Find Luxury Hotels in Xcaret

"Clean room, attentive staff, and the food was amazing! Getting a taxi was easy with the help of the staff. Playa the city was fun and exciting to explore. "

"This was our third time staying at this property. We Love the grounds. Our favorite is the adult pool and the opportunity to snorkel on site. Being connected to Xcaret park is the ultimate perk!"

"The cleanliness for being on the family side was impressive. So many kids and kid activities, my 7 yo had a great time. The spa was amazing. The restaurant food wasn’t great but the buffet was great! "

"We were worried we had booked at the last minute. But when we arrived, we were really impressed by how clean the rooms and the hotel were. They definitely have it dialed in."

"Great food!"

"The food was amazing and the room and view perfect. Roberto from the bar outdoor cafe was outstanding remembered our orders every day he is a huge asset to your company. We loved everything about it trip and will be back soon"

"Room was amazing. The only thing I would recommend is better evening entertainment."

"Cannot say enough about the staff at this resort. Everyone, from front desk, to bell boys, to cleaning staff, to servers…the most courteous, hardworking people. They made me feel welcome and safe. "

"Review for stay during September of '25. This resort is huge with being 4 resorts (Kantenah, Colonial, White Sands & TRS-Adults only), on shared Palladium property. You can attend most if not all the resort pools, restaurants, entertainment etc. It was low season so resorts were not over-crowded. Actually, Kantenah Family Selection building/beach was fairly empty which we did not mind. Never an issue finding chairs at the beach or bali bed for rent. Colonial is the 'center hub' of all the resorts and seems to have the best entertainment, beach parties etc. Gametime sports bar was great, air-conditioned, TVs & full bar food menu and drinks to order from all included. It made for great catching a game on NFL opening weekend. Resort is also very family friendly. They have a schedule for activities for children, teens & adults. Never thought we would enjoy such a big resort but we truly did and wish we had more time. Rare occasion we opted not to leave the resort as every day/night there was something to do or see. There is a smaller waterpark on site also with slides for the kids and even an area for toddlers. We did encounter a couple issues during our stay however, management was prompt to resolve the issue and offer compensation. Our concierge butler passed the information on and the concierge manager came to the pool finding us offering sincere apologies and asked how they can make things right. Nothing is perfect but to me, that is customer service. We will return. "