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Reviews of Home2 Suites by Hilton Boston South Bay

3 out of 5
Home2 Suites by Hilton Boston South Bay
15 JAN KARSKI WAY, Boston, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 291 out of 489 reviews" "
Rating 8 - Good. 121 out of 489 reviews" "
Rating 6 - Okay. 41 out of 489 reviews" "
Rating 4 - Poor. 17 out of 489 reviews" "
Rating 2 - Terrible. 19 out of 489 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Aziz karim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Apr 2024

8/10 Good

Frederick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from David on 29 Apr,2024
Thank you for staying with us

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a safe area with lots of shopping nearby and the Olive Garden right there. It was within walking distance to train station.
Stayed 2 nights in Apr 2024
Response from David on 24 Apr,2024
Thank you for staying with us Sue

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from David on 22 Apr,2024
Thank you Clay

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the bathroom door not locking. Amazing stay
Stayed 1 night in Apr 2024
Response from David on 18 Apr,2024
Thank you Alexander We will check that door ASAP

8/10 Good

Lexius

Stayed 1 night in Mar 2024
Response from David on 29 Apr,2024
Thank you for staying with us

10/10 Excellent

Namrta, Rochester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good maintained property. Parking was comparatively easier than in most big cities.
Stayed 3 nights in Apr 2024
Response from David on 8 Apr,2024
Thank you for staying with us

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2024
Response from David on 8 Apr,2024
Thank you Juan

10/10 Excellent

Jey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David on 8 Apr,2024
Thank you Jey

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice amenities
Stayed 1 night in Mar 2024
Response from David on 4 Apr,2024
Thank you for staying with us Stephen

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, great room, pleasant staff.
Stayed 1 night in Mar 2024
Response from David on 1 Apr,2024
Thank you Lauren

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is our go to when we visit family in the Boston area. Very clean, great staff, breakfast has many choices. Just an overall great place to stay.
Stayed 1 night in Mar 2024
Response from David on 1 Apr,2024
Thank you Sharon

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from David on 1 Apr,2024
Thank you Cristina

10/10 Excellent

Shandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, had good breakfast choices and it was close to several stores and restaurants!
Stayed 4 nights in Mar 2024
Response from David on 1 Apr,2024
Thank you Shandra

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A vehicle was not required to shop and eat
Stayed 2 nights in Mar 2024
Response from David on 1 Apr,2024
Thank you Pamela

6/10 Okay

Marielle

Travelled with group
The 1st night was fine but the day after their shower and faucets did not have warm/hot water. We called the front desk twice but nobody came up and check what’s going on with their water heater.
Stayed 2 nights in Feb 2024
Response from David on 1 Apr,2024
Thank you for staying with us Marielle. I am sorry you had a poor experience when we lost our hot water heaters. Our guests are very important to us and we worked as quickly as we could to rectify the situation.

6/10 Okay

Kevin

Travelled with family and small children
Needs to be housecleaning everyday.
Stayed 2 nights in Feb 2024
Response from David on 1 Apr,2024
Thank you for your input Kevin - we will pass this along to our team.

6/10 Okay

Ping

Stayed 5 nights in Feb 2024
Response from David on 1 Apr,2024
Thank you for staying with us Ping

2/10 Terrible

Abigail

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Roy on 12 Feb,2024
I am sorry that you were unable to stay due to being under the age for check in. It is noted on the policy section that in order to check in you must be at least 21 years of age or older.

10/10 Excellent

Celina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean place.
Stayed 1 night in Feb 2024
Response from Roy on 12 Feb,2024
Thank you for staying with us.

10/10 Excellent

Lakeitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David on 12 Feb,2024
Thank you for staying with us

6/10 Okay

Joseph Mardochée

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Ariel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024

6/10 Okay

Peng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked via Expedia and received multiple emails from hotel to welcome us, but front desk could not find our booking at check-in. Luckily, we got our room after called Expedia. Front desk staff super nice and professional, who went above and beyond to make things easy. Room is clean and big, with kitchen. Hot breakfast and all-day coffee/tea are great. Hotel is not in a premium location, big group of guests partying pass mid-night with loud music.
Stayed 2 nights in Jan 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What more could you not ask for
Place is a dump with people milling around the hotel and the hotel has the worst lobby and the business center is no business center
Stayed 3 nights in Jan 2024

10/10 Excellent

Amandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Krista

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

appollonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay until the last two nights some guests were loud and smoking had us up the whole night…
Stayed 9 nights in Dec 2023

10/10 Excellent

Lillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 3 nights in Dec 2023

10/10 Excellent

Jose guadalupe, Westhampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nouepeyio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Nabil

Stayed 2 nights in Dec 2023

10/10 Excellent

Siddhesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Basso

Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Robert, Audubon

Stayed 3 nights in Dec 2023

2/10 Terrible

Dajia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a single bed and got double beds I was not satisfied at all by that
Stayed 1 night in Dec 2023
Response from Hotel Management on 10 Dec,2023
Thank you for staying with us

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023

8/10 Good

Curtiss

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Close to food and shopping
Stayed 3 nights in Sep 2023
Response from David on 1 Dec,2023
Thank you Sandra

10/10 Excellent

Sheila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in an ideal area with lots of eateries and shopping. The staff was very friendly and helpful.
Stayed 1 night in Nov 2023
Response from David on 30 Nov,2023
Thank you Sheila

8/10 Good

Francois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family and kids. Staff super helpful. Breakfast is unfortunately not very elaborated, and all tableware is disposable.
Stayed 4 nights in Nov 2023
Response from David on 30 Nov,2023
Thank you Francois

10/10 Excellent

Janet

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was very clean
Stayed 3 nights in Nov 2023
Response from David on 30 Nov,2023
Thank you Janet

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from David on 30 Nov,2023
Thank you David

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience!
The agent at the front desk was accommodating and courteous.
Stayed 2 nights in Oct 2023
Response from David on 30 Nov,2023
Thank you Thank you

10/10 Excellent

Tatiana

Stayed 1 night in Nov 2023

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Hot breakfast was very good with waffles, eggs, bagels, sausages, yogurt, juices, milk. Bed was very comfortable. Room looked well-kept and was clean. Some guests were being a little noisy at 2:00 am but overall great stay! Front office also let me check out a little late. Thank you!
Stayed 1 night in Nov 2023
Response from David on 30 Nov,2023
Thank you Jenny

8/10 Good

Jacqueline Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from David on 30 Nov,2023
Thank you Jacqueline