Luxury Hotels in Quintana Roo

"The food was amazing and the room and view perfect. Roberto from the bar outdoor cafe was outstanding remembered our orders every day he is a huge asset to your company. We loved everything about it trip and will be back soon"

"I would definitely stay again."

"Everything was almost perfect. Great service, great food, great room and a facility. The resort is brand new which really makes the difference. Would love to come back. "

"The staff was excellent. The pools and beach beautiful and the rooms spacious and lovely. "

"Review for stay during September of '25. This resort is huge with being 4 resorts (Kantenah, Colonial, White Sands & TRS-Adults only), on shared Palladium property. You can attend most if not all the resort pools, restaurants, entertainment etc. It was low season so resorts were not over-crowded. Actually, Kantenah Family Selection building/beach was fairly empty which we did not mind. Never an issue finding chairs at the beach or bali bed for rent. Colonial is the 'center hub' of all the resorts and seems to have the best entertainment, beach parties etc. Gametime sports bar was great, air-conditioned, TVs & full bar food menu and drinks to order from all included. It made for great catching a game on NFL opening weekend. Resort is also very family friendly. They have a schedule for activities for children, teens & adults. Never thought we would enjoy such a big resort but we truly did and wish we had more time. Rare occasion we opted not to leave the resort as every day/night there was something to do or see. There is a smaller waterpark on site also with slides for the kids and even an area for toddlers. We did encounter a couple issues during our stay however, management was prompt to resolve the issue and offer compensation. Our concierge butler passed the information on and the concierge manager came to the pool finding us offering sincere apologies and asked how they can make things right. Nothing is perfect but to me, that is customer service. We will return. "

"The room was cleaned daily. I requested an extra blanlet and they brought it promply. Loved the view from the balcony"

"All the staff like Manny our butler, Diana who is an amazing bartender making cocktails that wow you. The staff are always approachable with a smile. The resort is clean and well maintained. All the restaurants have delicious food and best service. Entertainment was good too, since we stayed for New Year Eve. The spa experience was so relaxing. Thank you to all the staff members from cleaners to servers. "

"The staff was amazing, shout out to the room service staff, they were the best I’ve ever seen. Overall, the service, the food, the cleanliness of the hotel is all on the top notch. Highly recommend it, love it!"

"Lovely"