Xcaret Hotels from S$40

"The staff was phenomenal, and the food was fantastic."

"This property was "

"The food was amazing each and every day! The staff are nice and attentive! The cocktails are fun and refreshing! We had the chance to attend the white party which was premium, fun and exciting! Entertainment at night s great and fun! Amenities are fantastic. There were a couple of issues with the room but were minor, front desk apologized by dropping a bottle of prosecco in the room. We celebrated a birthday during our stay, staff also dropped a tequila bottle in the room as a gift, they also decorated the room with ballons and fun animal figures made out of towels! Negatives: 1 golf cart is not enough to run people to the beach. Overall fantastic stay! Loved my time there"

"Resort is nice! Stuff are very nice and helpful! Family-friendly place. Pools are nice! Food is ok. I would really recommend to clean a rooms a bit more- doors, bath tub, floor in the bathroom, sink. Also- not a single show in a whole week! Karaokes- almost every day🙈. "

"Breakfast was decent. If you like omelets, everybody was raving about those. "

"Room cleanliness and condition were exceptional. Restaurant quality and service was amazing. Breakfast and lunch buffet not my favorite, but better if you go early, food goes fast. Favorite area was the adult only pool area. Loved being connected to Xcaret Park, easy walk. The lush natural habitat and animals was what brought us to this resort, away from concrete Cancun. "

"Our experience at the hotel was very disappointing, especially considering the expectations we had before arrival. The initial room we received had a strong damp smell and did not feel clean or properly prepared. We had to go back and forth multiple times with the front desk to resolve the issue, and despite initially being told no rooms were available, another room was eventually found after insisting. The overall service was inconsistent. Staff offered assistance at times but did not follow through, and communication was unreliable throughout the stay. Even when trying to resolve the situation through Expedia, the hotel was unresponsive. This experience fell well below expectations, and unfortunately I would not recommend this property based on the level of service we received."

"Excellent "

"Overall experience was mediocre. Room didn’t feel too clean. "