Reception

Reviews of Hyatt Place Boston/Braintree

3.5 out of 5
Hyatt Place Boston/Braintree
50 Forbes Road, Braintree, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1248 out of 2002 reviews" "
Rating 8 - Good. 444 out of 2002 reviews" "
Rating 6 - Okay. 154 out of 2002 reviews" "
Rating 4 - Poor. 72 out of 2002 reviews" "
Rating 2 - Terrible. 84 out of 2002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Norah

Liked: Cleanliness, staff & service, property conditions & facilities
All Good very convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated how clean my room was and well stocked. The front desk staff made everything look easy and they were very helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Betuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exelent Customer service.
Stayed 1 night in Apr 2024

8/10 Good

Rosederline

Stayed 2 nights in Apr 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice to stay here. Good dining and shopping options. Get us into the city quickly.
Stayed 1 night in Jan 2024

8/10 Good

Joe

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean. Convenient. Free parking. Nice staff. Good free breakfast. Free coffee and tea 24/7. Pool was big and nice BUT no heat during the time we stayed ! We picked this place because they had indoor pool. We felt cheated.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and welcoming and they were very helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Chinyere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the most amazing and pleasant staff!
Stayed 2 nights in Apr 2024

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like there’s a mall just in front a lot of restaurants around the personal so kind too clean and safety place.
Stayed 3 nights in Apr 2024
Response from Property Management on 24 Apr,2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 24 Apr,2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Tom

Travelled with partner
Good location for us Easter weekend. Legal Seafood next door. Close to our Easter brunch location. Good price point.
Stayed 1 night in Mar 2024
Response from Property Management on 22 Apr,2024
Thank you for taking the time to review our hotel. We truly appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Management on 22 Apr,2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

8/10 Good

Briana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice stay. Will ONLY stay here from now on when traveling to Boston, only complaint is ice machines weren’t working and in my case I had to ask multiple times for someone to tidy the room (as in they didn’t do it without me asking) but I won’t blame them for it because they did it right away when requested. Very nice stay. Beautiful area.
Stayed 3 nights in Apr 2024
Response from Property Management on 22 Apr,2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Bibin, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that they give out free water bottles with no complaints. It was a great experience and we will be back.
Stayed 3 nights in Apr 2024
Response from Property Management on 22 Apr,2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Janiry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 3 nights in Mar 2024
Response from Property Management on 22 Apr,2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Breakfast was good.
Stayed 2 nights in Apr 2024
Response from Property Management on 22 Apr,2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Ny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy and convenient
Stayed 1 night in Feb 2024
Response from Property Management on 22 Apr,2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Property Management on 22 Apr,2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Hotels was good and cleaning staff was excellent
Stayed 5 nights in Apr 2024
Response from Property Management on 22 Apr,2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

David

Business traveller
Liked: Property conditions & facilities
Good stay.
Stayed 3 nights in Apr 2024
Response from Property Management on 22 Apr,2024
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Near a lot of shopping, restaurants and the train station.
Stayed 2 nights in Apr 2024
Response from Property Management on 22 Apr,2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

6/10 Okay

Fabiola

Travelled with partner
Nice location for property, rooms need to be upgraded (outdated) including television options. Not. able to stream apps on television. Complimentary breakfast was nice, more options would be appreciated. Overall good experience.
Stayed 1 night in Apr 2024
Response from Property Management on 22 Apr,2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Property Management on 22 Apr,2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night at the hotel
Stayed 1 night in Apr 2024
Response from Property Management on 22 Apr,2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Oraz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Very clean and nice rooms!
Stayed 3 nights in Feb 2024
Response from Property Management on 22 Apr,2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness
Good
Stayed 1 night in Mar 2024
Response from Property Management on 22 Apr,2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, breakfast was delicious, convenient parking, food options within walking distance. Clean property and very friendly staff. We had a wonderful stay!
Stayed 2 nights in Apr 2024
Response from Property Management on 22 Apr,2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Vladimir

Stayed 1 night in Apr 2024
Response from Property Management on 24 Apr,2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jennie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Close to everything. Breakfast was delicious! Looking forward to staying here again!
Stayed 1 night in Apr 2024
Response from Property Management on 22 Apr,2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

John, Nantucket

Business traveller
Convenient location, food options and shopping options
Stayed 1 night in Apr 2024
Response from Property Management on 3 Apr,2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 4 nights in Mar 2024
Response from Property Management on 3 Apr,2024
Thank you for taking the time to review our hotel. We truly appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved location Loved breakfast and the staff at breakfast Loved pool Comfortable bed Reception staff were very friendly and helpful
Stayed 2 nights in Mar 2024
Response from Property Management on 3 Apr,2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

8/10 Good

estevao

Stayed 1 night in Mar 2024
Response from Property Management on 22 Apr,2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

2/10 Terrible

Javier

Stayed 2 nights in Mar 2024
Response from Property Management on 22 Apr,2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

4/10 Poor

Gabriella

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The bathroom in the room was extremely small, the bathtub was clogged, we requested the hotel to fix it. The hotel promised they will move us twice, they never did it. I wouldn’t stay in this hotel again.
Stayed 3 nights in Mar 2024
Response from Property Management on 3 Apr,2024
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. We never like hearing that our guests won’t be back, and hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 Excellent

Brian, Fort Myers

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel near Logan express Braintree. Clean comfortable
Stayed 1 night in Mar 2024
Response from Property Management on 3 Apr,2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Somsouk

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk is very friendly and helpful
Stayed 1 night in Mar 2024
Response from Property Management on 3 Apr,2024
Thank you for your excellent review! We're so glad to hear that you thoroughly enjoyed your stay with us and cannot wait to share your kind comments with the team. We excitedly await your next visit!

10/10 Excellent

Stephany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, great service and quiet
Response from Property Management on 3 Apr,2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024
Response from Property Management on 3 Apr,2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Hyatt Braintree is well positioned with lots of dining options and convenient shopping. The hotel feels new and the reception staff are very helpful. It’s certainly not a romantic getaway hotel as it’s very noisy and it’s surprising how thin the walls are - which is quite unfortunate. The breakfast options also need to be reviewed rather than scrambled eggs and potatoes every single morning, perhaps include waffle maker or mini omelettes and sausages like Hampton Inn does.
Stayed 11 nights in Mar 2024
Response from Property Management on 3 Apr,2024
Thank you for taking the time to review our hotel, Natalie! We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to welcome you back to our property in the future!

10/10 Excellent

Angel

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Property Management on 3 Apr,2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Art

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here for business and always have a great experience. Friendly staff, clean rooms and public areas and a fantastic breakfast. The only thing I wish was different is that breakfast started at 6:00am rather than 6:30am.
Stayed 1 night in Mar 2024
Response from Property Management on 3 Apr,2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Property Management on 3 Apr,2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Marie, silver spring

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Mar 2024
Response from Property Management on 3 Apr,2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Rommel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look no further if you want a nice clean friendly place !! We loved the location . Close to all parts of Boston
Stayed 2 nights in Mar 2024
Response from Property Management on 25 Mar,2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Carlos

Stayed 1 night in Mar 2024
Response from Property Management on 22 Apr,2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Adriana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! I highly recommend!
Stayed 1 night in Mar 2024
Response from Property Management on 25 Mar,2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

8/10 Good

Nasiri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed staying here. Didn't enjoy the party in the room above ours. So loud we finally had to call at 1030pm
Stayed 3 nights in Mar 2024
Response from Property Management on 3 Apr,2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Kurt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 3 nights in Mar 2024
Response from Property Management on 25 Mar,2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It’s always clean and quite plus the breakfast included is always good as well!
Stayed 1 night in Mar 2024
Response from Property Management on 25 Mar,2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!