Body treatments, hydrotherapy, aromatherapy, hot stone massages

Reviews of Ensana Thermal Margaret Island

4 out of 5
Ensana Thermal Margaret Island
Margitsziget, Budapest

Reviews

8.6

Excellent

Rating 10 - Excellent. 460 out of 1001 reviews" "
Rating 8 - Good. 394 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for relaxation and renewal in the heart of Budapest
Stayed 3 nights in Mar 2024
Response from . on 5 Apr,2024
Dear Nancy,Thank you for choosing our hotel for your stay in Budapest, and for taking the time to share your experience with us. We're delighted to hear that you found our hotel to be the perfect spot for relaxation and renewal. It's our goal to provide our guests with a tranquil and rejuvenating atmosphere, and we're thrilled that you felt that during your time with us. If your travels bring you back to Budapest, we would be honored to welcome you again for another relaxing stay.Best regards,Péter Mácsaigeneral manager

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from . on 24 Apr,2024
Dear Nicola,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are thrilled you had such a good time with us and that we could meet all your expectations. Hopefully we'll see you again next time you are in Budapest.Best regards,Péter MácsaiGeneral Manager

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter Break
Hotel was great lovely location pools were really warm. only downside was the food was not served hot ours came out just warm we did point this out to management. yo may consider getting budapest go app really handy for bus and tram trips off the island . traffic busy on bridges
Stayed 3 nights in Jan 2024
Response from . on 12 Feb,2024
Dear James,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. It pleases us to learn you found our hotel to be nice, and it is great to read you loved our nice spa. Your suggestions and observations are highly appreciated because we can learn a lot from it. We hope to have you stay with us again.Best regards,Péter MácsaiGenereal Manager

2/10 Terrible

Aviran

Stayed 4 nights in Jan 2024
Response from . on 12 Feb,2024
Dear Guest,Thank you for taking the time to submit a review. We would like to apologize if we did not provide you with the stay you were looking for and we would have liked to have been informed about the inconveniences encountered during your stay to improve your experience. you hope to return in the future, it would be our pleasure to welcome you back and hopefully have the opportunity to restore your faith in us.Sincerely,Péter MácsaiGeneral Manager

8/10 Good

robert, henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from . on 17 Jan,2024
Dear Robert,Thank you for providing your feedback and letting us know about your experience. We are thrilled that you enjoyed your stay with us and hope to have the pleasure of hosting you again soon.Best regards,Péter MácsaiGeneral Manager

10/10 Excellent

Karoly

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 3 nights in Jan 2024
Response from . on 15 Jan,2024
Dear Karoly,Thank you very much for the most positive review on your recent Ensana experiences. We are delighted that you enjoyed every minute of your stay and hope to see you again soon.Best regards,Péter MácsaiGeneral Manager

4/10 Poor

Dumitru

Travelled with family
Stayed 3 nights in Dec 2023
Response from . on 22 Jan,2024
Dear Dumitru,Thank you for taking the time to submit a review. We would like to apologize if we did not provide you with the stay you were looking for. We will be working diligently to make your stays more enjoyable in the future.Sincerely,Péter Mácsaigeneral manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Response from . on 9 Feb,2024
Dear James,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are delighted that you enjoyed every minute of your stay and hope to see you again soon.Best regards,Péter MácsaiGeneral Manager

8/10 Good

Sandor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place, unfortunately only one of the elevators was working, and it was sort of crowded at peak times. Hopefully elevators will be working as per design. The wellness facilities are just great, great, great …
Stayed 13 nights in Nov 2023
Response from . on 17 Nov,2023
Dear Sandor,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. It pleases us to learn you found our hotel to be nice, and it is great to read you loved our nice spa area. We apologize for the inconvenience caused by the elevator. We are sure that the lift maintenance company will find a solution to the problem soon. We hope to have you back again in the near future.Best regards,Péter MácsaiGeneral Manager

10/10 Excellent

Raka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from . on 24 Oct,2023
Dear Raka,Thank you very much for the most positive review on your recent Ensana experiences. We are pleased to see that you had a positive overall experience and that we were able to meet your expectations. We hope to have you stay with us again.Best regards,Péter MácsaiGeneral Manager

10/10 Excellent

PHILLIP, PENRITH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just been refurbed
Stayed 3 nights in Sep 2023
Response from . on 9 Oct,2023
Dear Phillip,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are delighted that you enjoyed every minute of your stay and hope to see you again soon.Best regards,Péter MácsaiGeneral Manager

4/10 Poor

Sally

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
Previously we had a more spacious room, but did not object too much as we were still facing the Danube. Bathroom was too small for us and disappointingly the shower gel and hand wash dispensers were not refilled. Top of window there was a spider’s web full of old flies, net curtain had a dead moth and table lamp had cobwebs and dust on the top. Breakfast was up to usual food standard as was the Baroka Bar.
Stayed 3 nights in Sep 2023
Response from . on 3 Oct,2023
Dear Sally,Thank you for taking the time to share your feedback. While I wish you had a perfect experience as usual, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests and also you have grown so fond of.Sincerely,Péter MácsaiGeneral Manager

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three days in Buda
Was very nice and comfortable stay. Dining options were limited, especially for the indoor restaurants. Breakfast was excellent.
Stayed 3 nights in Aug 2023
Response from . on 21 Sept,2023
Dear Gene,Thank you for choosing our Hotel and for taking the time to provide feedback about your recent experience. We are happy to know that you had a great stay and enjoyed the lovely location and tasty breakfast. Hopefully we'll see you again next time you are in Budapest.Best regards,Péter MácsaiGeneral Manager

6/10 Okay

liron

Disliked: Amenities
Overall a good mony/value hotel. Great shower and location is decent in daytime but at night its limited due to public transportation schedule. Air conditioner was not the best and on high speed made a terrible noise. Also the usb sockets didn't work. room cleaning could have been a lot better and the bed is not as comfortable as one would expect from a resort hotel
Stayed 5 nights in Aug 2023
Response from . on 14 Sept,2023
Dear Guest,Thank you for taking the time to submit a review. It pleases us to learn you found our hotel to be nice and it is great to read you liked our nice location and room. As for your feedback regarding your stay, we are sorry for the deficiencies you reported and will address them directly with our team. We will be working diligently to make your stays more enjoyable in the future.Sincerely,Péter MácsaiGeneral Manager

4/10 Poor

Paayal

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from . on 13 Sept,2023
Dear Guest,Thank you for taking the time to submit a review.We are sorry and disappointed that you did not have the overall experience of the Hotel that we are proud to provide the many guests who choose to stay with us. We would have liked to have been informed about the inconveniences encountered during your stay to improve your experience. It would be our pleasure to welcome you back and hopefully have the opportunity to restore your faith in us.Sincerely,Péter MácsaiGeneral Manager

10/10 Excellent

Lachlan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. The pools were fantastic and the track around the island was ideal for running.
Stayed 8 nights in Aug 2023
Response from . on 12 Sept,2023
Dear Lachlan,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are thrilled you had such a good time with us and that we could meet all your expectations. Hopefully we'll see you again next time you are in Budapest.Best regards,Péter MácsaiGeneral Manager

10/10 Excellent

sacha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was incredible! Thermal baths, food, clean facility, kind servir in dining room. My only disappointment was the massage treatments. I was disappointed in their courtesy and that they offered 42 minutes when i paid for 50, 50 minuted is already not much. The option of 60 minutes would of been nice.
Stayed 2 nights in Aug 2023
Response from . on 16 Aug,2023
Dear Sacha,Thank you very much for the most positive review on your recent Ensana experiences. We are delighted to read how much you enjoyed your stay, our spa, room and food. We are sorry that massage experience did not meet your expectations, please allow me to express my sincerest apologies. Your comments and ratings are very important and helpful to us in order to maintain the high value standards and services. We hope to see you again soon.Best regards,Péter Mácsai General Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is set in a beautiful island park with lush vegetation and clean air. The spa is top class. The views of the Danube river and the Budapest hills are fantastic. And you can easily reach the center of Budapest.
Stayed 1 night in Aug 2023
Response from . on 16 Aug,2023
Dear James,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are so glad to hear you enjoyed your stay with us and took advantage of our convenient location. It pleases us to learn you found our hotel to be nice and it is great to read you loved our great spa. Hopefully we'll see you again next time you are in Budapest.Best regards,Péter MácsaiGeneral Manager

8/10 Good

Taisiia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was good
Stayed 12 nights in Jul 2023
Response from . on 28 Jul,2023
Dear Taisiia,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are thrilled that you enjoyed your stay with us and hope to have the pleasure of hosting you again soon.Best regards,Péter MácsaiGeneral Manager

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing experience the suite was stunning.
Stayed 1 night in Jul 2023
Response from . on 26 Jul,2023
Dear Kate,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are thrilled that you enjoyed your stay with us and hope to have the pleasure of hosting you again soon.Best regards,Péter MácsaiGeneral Manager

8/10 Good

Emoke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
Excellent service and friendly staff.
Stayed 2 nights in Jul 2023
Response from . on 12 Jul,2023
Dear Emoke,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are happy to know that you had a great stay and enjoyed the excellent service. We are delighted to hear that you were satisfied with our colleagues work. We hope to have you stay with us again.Best regards,Péter MácsaiGeneral Manager

10/10 Excellent

Judit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a very nice place to stay. Very nice rooms , beautiful views and an extremely friendly staff.
Stayed 12 nights in Jun 2023
Response from . on 18 Jul,2023
Dear Judit!Thank you very much for the most positive review on your recent Ensana experiences. We are happy to know that you had a great stay and enjoyed the location and service. We are delighted to hear that you were satisfied with our colleagues work. We hope to have the possibility to welcome you back.Best regards,Péter MácsaiGeneral Manager

10/10 Excellent

Rosemary, Wappingers Falls

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely hotel with delightful amenities, especially the thermal baths and pools. Unfortunately it is located rather far from tourist attractions so taxis or car rental are recommended.
Stayed 4 nights in Jun 2023
Response from . on 12 Jul,2023
Dear Rosemary,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are delighted to read how much you enjoyed your stay and our spa area. We hope to have the possibility to welcome you back.Best regards,Péter MácsaiGeneral Manager

6/10 Okay

Marc

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yup
Stayed 2 nights in Jun 2023
Response from . on 10 Jul,2023
Dear Marc,Thank you for taking the time to submit a review. We would like to apologize if we did not provide you with the stay you were looking for and we would have liked to have been informed about the inconveniences encountered during your stay to improve your experience. We hope we have the opportunity of welcoming you back to Hotel soon and make amends for your recent experience.Sincerely,Péter MácsaiGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from . on 10 Jul,2023
Dear Guest,Thank you very much for the most positive review on your recent Ensana experiences. We are thrilled that you enjoyed your stay with us, and hope to have the pleasure of hosting you again soon.Best regards,Péter MácsaiGeneral Manager

10/10 Excellent

Eliot James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The spa was a massive plus, we used it everyday, very clean and tidy rooms, food good in hotel, staff polite and helpful.
Stayed 4 nights in Jun 2023
Response from . on 10 Jul,2023
Dear Eliot,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are thrilled that you enjoyed your stay with us, and hope to have the pleasure of hosting you again soon.Best regards,Péter MácsaiGeneral Manager

10/10 Excellent

Sergiy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Jun 2023
Response from . on 21 Jun,2023
Dear Sergiy,Thank you very much for the most positive review on your recent Ensana experiences. We are pleased to see that you had a positive overall experience and that we were able to meet your expectations. We hope to have the possibility to welcome you back.Best regards,Péter MácsaiGeneral Manager

10/10 Excellent

Istvan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and beautiful room with great view. Courteous and professional staff. Excellent amenities. Highly recommended!
Stayed 7 nights in May 2023
Response from . on 30 May,2023
Dear Istvan,Thank you so much for your review, it's very much appreciated. Please rest assured that we will share your wonderful feedback with the entire team as this is always a great source of motivation for all of us. Hopefully we'll see you again next time you are in Budapest.Best regards,Péter MácsaiGeneral Manager

6/10 Okay

MARK

Travelled with partner
Liked: Cleanliness, amenities
We had a few problems with our room safe and toilet seat broken food in hotel ok. Location excellent to explore but just found hotel to be ok nothing to take me back
Stayed 5 nights in Apr 2023
Response from . on 4 May,2023
Dear Mark,Thank you very much for taking the time and writing about your experience at Ensana Thermal Hotel Margaret Island. It pleases us to learn you found our location to be excellent. Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We will do our best to ensure that you do not experience these shortcomings next time and provide you with a perfect experience.Sincerely,Péter MácsaiGeneral Manager

8/10 Good

Erez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from . on 25 Apr,2023
Dear Erez,Thank you very much for the positive review on your recent Ensana experiences. We are thrilled that you enjoyed your stay with us, and hope to have the pleasure of hosting you again soon.Best regards,Peter MacsaiGeneral Manager

8/10 Good

Russell John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros Swimming pool, thermal baths, sauna and steam rooms are fantastic and you don't need to pay for these facilities which saves you going to one in the city centre Location is very quiet and Margaret Island is very peaceful Margaret Island has running track going round which is great for runners Staff very friendly Plenty of choice for breakfast Rooms lovely and well kept Robe and slippers supplied for when you want to go to the pool Restaurant and bar were not outrageously expensive and very reasonable for a drink All rooms have balconies with views over the river Cons Location is quite a distant from most tourist spots meaning you have to walk or catch transport Evening meal has a lot of choice but was luke warm One of the two lifts was out of order for the whole time we were there meaning we had to constantly wait for it Smoking area was right by the front door meaning you had to walk through a haze of smoke at times Overall though I would use this hotel again
Stayed 3 nights in Apr 2023
Response from . on 17 Apr,2023
Dear Guest, Dear Mr. Russel John,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are delighted that you enjoyed your stay, our spa and accommodation. We hope to see you again soon.Best regards,Hotel Management

10/10 Excellent

Judit

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean and friendly stuff.
Stayed 3 nights in Mar 2023
Response from . on 28 Mar,2023
Dear Guest, Dear Judit,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are thrilled that you enjoyed your stay with us, and hope to have the pleasure of hosting you again soon.Best regards,Hotel Management

8/10 Good

Zuzana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from . on 28 Mar,2023
Dear Guest, Dear Zuzana,Thank you very much for the most positive review on your recent Ensana experiences. We are delighted that you enjoyed your stay and hope to see you again soon.Best regards,Hotel Management

8/10 Good

thabet

Stayed 3 nights in Mar 2023
Response from . on 21 Mar,2023
Dear Guest, Thank you very much for your positive review. We are delighted that you enjoyed your stay and hope to see you again soon.Best regards,Hotel Management

10/10 Excellent

sara

Stayed 4 nights in Mar 2023
Response from . on 30 Mar,2023
Dear Guest, Dear Sara,We are delighted to read how much you enjoyed your holiday with us. We hope you make plans for a return visit and look forward to welcoming you back soon.Best regards,Hotel Management

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa pools are amazing. There are extensive clinics and massages and therapies available on-site. The buffet breakfast and dinner leave nothing to be desired. Top quality, many choices, helpful staff. Budpest is now my first choice for travel holiday and Ensana Thermal my first consideration for hotel bookings there.
Stayed 5 nights in Feb 2023
Response from . on 24 Feb,2023
Dear Guest, Dear Wayne,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are thrilled that you enjoyed your stay with us and hope to have the pleasure of hosting you again soon.Best wishes,Hotel Management

10/10 Excellent

Rok

Stayed 1 night in Feb 2023
Response from . on 24 Feb,2023
Dear Guest, Dear Rok,Thank you very much for the most positive review on your recent Ensana experiences. We are thrilled that you enjoyed your stay with us and hope to have the pleasure of hosting you again soon.best regards,Hotel Management

10/10 Excellent

boaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fine hotel good spa & facilities very friendly staff
Stayed 4 nights in Feb 2023
Response from . on 15 Feb,2023
Dear Guest, Dear Boaz,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are happy to know that you had a great stay and enjoyed the location and service. We hope to have the possibility to welcome you back.Best regards,Hotel Management

10/10 Excellent

chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Jan 2023
Response from . on 22 Jan,2023
Dear Guest, Dear Chen,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are thrilled that you enjoyed your stay with us, and hope to have the pleasure of hosting you again soon.Best wishes,Hotel Management

4/10 Poor

evangelia, Voula Athens

Travelled with group
Disliked: Cleanliness, staff & service
I am very disappointed with my check in. I had requested and had confirmation from you for a king bed via WhatsApp and you gave me a twin room. I am pregnant and you have no therapies available for me and do not write anything about it in the website. The lady at the spa yesterday said I can do a facial but no appointments available for two days. Very disappointed o am paying for something I cannot use and when I asked for early check out your reservations department said I will be fully charged
Response from . on 18 Jan,2023
Dear Guest, Dear Evangelina,Thank you for taking the time to share your feedback. While we wish you had a perfect experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and it's apparent in this case that we fell short. Please accept our sincere apologies for your inconvenience. We are very sorry to hear that the compensation our colleagues offered did not meet your expectations. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,Hotel Management

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022
Response from . on 9 Jan,2023
Dear Guest, Dear Alexander,We are thrilled that you enjoyed your stay with us, and hope to have the pleasure of hosting you again soon.Best regards,Hotel Management

10/10 Excellent

Mihaela, NORTH LAS VEGAS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great thermal baths, client oriented, friendly staff
Response from . on 9 Jan,2023
Dear Guest, Dear Mihaela,Thank you very much for the most positive review on your recent Ensana experiences. We are pleased to hear you enjoyed your overall stay and loved using the thermal bath. We are delighted to hear that you were satisfied with our colleagues work. We hope you will visit us again soon.Best regards,Hotel Management

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the thermal water and the rooms and the food are amazing
Response from . on 9 Jan,2023
Dear Guest, Dear James,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are happy to know that you had a great stay and enjoyed the thermal water and service. We hope to have the possibility to welcome you back.Best regards,Hotel Management

10/10 Excellent

Renate

Stayed 7 nights in Oct 2022

6/10 Okay

Victor M.

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
They control the A/C, not the guests.
Although it has a great location and it has many amenities, I was not thrilled about false advertisement of having A/C in the room. They had the individual rooms A/C units turned off and even though is was a little cold outside, inside the rooms was hot. I complained at the desk and the staff coldly told me to just open the window of the room. A thing that I hate doing because of bugs and the smell of cigarettes. I paid for a service and I was denied of it during my stay. Not cool at all.
Stayed 3 nights in Sep 2022
Response from . on 7 Oct,2022
Dear Guest, Dear Victor,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We constantly check the temperature inside and outside the hotel. Since our heating/cooling system does not allow us to turn on the heating/cooling individually in each room and the majority of our current guest feedback does not yet justify it, the heating/cooling is not turned on in our hotel. We apologize for any inconvenience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

10/10 Excellent

Sally

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from . on 21 Sept,2022
Dear Guest, Dear Sally,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We hope to have the possibility to welcome you back.Best regards,Hotel Management

8/10 Good

Hengameh

Travelled with partner
Liked: Cleanliness, amenities
Hotel outside needs to be update
Stayed 1 night in Sep 2022
Response from . on 28 Sept,2022
Dear Guest, Dear Hengameh,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. Your comments and ratings are very important and helpful to us in order to maintain the high value standards and services.We hope you will visit us again soon.Best regards,Hotel Management

8/10 Good

Nicholas, Croydon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a great hotel in a fantastic location. food was excellent (although a little expensive), and the surroundings are lovely for walks along the islands many paths and parks. there's lots to do on the island, including sports and entertainment. you can even hire bikes and buggies from the hotel -although it's not cheap. I didn't use any of the Spa facilities but from what I saw, they looked to be excellent -2 indoor pools, and a smaller outdoor pool (the latter used mainly for cooling down rather than exercise)...I had an upper floor, Buda side aspect which was very quiet and you see the sunset...I imagine a lower floor room on the Pest side (facing the main entrance and access road) would not be as pleasurable . There is an amazing rain shower in the bathroom and a fridge/minibar so everything you need - I had a Premier Plus double room. Finally, if you're here for the Sziget Festival as I was, it's an easy 40 minute walk to the festival entrance.
Stayed 3 nights in Aug 2022
Response from . on 2 Sept,2022
Dear Guest, Dear Nicholas,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We're thrilled that you loved our perfect location where you can easily travel to so many great attractions Budapest has to offer. We hope you make plans for a return visit and look forward to welcoming you back soon.Best regards,Hotel Management

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location on Margaret Island is fantastic as is the thermal spa.
Stayed 1 night in Aug 2022
Response from . on 19 Aug,2022
Dear Guest, Dear James,Thank you very much for taking the time and writing about your positive experience at Ensana Thermal Hotel Margaret Island. We are happy to know that you had a great stay and enjoyed the location and service. We hope to have the possibility to welcome you back.Best wishes,Hotel Management

8/10 Good

Queenie, Stafford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing holiday to stay in Ensana hotel. I have booked 2 room for this trip with family but I haven’t received my vip benefits but I got it on the last night of staying after I emailed to hotel manager. The staff are friendly but sometimes they can be very cold and no smiles. I specifically like the breakfast buffet restaurant and there’s a waiter asked us for room number. He was polite and friendly. The hotel needs more staff like him. We enjoyed all the facilities in this hotel and loved the atmosphere on Margaret Island. We shall come again in the near future.
Stayed 8 nights in Aug 2022
Response from . on 2 Sept,2022
Dear Guest, Dear Queenie,Thank you very much for taking the time and writing about your experience at Ensana Thermal Hotel Margaret Island. It pleases us to learn you found our hotel to be nice, and it is great to read you loved our tasty breakfast. Your comments and ratings are very important and helpful to us in order to maintain the high value standards and services.We hope you will visit us again.Sincerely,Hotel Management