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"AC wasn't very good - I think the hotel was in a transition of winter to summer about the AC"

"Your add say breakfast is included but there was a $15 charge added if you wanted breakfast. Only microwave we found was on the ground floor & really needed to be cleaned,"

"Clean, welcoming"

"Beautiful!"

"Expedia lists the hotel as pet friendly. When we arrived with our fur baby, the woman at the desk seemed unsure if they accepted pets or not. Finally she said they could, but there was a retainer fee of $100 that we would get back upon checkout and room inspection. No problem. Paid it. Next morning I look at my bank app and they had taken $212 out, but later it was corrected to $100. Checked out the following day, and was told that it would be a few days and our money would be returned. After a week and it had not been returned, I called them. The lady who answered didn’t know the answer. She stated she would have to talk to her manager and she would call me back. She didn’t call back. Few days later I called again. I was then told the return of my deposit can take up to 2 weeks. Ok, np. After 2 weeks and still no refund, I called the corporate office. Then I was told that sometimes it can take longer, and actually the pet policy had changed. They don’t allow pets anymore. She said she was going to look into the issue and call me back. That was a week+ ago. No phone call no refund. I am now a month past our stay date. No refunds, no call backs. zero. At this point I don’t have high expectations of hearing from again, nor getting my deposit back. For the record, we are responsible pet owners and there was absolutely no reason that it shouldn’t have been returned, our little man was a perfect gentleman for the stay.. no mess, no smells.. nothing. We won’t be going back there."

"Clean comfortable room"

"The hotel was clean and beautifully decorated. The staff were polite with every interaction. When called upon or not the staff were very helpful. The ambience said, “high-end and snooty”, but the staff were down to earth and accommodating. My friends and I had a tight schedule of activities outside of the hotel. Therefore, we feel like we missed some of the activities happening in the hotel. We want to plan another trip so that we can enjoy the inside of the beautiful hotel."

"Issues with the AC, but was resolved quickly."

"Had a nice stay and as expected. This is our 5th time staying at this hotel"