Hotels with Bars / Lounges in Costa Mujeres

"Dear Team, I am writing to escalate concerns from my recent stay at GR Solaris Cancun Resort, which fell significantly below expectations. 1. Room Allocation & Handling (Primary Concern) Despite booking a king bed, we were given two small double beds. No resolution was provided. We were asked to check out at 11 AM and wait until 3 PM for a new room—forcing us to wait 4 hours with valuables, which is unacceptable. 2. Misleading Lagoon View The lagoon view room had a completely blocked view. Expedia images appear misleading. 3. Food Issues Very limited vegetarian options; customization took excessively long. 4. Slow Service Service across the resort was consistently slow. 5. No Drinks at Closing No beverages were served near closing time. 6. Missing Basic Amenities No dental kit available; we were asked to purchase one. 7. Room Key Issues Key malfunctioned repeatedly despite multiple fixes. 8. Shuttle Mismanagement Asked to be ready at 2 PM; shuttle arrived at 2:20 PM. The travel agent was unhelpful and rude. This delay risked missing our flight. Overall, this experience was frustrating and not aligned with expected standards. I request a prompt response with corrective actions and appropriate compensation."

"The staff was super kind and helpful. We thought the food was good, not sure what other reviewers complained about. The property is 20 years old so you notice a little wear and tear but most of all it was great. Rooms were spacious for family of 4. Our only complaint was they do try to upsell a lot and join infinity group or buy spa services. Overall it was a wonderful stay and I would recommend for families."

"Perfect for a family with children. The hotel’s public spaces were beautiful and everywhere I went I saw staff cleaning. Our room was simple but spacious and absolutely spotless. We mostly ate at the buffet because there were lots of options to meet everybody’s taste and they had different themes each night. The food was fresh and they had things like pasta stations, omelette stations, a carving station at night, and a fajita station at lunch. We ate at the Mexican restaurant too, it was a little hit and miss. I wish the food there wasn’t so toned down for tourists. The main pool is a good size, they serve tacos by the pool at lunch and they are delicious. The beach is gorgeous. FYI the water tends to have strong currents so you can’t go very far into the water, but we had fun splashing around in the waves. The kids pool area with slides was partially closed during our visit, but it wasn’t an issue. There are exercise classes, sports and entertainment like dance classes by day. At night there’s things like live music, one night there was a fire dance show on the beach. "

"Very up to date, good staff members, and good vibes 😎"

"Customer service and communication needs a revamp"

"We appreciate everybody having fun. Too many people up and around at 3am to 6am yelling and talking loud in the hallways. Security needs to take care of them."

"This stay was great the room was clean only thing food was not so good. The staff throughout the property were very kind. "