive every day to listen to and accommodate our guests so they can enjoy the tranquility, comfort, and serenity of Villa Victor Louis.Nevertheless we would like to come back to you regarding your words:-No shower : It is hard to imagine that we have rooms without shower or bathtub. Indeed in the room you have selected, Superior, there is no shower but a bathtub !As you can read on Expedia but you have to read.-No parking: as you can read on Expedia no parking on site is mentioned we indeed have partnership with a nearby parking 7min walk.-VIP do not included systematically Very Impolite People, witch try by all means to have "goodies" by lying and trying to manipulated reception I have heard all your words and despair to rectify what you feel just.As he worst manager , I declare you my number 1 worst liar and guest.Sincerely yours,

Dear Amin, We are sorry to read that your stay at our establishment did not meet your expectations. We strive every day to listen to and accommodate our guests so they can enjoy the tranquility, comfort, and serenity of Villa Victor Louis.We hope is wasn't all your trash and food we found on floor of your room that inconvenances you.Kind regards,

Dear Chin,We are sorry to read that your stay at our establishment did not meet your expectations. We strive every day to listen to and accommodate our guests so they can enjoy the tranquility, comfort, and serenity of Villa Victor Louis.It is surprising that the WI-FI logins was not sufficient, if you had approached our reception, we would have been more than happy to assist you in connecting to the Wi-Fi network..Regarding your room booking, you had booked a classic room through Expedia, where you can find detailed information about the room, including its size, in this case, it was 20m². Next time, please don't hesitate to communicate any issues to our staff immediately, and they will do their utmost to address them, and to select a larger room, as a superior or Suite to enjoy a spacious room.Best regards,

Dear Rachel K ,Thank you for taking the time to leave us this nice note.We are delighted to see that you enjoyed your stay at the Villa Victor Louis and that you appreciated its period style.I will take care to share your positive comment with the staff.We look forward to welcoming you next time you are in Bordeaux.Kind regards,

Dear Gisele, We thank you for taking the time to share your experience at Villa Victor Louis, and for your amazing feedback ! We are happy to see that your stay with us met your expectations ! We hope to have the opportunity to welcome you again ! Best regards,

Dear Matt, We thank you for taking the time to share your experience at the Villa Victor Louis. The good mark is much appreciated ! Quality of service is a priority for our team. Your kind words will be passed on to everyone (and especially Lorenzo :D) ! We are glad to see that you liked the decors and atmosphere of our villa. Hoping we will have an opportunity to welcome you again ! Best regards,

Dear Lay Wee Amy, Thank you very much for your feedback. The reviews we receive are essential to us, as they help us to improve, and therefore to give our guests the best possible experience ! We are delighted to see that your stay with us was "all good" (and maybe did not deserve a 4/10... ?) ! The VIP access grants the guest with a right to be upgraded. However, this upgrade is subject to availability and was not possible on that particular day. We hope to see you again for your next stay in Bordeaux ! Kind regards,

Dear Katherine, What a beautiful review, thank you! It is rewarding to hear that the small details we worked so hard to create brings' a wonderful experience for our guests in our "little piece of paradise". Most of our host love our garden as it is a "great retreat" where you can enjoy the sun and breathe some fresh air. It's wonderful to read such positive feedback and your words will definitely be shared with the team. I do hope that we will be welcoming you back you and your dog Ella for another exciting visit at Villa Victor Louis. Kind regards, Hélène & Villa Victor Louis Team'

Dear Anonymous, We are thrilled that you have enjoyed your stay in our home. Our team are on hand to ensure all our guests are well looked after. We hope to have the pleasure to welcome you back soon. Kind regards, Hélène & Villa Victor Louis Team'

Dear Maya, Thank you for your kind comment regarding your stay. We were delighted to welcome you in our home and are hoping to welcome you back soon ! We work everyday to give you the must unique & personalised experience. Kind regards,

Thank you Jonas for your lovely comment. Hoping to see you again, Kind regards

Dear Monte, We are happy to hear about your wonderful stay in our establishment, it was a pleasure to welcome you. Hoping to welcome you again soon, with some new recommendations of the city ! Best regards,

Dear Anonymous, I am thrilled that you enjoyed your stay with us. We look forward to your next visit. Kind regards, Hélène & Villa Victor Louis Team'

Dear Anonymous, We are sincerely sorry that your stay was not good enough for you. We would have hoped to have the opportunity to discuss about this and to see where to improve our service, but you didn't made any comment about it. We hope to have the occasion to change your mind when you will come back to Bordeaux. Kind regards, Hélène & Villa Victor Louis Team'

Dear Douglas, I am thrilled to see that you had such an enjoyable time with us. We hope it doesn't get too long to welcome you back for another visit. Kind Regards Hélène & Villa Victor Louis Team'

Dear Anonymous, Thank you for taking the time to write us a comment. It mean a lot to us. We look forward to your next visit. Kind regards, Hélène & Villa Victor Louis Team'

Dear Anonymous, Thank you for taking the time to share your experience at Villa Victor Louis. Next time, let us know your preferences , we will be happy to recommend you our the best room following you wishes. Kind regards

Dear Jason, We thank you for your kind words about our service and the establishment. It is a priority for us to make you feel at home and comfortable. Hoping to see you back soon in your new Bordeaux home.

Thank you for taking the time to share your experience at Villa Victor Louis. It is possible to park your car in the street around the villa or enjoy preferential rates in a private parking located at a couple minutes of walk from us. Our team is happy to hear that you have enjoyed the service and our secret garden. Kind regards,

Dear Michele, We thank you for qualifying our establishment as "exceptional". Our situation allows us to enjoy the quietness of the neighbourhood but also the little walk to the city center. Hoping to see you soon,

Dear John, Thank you for taking the time to write us a comment. We look forward to your next visit. Kind regards, Hélène & Villa Victor Louis Team'

Dear Amisha, We are disappointed to read that you did not have the experience you had anticipated at Villa Victor Louis. Your feedback is valued and taken in account. Concerning our breakfast, we focus on quality and choose mainly organic and local products such as : Hot drinks, fresh juice - Pastries, breads, butter, selection of jams, honey - Yoghurt, cereals & muesli, fruits - Cold meats, cheese, eggs. We respect an ecological charte, toiletries are changed on demand during your stay and we are always happy to answer all your questions. Best regards,

Dear Julia, Thank you for your kind words. We are happy to know you have enjoyed your stay at Villa Victor Louis. Best regards,

Dear Anonymous, I am thrilled to see that you had such an enjoyable time with us. We look forward to your next visit. Kind regards, Hélène & Villa Victor Louis Team'

Dear Anonymous, Thank you for this nice review after your stay in our Villa. We look forward to your next stays in the near future. Kind regards, Hélène & Villa Victor Louis Team'

Dear Anonymous We are happy to see that you have enjoyed the atmosphere of Villa Victor Louis. It was a pleasure to welcome you in our home. The location of Villa Victor Louis is ideal for mixing the discovery of Bordeaux enjoying city life and visiting the vineyards. Hoping we will have an opportunity to welcome you again ! Best regards,

Dear Anonymous, Thank you for taking the time to share your feelings about your stay at Villa Victor Louis. We do hope to welcome you in the future. Kind regards, Hélène & Villa Victor Louis Team'

Dear Mark, Thank you for taking the time to write us a comment. We are glad that you had a great time at Villa Victor Louis. We hope to have the pleasure to welcome you back really soon. Kind regards, Hélène & Villa Victor Louis

We thank you for taking the time to share your experience with such kind words. It was a pleasure to welcome you ! We are happy to see that you have enjoyed the atmosphere of Villa Victor Louis, its 18th century design makes the place unique, full of charm and character. Like you said it, our establishment is about 15min walk to the Opéra. We hope to see you again soon ! Best regards, Hélène & Villa Victor Louis' team.

Dear Anonymous, Thank you very much for taking the time to share this lovely review following your recent visit with us. Our team are on hand to ensure all our guests are well looked after. I do hope that we will have the pleasure in welcoming you back very soon for another special occasion. Kind regards, Hélène & Villa Victor Louis Team'

Dear Michael, We are delighted to read about your stay and note you enjoyed your stay with us. Our breakfast is a real moment of relaxation, we only select quality products from local and organic producers. No worries about the street in the night ! We are lucky to be in a very quiet area - in fact a lot of families live around us. Hoping we will welcome you again soon, maybe during another season to enjoy our winter garden ! Kind regards,

Thank you for taking the time to share your experience in our establishment. We regret that your stay did not met all your expectations. Our team always try to arrange our guests when they are arriving by train or landing by plane but we need to be warn earlier - in fact reservations are mandatory. It is surprising for us to read your comment because we usually get complimented about the service and the staff. Best regards,

Dear Anonymous, I am thrilled that you enjoyed your stay with us. We look forward to your next stays in the near future. Kind regards, Hélène & Villa Victor Louis Team'

Dear Tamir, Thank you for taking the time your experience at Villa Victor Louis. We are pleased to hear about your great two nights stay. Next time don't hesitate to go on the website to find our best deals. Kind regards,

Dear Anonymous, Many thanks for taking the time to share your feedback following your stay with us at Villa Victor Louis. I do hope that we will be welcoming you back for another exciting visit at Villa Victor Louis. Kind regards, Hélène & Villa Victor Louis Team'

Dear Navalee We regret that your stay did not met all your expectations. Our location is not far from the city center, only a 15 minutes walk. We can also organise transportation at the reception. At night, we only leave the lounge room/winter garden open where you can enjoy reading and a cup of tea or herbal tea. We are sorry that you misread the informations on our partners website during your booking on the fact that we do not have any lift. Best regards, Hélène & Villa Victor Louis' team