Outdoor pool, pool loungers
Check availability

Reviews of Hatton Vale Motel

3.5 out of 5
Hatton Vale Motel
1 Shaw Road, Hatton Vale, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 47 out of 113 reviews" "
Rating 8 - Good. 48 out of 113 reviews" "
Rating 6 - Okay. 14 out of 113 reviews" "
Rating 4 - Poor. 1 out of 113 reviews" "
Rating 2 - Terrible. 3 out of 113 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Motel room was roomy and tidy. Excellent bedding and aircon. Thank you.
Stayed 1 night in Nov 2023

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made to feel very welcome over the phone and on arrival and departure. Friendly, clean, quiet
Stayed 1 night in Oct 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice place for great price. Amazing customer service, lady from the reception desk was so lovely to talk to and verry helpfull.
Stayed 1 night in Oct 2023

8/10 Good

KJ

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff member at desk was super friendly and helpful. Room was clean and well stocked. Wifi connection was unreliable making it difficult for the kids to enjoy a movie without interruptions. Shower was a good size and pressure. Beds were comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Has changed ownership just recently. Owners were friendly and helpful. Maybe down the track could have a play ara for little ones
Stayed 2 nights in Jul 2023
Response from Avni & Baljit on 18 Jul,2023
Thanks for feedback. We will definitely work on it in coming days. Thanks

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff are very very friendly 👌 thank you..
Stayed 1 night in Jul 2023
Response from Avni & Baljit on 18 Jul,2023
Thanks for stay with us.

10/10 Excellent

Tricia

Stayed 2 nights in Jul 2023
Response from Avni & Baljit on 16 Jul,2023
thanks for your stay with us.

10/10 Excellent

Eddie

Liked: Staff & service
I did not stay as I was sick, I rand the motel and they were very good about it, the nice lady said she would wave my accomodation fee. She also said I would have to contact LAST MINUTE to get them to cancel the booking….
Stayed 1 night in Jun 2023
Response from AVNI & BALJIT on 19 Jul,2023
Thanks for your kind words. We are always here to help.

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
the rooms are comfortable and the staff lovely
Stayed 2 nights in Jun 2023
Response from Avni on 31 Jul,2023
Thanks for stay with us.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient for my requirements. Bathroom needs an update.
Stayed 1 night in May 2023
Response from had enought on 21 May,2023
thanks for staying with us.We are a budget motel and we made sure your room had no steps for your wife.

10/10 Excellent

Fayez

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in May 2023
Response from tony on 8 May,2023
Thank you

8/10 Good

Cynthia

Stayed 1 night in Apr 2023
Response from tony on 1 May,2023
Thank you for staying with us

8/10 Good

Nadene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Apr 2023
Response from tony on 3 Apr,2023
Thank you for staying with us.Warm Regards,Tony & Carol

8/10 Good

JACQUELYNNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for my stay
Stayed 2 nights in Mar 2023
Response from Tony on 4 Apr,2023
Thank you

8/10 Good

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable and I am happy with my overnight stay. The only thing was that it was hard to spot from the Highway.
Stayed 1 night in Mar 2023
Response from tony on 24 Mar,2023
Thank you for staying with us

10/10 Excellent

Kris

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really friendly & very accommodating!
Stayed 4 nights in Mar 2023
Response from tony on 22 Mar,2023
thank you very much

10/10 Excellent

Katrina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location for our next destination, good price for the room, very easy to book there also.
Stayed 1 night in Feb 2023
Response from tony on 26 Feb,2023
Thank you

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Tony on 22 Mar,2023
thank you very much

10/10 Excellent

Vanessa

Stayed 1 night in Feb 2023
Response from Tony on 22 Mar,2023
thank you very much

6/10 Okay

Tracy

Travelled with partner
Liked: Cleanliness, staff & service
We had ants 🐜 in the bathroom on the wall, on the net curtain window, in shower and on the floor. None in the living/sleeping room.
Stayed 2 nights in Jan 2023
Response from t on 17 Feb,2023
no good telling after you have left

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to be able to make our own breakfast in the morning- thanks to Hatton Vale for provision of crockery and cutlery
Stayed 3 nights in Oct 2022
Response from tony on 1 Nov,2022
Thank You

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is just a really nice place and Casper is my favorite cat now
Stayed 7 nights in Oct 2022
Response from t on 1 Nov,2022
thank you

10/10 Excellent

Megan

Stayed 1 night in Sep 2022

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 3 nights in Aug 2022
Response from tony on 23 Aug,2022
Thank youhope you enjoyed Willowbank

8/10 Good

james

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Cheap and close to willowbank
Stayed 2 nights in Aug 2022
Response from Tony on 22 Aug,2022
Thank you for staying with us

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean accommodation at a great price
Stayed 1 night in Aug 2022
Response from Tony on 14 Aug,2022
Thank You

8/10 Good

Maree

Stayed 2 nights in Aug 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, roomy. Good value. Good car space. The “tavern” nearby was great for dinner.
Stayed 1 night in Aug 2022
Response from tony on 11 Aug,2022
Thank you

8/10 Good

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and reasonably priced
Stayed 1 night in Jul 2022
Response from Tony on 4 Aug,2022
Thank you for staying with us

10/10 Excellent

Toni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful.
Stayed 2 nights in May 2022
Response from tony on 15 Jun,2022
Thank you

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought it was closer to Lowood.. Thats my fault , not theirs, Awesome to have a mini bar ( non alcoholic ) at reasonable prices, Great nights sleep , VERY clean bedding and room. Air con was perfect, could'nt ask for more.. Extra blankets, BEAUTIFUL, Towels Soft, Pillow selection Great. If I had to pick a problem, was that the parking area in front of the room was rocky, and that we parked close to the chairs and tables , so had to walk around the back of the car,, BIG DEAL.. We Loved this room. The only other thing was we saw ppl leaving around the same time as us & they had a huge dog with them, that they bought out from the room, would Hate to see that we had stayed in a room that was "pet" friendly !! But Loved the Huge Cat that lived there at the motel
Stayed 1 night in May 2022
Response from Tony on 11 May,2022
No we are not a pet friendly motel. Thank you for staying with us Warm Regards, Tony & Carol

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Apr 2022
Response from Tony on 11 May,2022
Thank you

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a big group from Victoria visiting family. This was our second stay. Very convenient. Took up 5 rooms. Loved the pool. Managers very accommodating.
Stayed 3 nights in Apr 2022
Response from tony on 11 May,2022
Thank you for being great guest's

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was tidy and staff were polite.
Stayed 2 nights in Apr 2022
Response from tony on 15 Apr,2022
Thank you for staying with use

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms been refurbished. Outdide run down. Onite only due to floods. No power
Stayed 1 night in Feb 2022
Response from Tony on 2 Mar,2022
You booked the wrong day with wotif and I changed it and notified you. Power was out for around 4 hours (great response considering the conditions ) Outside run down, this is a old motel with budget rates With Heavy rain and flooding how was you able to judge

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find!
This little motel pops up in the middle of no-where on the Warrego Highway. Very quiet and extremely well-appointed for a motel. Also exceptionally clean. A perfect comfort stop for a traveller.
Stayed 1 night in Jan 2022
Response from tony on 31 Jan,2022
Thank you for staying with us and the positive review

10/10 Excellent

Bob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from tony on 18 Sept,2021
Thanks Bob please come again always nice to have great guest stay with us. Warm Regards, Tony & Carol

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2020
Response from tony on 29 Nov,2020
Sorry unable to respond to Anonymous

8/10 Good

Meredith, Rockhampton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotlessly clean. The staff were friendly & very accomodating. Will definitely recommend them
Stayed 1 night in Jul 2020
Response from tony on 26 Jul,2020
Thank you so much for your lovely review. Greatly appreciated. Kindest Regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner went and beyond!!! We were between house moving, the welcome we received was so very inviting and genuine. You did not feel like you were just client's, we were welcomed as family member. We moved into our new house only to discover we had no power the power points, my partner replies on his CPAP machine when he sleeps. After trying all the tricks in the world nothing would change the situation. We rang the motel at about 9pm give or take asking could he come back so he could sleep. Again he was received a genuine welcome . Thank you is a small gesture, but it comes genuinely appreciation.
Stayed 1 night in Mar 2020
Response from Brian & Scarlett on 25 Mar,2020
Thank you for your genuine review, Your kind words really mean a lot to us and the business. We are glad we could help in a somewhat stressful situation. We welcome you with open arms into your new community.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty and the check in could not find the payment and I asked for a refund as I would not stay in the motel as it was dirty. Because they could not find my payment I left and had to pay another motel, they rang me while I was looking for another motel that they found the payment and that I should ring Wotif to get a refund, which I will
Stayed 1 night in Jan 2020
Response from Brian on 12 Jan,2020
Hello Noelene, As per our follow up call, I am sorry to hear about your travel issues and accommodation woes. We pride ourselves on cleanliness but thank you for mentioning our reception area was drab - it is something we will be renovating in the next week. We are very sorry about the inconvenience caused during check in, we pride ourselves on a fast check in process and are sorry to hear this was not the case. Warm regards, Brian Hatton Vale Motel

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Brian on 28 Dec,2019
Thank you Sharon and family. We look forward to seeing you next time. Follow our socials for special offers and updates. Your hosts, Brian & Scarlett

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PERFECT ,place to spend a night,great place ,clean,staff great
Stayed 1 night in Dec 2019
Response from Scarlett & Brian on 21 Dec,2019
Thank you so much for your positive feedback, we really appreciate it. We would love to have you back again soon.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old style motel but clean, comfortable and conveni
My husband and I were attending a family wedding and the motel was a very short distance away. Check in was quick and the lady at Reception was friendly and helpful. Whilst the motel room has been renovated, it is an old style motel backdating to the 1960s/1970s. The room was clean and the bed was reasonably comfortable. We stayed two nights and the motel was perfect for our needs.
Stayed 2 nights in Oct 2019
Response from Hatton Vale Staff on 24 Oct,2019
Hi Suzanne, Thanks for the kind review, we are really happy you enjoyed your stay. Hope to see you in the future again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Hatton Vale Staff on 21 Oct,2019
Thank you for your review. :)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Hatton Vale Staff on 24 Oct,2019
We are sorry to hear that you did not enjoy your stay as much as you could have. We hope you will give us another try in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Hatton Vale Staff on 17 Oct,2019
Thank you for your review!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Hatton Vale Staff on 17 Oct,2019
Thanks very much for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Its was a gréât night thanks mick an would stay again with out a a drouht
Stayed 1 night in Aug 2019
Response from Amy & Laura on 3 Aug,2019
Thanks! Glad you enjoyed the stay! Catch you next time!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ipswich 400
Great quiet spot half hour to Willowbank Raceway.
Stayed 3 nights in Jul 2019
Response from Amy & Laura on 31 Jul,2019
Thanks very much for your review. So glad you enjoyed your stay. Hope to see you again!