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Reviews of ibis Styles Zeebrugge

3 out of 5
ibis Styles Zeebrugge
Kustlaan 99, Bruges

Reviews

8.2

Very good

Rating 10 - Excellent. 113 out of 319 reviews" "
Rating 8 - Good. 141 out of 319 reviews" "
Rating 6 - Okay. 43 out of 319 reviews" "
Rating 4 - Poor. 17 out of 319 reviews" "
Rating 2 - Terrible. 5 out of 319 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 1 night in Apr 2024
Response from ibis Styles Zeebrugge on 30 Apr,2024
Dear Vinay,Thank you for taking the time to write us a review. We do hope to welcome you back & make sure you have and even better stay next time!Kind regards,

10/10 Excellent

Sardar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Irma

Stayed 1 night in Aug 2023

10/10 Excellent

Tanya

Travelled with family and small children
absolutely loved staying here; the family suite was perfect! The staff was great as well!
Stayed 1 night in Jun 2023
Response from Nienke on 12 Jul,2023
Dear Tanya,Our team is so happy to hear you enjoyed your stay with us! We do hope to welcome you again soon. Have a nice day.Kind regards,NienkeFront Office Manager

6/10 Okay

Iryna, Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service
In my opinion this hotel is seriously overpriced. Don’t get me wrong, it’s a nice good quality , hotel, pretty clean and cozy, but to pay 180 euros a night for a stay at a place that is an active construction site (as of June 2023) is a little too much. At check in we also were offered to pay over 80 euros for a breakfast for our family of four which we refused. Come on people, in the current situation could you at least offer complimentary breakfast? The room on the fifth floor was little but cozy, the balcony was very narrow, maximum for two people at a time. The promised “harbor view“ which was the main reason why I chose this hotel was non-existent (please see the picture of the view from my balcony)- we could see some part of the harbor only if you lean far over the balcony rails with your head turned to the left and neck super stretched. The area is nice- with several dining options, grocery stores and the beach at a walking distance. To be fair I need to mention that customer service was quite friendly and there was a complementary coffee machine in the lobby and a nice outside playground for kids. Generally speaking I regretted booking this hotel. For the lower price you can have so many other options, possibly without “harbor view”, but with breakfast included.
Stayed 1 night in Jun 2023
Response from Nienke on 12 Jul,2023
Dear Iryna,We're sorry to hear that our hotel did not meet your expectations. The harbor of Zeebrugge is all around our hotel, albeit more noticeable on some sides than others. We're happy to hear you enjoyed our rooms and our customer service. Those are qualities we hold to a high standard. We hope to welcome you again sometime, perhaps during low season when the prices are lower. Have a nice day, Iryna!Kind regards,NienkeFront Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nice Hotel
Great hotel stay for family, very friendly staff. Loved the stay, the breakfast was also ok. The onsite car parking coat is too high conaidering the location
Stayed 1 night in Dec 2022
Response from Mevrouw Ann Bal, General Manager on 6 Jan,2023
Dear Guest,Thank you for positively reviewing your recent stay.We are delighted that you had such a wonderful experience. Our dedicated team members always aim to give the best experience to our every guest, so your positive feedback is quite rewarding.We would be delighted to welcome you back on another occasion.Kind regards,Mevrouw Ann Bal, General Manager

8/10 Good

Ailene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is just about 5-7 minutes walk to the tram station. It's clean. What disappoint me is that there is no kettle in our room. They have a coffee machine near the reception but it wasn't working. They gave us free coffee and tea when we tried to buy in the bar. But as an english person who lives with tea, we still prefer to have kettle in our room than microwave.
Stayed 6 nights in Aug 2022
Response from Mevrouw Ann Bal, General Manager on 6 Sept,2022
We are glad you enjoyed our hotel and we appreciate your recognition of our team's excellent service. Our team is always on hand to make your stay as enjoyable as possible, so please don't hesitate to notify us of such issues so that we can find a solution.Mevrouw Ann Bal, General Manager

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel
It is a very excellent hotel. The staff and manager were exceptional. We had a problem with the booking, made through hotels.com; we booked 2 rooms but only one showed up on the reservation list of the hotel. The manager not only managed to accommodate us but went above and beyond in doing so. She was also very nice to help us with suggestions as to other places to dine. The hotel itself is very nice and clean. The breakfast is terrific. The hotel location is great, a 5 minute drive to the beaches and 20 minutes or so to Brugge. Just a great hotel in every way.
Stayed 3 nights in Aug 2022

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Mevrouw Ann Bal, General Manager on 17 Aug,2022
Dear Sam, Thank you for your review. We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We look forward to seeing you again. Best wishes, Mevrouw Ann Bal, General Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Great public spaces. Varied room quality
The hotel has two different faces. The pretty face. Great public areas, outside pool is of average size but nice and warm and is a sun trap. The inside pool has a classy look, is nice and airy and has plenty of space around it. The bar is small but the seating is light and airy. Theres a nice kids area tucked in the corner with building bricks, colouring, TV, chess and board games. The ugly face. We had two rooms booked, both were two bedroom family suites with kitchenettes. I am not sure what the point in the kitchenette is, as there were no kettles or tea / coffee making facilities and no glasses to even have a drink of water. Cutlery and plates etc were also non existent. The hotel seems new and unfinished. In one of the rooms the skirting boards were either falling off or missing. Once moved to a different room we found boken tiles at floor level which were dangerous for childrens little toes. Unfortunately the hotel was fully booked and we could not be moved again. Location is great. Amazing fish restaurants across the road and a supermarket and tram stop to the right hand side when walking out. If the room consistency could be sorted out this would be a nice place to stay it is just hit and miss at the moment.
Stayed 1 night in Aug 2022
Response from Mevrouw Ann Bal, General Manager on 2 Nov,2022
Dear Guest, Thank you for taking the time to share your experience with us.We are happy to hear that our location was so convenient for you.However, we're sorry to hear of the issues with your room. Please accept our apologies for any inconvenience.Rest assured that we are looking into the concerns mentioned. We try to ensure all our guests leave us satisfied and take such matters very seriously.We hope to welcome you back in the future. All the best.Mevrouw Ann Bal, General Manager

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 3 nights in Aug 2022
Response from Mevrouw Ann Bal, General Manager on 11 Aug,2022
Dear Lauren, Thank you for sharing your opinion of your stay with us. We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work. We look forward to welcoming you back. Best wishes, Mevrouw Ann Bal, General Manager

10/10 Excellent

Arie

Stayed 1 night in Aug 2022
Response from Mevrouw Ann Bal, General Manager on 11 Aug,2022
Dear Arie, Thank you for this kind review. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to seeing you again on another occasion. Best wishes, Mevrouw Ann Bal, General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Beautiful hotel within short driving distance of Brugge. We stayed in the two bedroom apartment it was clean, comfortable and spacious. The pools are really nice too. Only complaint is the lack of kitchen amenities (which is mainly my fault for not reading the description more closely). There's a small fridge and a microwave, that's it. If you're aware and plan accordingly, you can still have a cold breakfast in your room, so it becomes a non-issue.
Stayed 2 nights in Jul 2022
Response from Mevrouw Ann Bal, General Manager on 13 Jul,2022
Dear Guest, Thanks for sharing the impressions of your stay with us. We are thrilled that you had such a wonderful experience with us! Your positive feedback inspires us to continue upholding our high standards. We look forward to seeing you again on a future occasion. Best wishes, Mevrouw Ann Bal, General Manager

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in very industrial area. Construction ongoing connected to the hotel and some confusion with parking area (paid parking) but this did not disrupt the stay. Comfortable bed. Windows that open to enjoy breeze. Walkable to beach but about 25 minutes. I would return to this hotel.
Stayed 1 night in Jun 2022
Response from Mevrouw Ann Bal, General Manager on 4 Jul,2022
Dear Robin, We'd like to thank you for reviewing your experience. We truly appreciate that you choose to visit us and it is a pleasure to know that our convenient location met your needs and expectations. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. We are, however, very sorry to hear that you experienced disturbance due to work going on. We ask that guests make us aware of any such concerns during their stay so that we may find an immediate and suitable solution. Your comfort is of the utmost importance to us. We also regret any inconvenience caused due to the parking and we wish you had made us aware at the time. Our team is available 24/7 and would have been very happy to assist you. We hope to have the pleasure of seeing you again in the future. Best wishes, Mevrouw Ann Bal, General Manager

4/10 Poor

Dermot, Waco

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is currently a building site with a major expansion to the hotel on going. The smell in the bathroom from the drains is horrible. The food in the restaurant is reheated, I have no idea when it was prepared but the overall quality of the food is very poor. Indoor pool ok The staff are the one having grace of this hotel - very efficient and friendly.
Stayed 2 nights in Mar 2022
Response from Mevrouw Ann Bal, General Manager on 19 Apr,2022
Dear Guest, Thank you for taking the time to review your visit. Unfortunately, it seems that we did not meet all of your expectations. We do carry out works whenever necessary and appreciate all feedback from our guests as it helps us to highlight areas for improvement. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Mevrouw Ann Bal, General Manager

4/10 Poor

Daniel, Germany

Travelled with family
The room the advertise wasn’t the room I got. It was cramped. The furniture was cheep and no comfortable at all.... the drain in the bathroom smelt disgusting, the staff was nice but one was always rude. We ordered food that didn’t even get cooked properly. The room heat didn’t work so they gave us a plug in heater that wouldn’t even heat the bathroom! Worst hotel I’ve ever stayed in breakfast and parking was extra 16 euro a person and wasn’t even worth it!
Stayed 3 nights in Feb 2020
Response from Mevrouw Ann Bal, General Manager on 24 Feb,2020
Dear Daniel, Thank you for taking the time to share your review. We are very sorry to hear that your stay did not meet expectations. Please note that this information has been passed on to our concerned team members and will be used to identify areas of improvement. Despite this, we hope to be able to welcome you back on a return visit. Kind regards, Mevrouw Ann Bal, General Manager

8/10 Good

Liza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Deraymaeker

Liked: Cleanliness, staff & service
Check in time!
On my reservation was mentioned 24h check in time. I arrived at hotel at 1 pm and was told I could only check in at 3pm, so I had to walk the whole day in the city without possibility to change me before!
Stayed 1 night in Dec 2019
Response from Nienke on 1 Jan,2020
Dear guest, We're sorry to hear your check in wasn't as you've expected. The hotel does have a 24h reception, which means our colleagues are here to assist you during the whole day. The rooms however needs time to be cleaned, so check in starts at 3pm. We do hope this wasn't too big of an inconvenience to you and to maybe welcome you again some day. Have a nice day! Kind regards, Nienke Shift Leader

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

JEAN

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Carlos Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall Experience Ok but Soured by Bad Check In
Overall, the experience was great, but the stay was soured by a very bad check in experience. This is made more disappointing considering that this is a branded chain hotel. Here’s how it came down. At check in, I was told that the sofa bed will be made up when we got to the room. When we got to the room, the bathroom had a distinct smell of poop. Good thing that we had a bathroom spray. After 20 minutes of waiting for the bed to be made, we just decided to go down for dinner. We notified the front desk and the agent acted surprised that it wasn't made yet. I also called out the smell and the fact that there were only 2 towels when we were 5 in the room as reserved and paid. After dinner, we discovered that only 2 towels were sent up. I went down and mentioned this. The front desk said this: "Actually, sir, we only allow one towel per person." After pointing out that we did have 5 in the paid reservation, I mentioned that if this is a bother then forget about it. The front desk agent changed attitude and had the towels eventually sent up. At that point, I asked for an extra blanket. I had to follow up for this blanket at 11pm, from a different agent (different shift). Accor is scrimping on towels??? As I would hope it would be, if a customer wants a towel, you give them a towel. How much does a towel cost??? If there were two people and coffee spilled somewhere, should I just let that stay there and not attempt to use a towel since it’s only ONE PER PERSON???!!!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family room
We stayed here as a family of 4, our room was a great size with great facilities. The hotel is on the edge of Zeebrugge and there are a few bars and restaurants but not much else. We ate at the Basil restaurant in the harbour - totally fantastic. Car park was full outside and more expensive to parkin the underground one which seemed excessive, seemed to be building on the plot. lots of people in the pool but we did not have time to try it. Great for a one night stay.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very poor stay
Poor 3night stay at this hotel; in first room there was no light in the bathroom, changed room but there airco did not work and room was extremely hot; when window, open too much noise (and window did not work properly). Problem was eventually solved on the third night after 4 complaints. Free water in the room means 1 small bottle for 3 nights! TV station list not as stated on list in room ... Hotel very poorly signposted; one has to drive into construction site to find reception ...
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Room inconveniently arranged with a small table but no where else to put anything down. Non-slip and higher handle needed in shower part of bath/shower
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Room comfort
Hotels.com should not just recommend any hotels where there is no amenities around it
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Terrible location without restaurant
The location of the hotel is terrible and it doesn't have a restaurant...the rest is ok, although prices without reservation are ridiculous (190€) for 2 people and on top of that you need to add the parking fee.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Superb little hotel. We used it for a one night stopover to visit the Bruges Christmas market (about 20 - 30 mins drive away). Our room was on the top floor and it was like a little apartment. Large main living room with dining table and 6 chairs, sofa, tv, desk, fridge, microwave. Then 2 separate double bedrooms and a beautiful bathroom. Plus there was a balcony with views of Zeebrugge harbour. All extremely clean and comfortable. Breakfast was buffet style with a great selection of hot and cold items, served in the bar area where there were plenty of tables. Staff were brilliant and very friendly. Only small niggle was that it was quite tricky to find but it was night time when we arrived and pouring with rain!!
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Able to check in early. Excellent breakfast
Stayed 1 night in Nov 2018

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great breakfast
Lovely new hotel, large room with balcony. Odd location surrounded by roads and train track but easy enough to get to and several local restaurants nearby. Bruges only 20min drive away and a fabulous breakfast.
Stayed 2 nights in Nov 2018

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family room
Lovely hotel, we arrived early and our room wasn't ready, lady at reception said it will be at 3pm, it went over 3pm so she offered us a free drink! Room was perfect for what we needed, just one night with my husband and 2 girls and we were just using it for a base too visit Bruges, which was 12 minutes away by car. Breakfast was lovely one the best we've had with plenty of choice! Would defiantly stay again.
Stayed 1 night in Dec 2018

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best deal out there
Very nicest Ibis we have been to. Beds and the room configuration couln't have been better. We never heard a sound!! The staff couldn't have been more appropriate and efficent (especially at breakfest which was excellent and had more than enough variety!) And perfectly at ease in multie language. This was by far the best deal we got on Hotel.com.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is excellent family friendly hotel with good parking and easy reach to Brugges city.
Stayed 2 nights in Oct 2018

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Stay Zeebruge
Special mention to the receptionist Anne. She was very very helpful.
Stayed 1 night in Oct 2018

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything on point
Was really good service on point room is clean and comfortable
Stayed 1 night in Oct 2018

8/10 Good

Liz, Omaha, NE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with a friendly staff. You will need a car to stay here as it is about 25 min from Bruge. The neighborhood is more industrial, but a 5 min walk will bring you to the wharf with several pricey restaurants. The hotel is very clean and nicely updated. There is an outdoor heated pool and baby pool. The breakfast buffet had a good variety. Overall we enjoyed our stay and would definitely recommend this hotel.
Stayed 2 nights in Sep 2018

10/10 Excellent

victor, cardiff wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel and delicious breakfast
they allowed us to enter the hotel an hour early service was lovely and room was clean. the next morning we went downstairs for breakfast and it was a delicious choice of almost anything from crispy becon to fresh waffles loved this place and highly recommend it :)
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Andy B, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel very new and we'll equipped room, but on the small side with family of four. Just used the train in the area to get into Brugge, Zeebrugge Station is easy walk from hotel.

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious suite with good breakfast !
Clean and spacious unit with 2 separated rooms for my family, 2 adults and 2 children, good beakfast, a little bit far from the Brugge downtown. It will be a good place to stay in if you travel with a family of 4 persons and have a vehicle.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I had one night stay. The hotel was very clean and staffs were kind and spoke English well. Also, we had delicious breakfast

10/10 Excellent

BOO, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
We used as a stop over in our trip to Holland and it was a very nice hotel, the family room has two bedrooms which gave the 5 of us plenty of space. The breakfast was great with plenty of choice. For the price you do lose out on location but there is easy connections along the coast or to Bruges itself. We will definitely use this hotel again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short break
Only down fall is no decent shop near by

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great Staff!!
Staff were amazing! We arrived late with my family and were served meals even when the staff was packing to get home. The breakfast is of good quality and in a nice environment. Negative points: The room was a bit dull and the quality of the bed average. The area has no life after 6PM- No much to do around the hotel, however few kms from Bruges our Final destination

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel for family rooms but a little remote
Stayed here in family room - nice room. Drove from Calais and were very glad of car. Bruges nearby but coastal towns - Blankberge and De Haan were very nice too.

10/10 Excellent

V, luton, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay if you visit Bruge
Great service, friendly staff, spotless clean and very reasonably priced.

10/10 Excellent

Adrian, Malmesbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value for trips to Brugge
we stayed here for 2 nights with our 2 young children, we had a suite which is ideal as it has 2 bedrooms with a lounge area inbetween giving us lots of room. very good value and only 15mins from the centre of Brugge