10/10 Excellent
Timothy
11 Feb, 2026
Timothy
Stayed 4 nights in Jan 2026
La Hacienda Hotel, at Xcaret
2.5 star property
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Photo gallery for La Hacienda Hotel, at Xcaret
A short walk from Quinta Avenida and Playa del Carmen Main Beach, La Hacienda Hotel, at Xcaret provides a terrace, a garden and laundry facilities. Indulge in a massage at Terasu Riviera Maya, the on-site spa. Guests can connect to free in-room WiFi.
Reviews
1010 out of 10
Exceptional
Popular amenities
- Pool
- Spa
- Free Wi-Fi
- Air-conditioning
- Laundry room
Room options
Check availability for these dates
Available filters for rooms
Showing 5 of 5 rooms
View all photos for Deluxe Room, 1 Queen Bed, Ensuite, Garden View
Deluxe Room, 1 Queen Bed, Ensuite, Garden View
Highlights
Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
Ceiling fan
Rainfall showerhead
Hairdryer
- Garden view
- 35 sq m
- Sleeps 2
- 1 Queen Bed
View all photos for Deluxe Room, 1 King Bed, Ensuite, Garden View
Deluxe Room, 1 King Bed, Ensuite, Garden View
Highlights
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Down duvet
Blackout curtains
Ceiling fan
Rainfall showerhead
- Garden view
- 1 bedroom
- Sleeps 3
- 1 King Bed
View all photos for Deluxe Double Room, 2 Double Beds, Ensuite, Garden View
Deluxe Double Room, 2 Double Beds, Ensuite, Garden View
Highlights
Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
Ceiling fan
Rainfall showerhead
Hairdryer
- Garden view
- 1 bedroom
- Sleeps 4
- 2 Double Beds
View all photos for Deluxe Studio Suite, 1 King Bed, Ensuite, Garden View
Deluxe Studio Suite, 1 King Bed, Ensuite, Garden View
Highlights
Air conditioning
Kitchen
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
Ceiling fan
Rainfall showerhead
- Garden view
- Sleeps 2
- 1 King Bed
View all photos for Royal Room, 1 King Bed, Ensuite, Garden View
Royal Room, 1 King Bed, Ensuite, Garden View
Highlights
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Down duvet
Blackout curtains
Ceiling fan
Rainfall showerhead
- Garden view
- 1 bedroom
- Sleeps 2
- 1 King Bed
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About the area
Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, is home to La Hacienda Hotel, at Xcaret. Xplor Theme Park and El Camaleón Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xaman Ha Aviary are also worth visiting. Visit our Playa del Carmen travel guide
Frac. 1, Lote 13 claro, Playa del Carmen, QROO, 77730
What's nearby
Quinta Avenida3 min walk - 0.3 km
Quinta Alegría Shopping Mall5 min walk - 0.4 km
Playa del Carmen Main Beach6 min walk - 0.6 km
Mamitas Beach9 min walk - 0.8 km- Central Square2 min walk - 0.2 km
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.)47 min drive
Restaurants
- El Árbol de la Diez4 min walk
- El Tapas Restaurante3 min walk
- El Doctorcito2 min walk
- Logia Café3 min walk
- Zitla2 min walk
About this property
La Hacienda Hotel, at Xcaret
Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Mamitas Beach, La Hacienda Hotel, at Xcaret provides a terrace, a garden and laundry facilities. Treat yourself to a massage at Terasu Riviera Maya, the on-site spa. Stay connected with free in-room WiFi.
You'll also find perks such as:
- An outdoor pool
- Outdoor furniture and luggage storage
Room features
All guest rooms at La Hacienda Hotel, at Xcaret include perks, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and minibars.
More conveniences in all rooms include:
- Bathrooms with rainfall showers and hairdryers
- 42-inch flat-screen TVs with Netflix and streaming services
- Wardrobes/cupboards, a personal chef and ceiling fans
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Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
- Available in some public areas: Free WiFi
Parking and transport
- Free offsite parking within 1 metre
- Onsite parking includes off-street options
Things to do
- Full-service spa
- Outdoor pool
Family friendly
- Laundry facilities
- Outdoor pool
Conveniences
- Laundry facilities
- Luggage storage
- Virtual front desk
Guest services
- Housekeeping on request
Outdoors
- Garden
- Outdoor furniture
- Terrace
Full-service spa
- In-room massages
- Spa open daily
Accessibility
- No lift
- Smooth flooring in room
More
- Designated smoking areas
Room amenities
Bedroom
- Blackout drapes
- Down comforter
- Premium bedding
Bathroom
- Hair dryer
- Private bathroom
- Rainfall showerhead
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels provided
Entertainment
- 42-inch flat-screen TV
- Netflix
- Streaming services
Food and drink
- Chef service
- Espresso maker
- Minibar
- Restaurant dining guides
More
- Air conditioning
- Ceiling fan
- Iron/ironing board on request
- Window screens
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Contactless check-out
Special check-in instructions
There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 5 days before arrival with check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
Access methods
Host will greet you, key retrieval
Pets
Pets not allowed
Children and extra beds
Children are welcome
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
We should mention
This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Frequently asked questions
Does La Hacienda Hotel, at Xcaret have a pool?
Yes, this property has an outdoor pool.
Is La Hacienda Hotel, at Xcaret pet-friendly?
No, pets are not allowed at this property.
How much is parking at La Hacienda Hotel, at Xcaret?
There is free parking nearby.
What time is check-in at La Hacienda Hotel, at Xcaret?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM.
What time is check-out at La Hacienda Hotel, at Xcaret?
Checkout is at 11:00 AM.
Where is La Hacienda Hotel, at Xcaret located?
Located in Downtown Playa del Carmen, this spa hotel is within a 5-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.
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Reviews
La Hacienda Hotel, at Xcaret Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1 out of 1 reviews
10 - Excellent
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Rating 8 - Good. 0 out of 1 reviews
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Rating 6 - Okay. 0 out of 1 reviews
6 - Okay
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Rating 4 - Poor. 0 out of 1 reviews
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Rating 2 - Terrible. 0 out of 1 reviews
2 - Terrible
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