Hotels near Cenote Santa Cruz

"Especial"

"We LOVED this resort. The rooms were a little older, but who cares?! They were clean and had everything we needed. The staff was amazing and the food was good! When you go to an all inclusive you shouldn't expect 5 star meals, but all the food we had was good! Great selections at the buffets and never lines at the restaurants. It was a great mix of families and spring breakers. We will definitely be back!"

"recamara limpia. La mitad del staff fue muy amable y servicial, el resto simplemente estaban de mal humor. Nuestra recámara fue ruidosa por la noche por el show de la noche. En el check in especifique que viajaba con 2 niñas. No estaba al tanto del ruido nocturno y ellas no pudieron dormir facilmente. El restaurante La terraza, comida muy básica y repito los chefs con mala actitud. El restaurante de especialidad Italiano muy rico y el personal muy amable. En general todo bien. Solo esos puntos a reforzar"

"Our vacation was PERFECT in every way! This resort is amazing! Set within a jungle next to the ocean! The food was amazing- the service was always EXCELLENT- the staff was VERY ATTENTIVE- and our Nomadic Guides (Oscar and Andre) we're very helpful with any of our questions. We will BE BACK!!!"

"everything was excellent, very happy!!"

"I recently stayed at Riu Palace Mexico and unfortunately, my experience was very disappointing—especially considering the premium price I paid. The food quality was far below expectations and lacked variety and flavor. I also reached out to the hotel during my stay to request a room change, but I never received any assistance or follow-up, which was frustrating. The room itself was uncomfortable—the “bed” felt more like a couch and was extremely unpleasant to sleep on. On top of that, the view was poor and did not match what you would expect from a resort at this level. Overall, this did not feel like a premium experience at all. For the price paid, I expected much better service, accommodations, and overall quality."

"It is extremely diffivult to get in touch with someone for room service, for simple requests such as towels or water. It is also impossible to get a reservation at one of the restuarants that required reservations "

"Excellent staff service, clean room."

"Fernando was excellent and a great host!! Would recommend this hotel ty everyone !! "