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"Nice hotel, friendly staff"

"Convenient location for catching a flight, especially being connected to Heathrow Terminal 2/3. That part was definitely a plus. However, our dining experience at the hotel restaurant was disappointing. We asked the front desk about nearby lunch options and were told most places were after security, so we ended up eating at the hotel restaurant on the first floor. Prices were quite high, which would have been okay if the service matched. Unfortunately, our food took forever while tables that arrived after us were already being served. Our waiter never checked on the order status, and after waiting about 40 minutes, we finally asked—only to find out the kitchen had accidentally lost our ticket. The server told us the food would be out in “3 minutes,” but it still took around 15 more. What frustrated us most wasn’t even the mistake—it happens—but the lack of honesty and communication. Had we known earlier, we could have left and avoided stress since we had tickets booked for Windsor Castle. Great for airport convenience, but restaurant service really needs improvement."

"Everything was excellent If I had to be hyper critical the room was very warm and the air conditioning didn’t help a lot"

"I was near a fire door, that was opening and closing during the night that was very loud. Like metal scraping against metal. Also during the night there was an awful howling/squealing sound coming from the bathroom. Was the shower piping. Had to close bathroom door to muffle, went on for about 20 minutes."

"The pillows are a bit too firm and the duvet was too warm. Offering a sheet and blanket option would help"

"Very close to Terminal 3. Clean, efficient and comfortable."

"Staffs are helpful and friendly. I am very happy with the condition for the price they changed. The only disappointment was not related to the hotel but the shuttle bus. The bus driver told us he would not stop to this hotel and dropped us off in the middle of Bath road that made us walked for 20 mins to the hotel although we paid the full price of the shuttle service. We found the shuttle bus service sign right at the door entrance when we arrived at the hotel. Hope the hotel can relay this message to the shuttle bus service. Thanks. "

"Breakfast was excellent it carered for everyone. It was buffet with hot to"

"Excellent for one night after getting out of airport late but make sure you eat bc food is done by 9 pm"