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Reviews of Smartflats Design - Monnaie

3 out of 5
Smartflats Design - Monnaie
Rue Fosse aux loups 11, Brussels

Reviews

6.0
Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 0 out of 16 reviews" "
Rating 4 - Poor. 5 out of 16 reviews" "
Rating 2 - Terrible. 3 out of 16 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Robert A

Travelled with family
Disliked: Room comfort
Warning!
We were bitterly disappointed with this accommodation! We booked it for the self contained features, elevator and washing machine as we were on a family vacay. Firstly the elevator was broken. Secondly their were no forks. Thirdly, the lock to the patio was broken which meant the property could easily be accessed by others. We contacted management before arrival and they never got back to us by email and you couldnt access them by phone. I waited on hold for over an hour before being hung up on. None of the issues were rectified. The apartment is spacious and lovely, but these problems negatively affected out stay. Lastly the stairs to the loft are very narrow and treacherous - so be careful!
Stayed 3 nights in Dec 2023

2/10 Terrible

Schalane

Stayed 4 nights in Sep 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Poor maintenance
The flat was large and somewhat comfortable but the maintenance was lacking. The stovetop was not functioning which was a huge problem as the point of having a flat with a kitchen is being able to cook. There were no light switches and all the lights had to be turned off and on from a breaker box in a closet. When we arrived the internet was not functioning as well. We alerted them to the problems but were told they would not be able to get to them. Extremely disappointing customer service and quality control.
Stayed 4 nights in Oct 2021

10/10 Excellent

RD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monnaie 302
Very nice flat but not the one from the website. From floor plan that looks like Monnaie 301. Still an excellent flat but stairs were missing handrails so wasn't very child friendly
Stayed 4 nights in Dec 2017
Response from Tatiane, Quality Manager on 23 Jan,2018
Hello RD! Thanks for your review, I'm glad you enjoyed the location and our self check-in system. I hope we'll welcome you back soon ;)

4/10 Poor

Marina

Liked: Cleanliness
Disliked: Staff & service
Not ideal for business travel
Lots of space and great location but (unlike other smartflats) smelly old bathroom, blocked sinks, no dishwasher and no wine glasses. No follow up from the team to any of the mentioned. Not ideal for a short term business stay.
Response from Tatiane on 20 Jun,2017
Dear Marina, Thank your for taking the time to share your experience with us. I am sincerely sorry to hear that you faced so many issues during your stay. I am surprised you mention no dischwasher and no wine glasses, these are standard equipment in our flats. I also have reviewed your exchanges with our team and found no mention of these problems but maybe you warn them face to face. I would be happy to welcome you back at Smartflats, maybe in another residence and give you a free pass to SmartWork as a comercial gesture for your next business stay. Feel free to adress your request to me (Tatiane, Quality Manager). I look forward to hear from you. Tatiane, Quality Manager

8/10 Good

Steven, Paris, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment, but construction is noisy
It's a good place, and a great location since it's located in the heart of Brussels, the only issue is that there is a lot of construction in the neighborhood, so past 6:30 AM there is no way to stay asleep without ear plugs.

4/10 Poor

Lisa, Melbourne Australia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
If in a wheelchair check with them that lift works
Unfortunately didn't get to stay here as the stair entry lift has never worked and there was no key available so when booking a wheelchair accessible apartment something they might have checked before our arrival at 7.30pm at night. Then spent the next 2 hours trying to sort out and find other accomodation. I was able to view the apartment it looked great just a shame we couldn't get to it

10/10 Excellent

petros

Liked: Cleanliness, room comfort
Good option
Thank you, all great
Stayed 4 nights in Oct 2023

8/10 Good

Delmas

Travelled with family
Liked: Cleanliness, room comfort
Un accès à l'appartement retardé de deux heures (ménage non fait) des plaques de cuisson non réparées sur l'ensemble du séjour, un système électrique peu fonctionnel et deux fêtes organisées dans les appartements voisins sur 3 nuits. C'est dommage car l'appartement lui même est très agréable et très bien situé. Personnel accueillant.
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from Tatiane on 11 Jul,2017
Thank you, I hope we can welcome you back soon. Kind regards. - Alizée Quality Department.

8/10 Good

Verified traveller

Liked: Staff & service

2/10 Terrible

UFUK, ISTANBUL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
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