In-room safe, desk, laptop workspace, soundproofing

Reviews of IntercityHotel Budapest

4 out of 5
IntercityHotel Budapest
Baross Ter 7-8, Budapest

Reviews

9.2

Wonderful

Rating 10 - Excellent. 222 out of 328 reviews" "
Rating 8 - Good. 75 out of 328 reviews" "
Rating 6 - Okay. 20 out of 328 reviews" "
Rating 4 - Poor. 4 out of 328 reviews" "
Rating 2 - Terrible. 7 out of 328 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Lajos Molnár on 16 May,2024
Dear Russell,We're thrilled to receive your perfect rating! Thank you for choosing us, and we look forward to your next visit.Warm regards,Lajos MolnárOperations Manager

10/10 Excellent

Elayne

Liked: Amenities
Everything on the room was comfortable, efficient and well lit, the room curtains were very dark when closed, and the whole hotel was modern. Very convenient to the train station and local transit options. I hope to stay here again when I return.
Stayed 2 nights in May 2024
Response from Lajos Molnár on 14 May,2024
Dear Elayne,We're delighted to hear that you found your room comfortable, efficient, and well-lit. It's great to know that you appreciated the modern amenities and convenient location. We look forward to welcoming you back on your next visit!Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Richard, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transport hub, we’ll designed room.
Stayed 2 nights in May 2024
Response from Lajos Molnár on 13 May,2024
Dear Richard,Thank you for your feedback! We're delighted you enjoyed our well-designed room at the transport hub.Best regards,Lajos Molnár

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Lajos Molnár on 10 May,2024
Dear Tracey,Your perfect rating brightens our day! We're delighted you had such a fantastic experience during your stay with us.Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Bessy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe, and quiet at night. I felt safe. The staff was absolutely spectacular. Kattia got us settled in late after midnight and it was not a problem. I did communicate with the hotel that my flight was delayed but to please still hold my reservation and they did . I did get to check with Katyia once more. The room was super clean, loved how modern it is. I like they thought of the little details like a mini sewing kit, shower cap, a shoe mitt polisher. A refreshing complimentary bottle of water. The beds and pillows were great. We slept very good. I highly recommend this hotel. Excellent overall .
Stayed 2 nights in May 2024
Response from Lajos Molnár on 10 May,2024
Dear Bessy,Thank you for sharing your wonderful experience! We're delighted to hear that you felt safe and enjoyed our quiet atmosphere. It's fantastic that Kitti provided exceptional service, even during a late check-in. We're glad you appreciated the modern amenities and attention to detail in your room. Your recommendation means a lot to us! We hope to welcome you back soon for another excellent stay.Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Valentyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best hotel in Budapest.
Stayed 1 night in May 2024
Response from Lajos Molnár on 10 May,2024
Dear Valentyn,Thank you for your glowing review! We're thrilled to hear that you found our hotel to be one of the best in Budapest. We look forward to welcoming you back soon!Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean and functional. Had all amenities readily available. Would be excited to stay again.
Stayed 3 nights in Apr 2024
Response from Lajos Molnár on 6 May,2024
Dear Dominic,Thank you for the positive review! We're delighted to hear you found our facilities clean, functional, and well-equipped. We can't wait to welcome you back for another enjoyable stay!Best regards,Lajos MolnárOperations Manager

8/10 Good

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lajos Molnár on 3 May,2024
Dear Byron,Thank you for your feedback! We're thrilled you enjoyed your stay with us.Best regards,Lajos MolnárOperations Manager

8/10 Good

Byron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently located near an underground traincstation, and near lots of food & dining options. It was a little hard to locate because signage was not prominent at eye level. Facilities were clean and comfortable. Generally a good place to stay.
Stayed 1 night in Apr 2024
Response from Lajos Molnár on 2 May,2024
Dear Byron,Thank you for your review! We're glad to hear you found our location convenient and enjoyed the nearby dining options. We appreciate your feedback regarding signage and will take it into consideration for improvement. We're pleased you found our facilities clean and comfortable, and we hope to welcome you back in the future!Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities
Best City Hotel I ever stayed at! :)
Stayed 2 nights in Apr 2024
Response from Lajos Molnár on 2 May,2024
Dear Niall,Thank you for your glowing review! We're delighted to hear that you had such a wonderful experience with us. We hope to welcome you back again soon!Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Nadiia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist named Emma is very nice. We were very tired and she gave us room before official time. Thank you.
Stayed 1 night in Apr 2024
Response from Lajos Molnár on 29 Apr,2024
Dear Nadiia,Thank you for your review! We're glad to hear that Emma provided excellent service and accommodated your needs. We'll make sure to pass on your appreciation to her. We hope to welcome you back soon!Best regards,Lajos MolnárOperations Manager

8/10 Good

Kim, Nanaimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality property very convenient to the train station
Stayed 1 night in Apr 2024
Response from Lajos Molnár on 29 Apr,2024
Dear Kim,Thank you for your review! We're delighted to hear that you found our property to be of good quality and conveniently located near the train station. We appreciate your feedback and hope to see you again soon!Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Margitka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Public Transit and Railway Station. Safe and clean hotel with pleasant staff.
Stayed 5 nights in Apr 2024
Response from Lajos Molnár on 29 Apr,2024
Dear Margitka,We're thrilled to hear you enjoyed our convenient location and found our hotel safe, clean, and staff pleasant. Thank you for your kind words! We look forward to welcoming you back in the future.Best regards,Lajos MolnárOperations Manager

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was modern, clean and convenient.
Stayed 3 nights in Apr 2024
Response from Lajos Molnár on 17 Apr,2024
Dear Natasha,Thank you for your review! We're delighted you found our hotel to be modern, clean, and convenient. We aim to provide a top-notch experience for all our guests.Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Hamish Sudheer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great transport links around the hotel with it being right next to the railway station and taxi stops. Very close to tram and bus stops too so easy to get around the city
Stayed 3 nights in Apr 2024
Response from Lajos Molnár on 17 Apr,2024
Dear Hamish Sudheer,Thank you for your review! We're thrilled you found our location convenient with excellent transport links. We strive to make exploring the city hassle-free for our guests. Looking forward to welcoming you back!Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Eduardo, Caracas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel!
Stayed 1 night in Apr 2024
Response from Lajos Molnár on 15 Apr,2024
Dear Eduardo,We greatly appreciate your positive feedback! It was a pleasure to host you, and we look forward to the opportunity to welcome you back for another delightful stay in the future!Best regards,Lajos Molnár

10/10 Excellent

Charmeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Lajos Molnár on 15 Apr,2024
Dear Charmeline,Thank you for your positive feedback! We hope to welcome you back for another pleasant stay!Best regards,Lajos MolnárOperations Manager

6/10 Okay

Hilda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The place is clean and big and very close to many places. However, the bar manager is a little rude and not accommodating. We received a mini wine as VIP stay. We don’t drink wine and requested to have it changed to bottled water. The lobby receptionist asked the bar/restaurant manager. The manager was rude and said no.
Stayed 1 night in Apr 2024
Response from Lajos Molnár on 8 Apr,2024
Dear Hilda,Thank you for sharing your experience. We're glad to hear you found our establishment clean, spacious, and conveniently located. We apologize for the inconvenience caused by the interaction with our bar manager. Your feedback is valuable, and we will address this matter internally to ensure better customer service in the future.Best regards,Lajos MolnárOperations Manager

10/10 Excellent

BARIS

Stayed 2 nights in Mar 2024
Response from Lajos Molnár on 29 Apr,2024
Dear Baris,Thank you for the perfect score! We're thrilled you enjoyed your stay with us. Looking forward to hosting you again soon!Best regards,Lajos MolnárOperations Manager

8/10 Good

Isabella

Stayed 1 night in Mar 2024
Response from Lajos Molnár on 29 Apr,2024
Dear Isabella,Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay at our hotel.We hope to welcome you back soon for another memorable experience!Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Martha

Travelled with family
Liked: Amenities, property conditions & facilities
Good location. Very pleasant and helpful staff. Clean, quiet room
Stayed 3 nights in Mar 2024
Response from Lajos Molnár on 31 Mar,2024
Dear Martha,Thank you for your positive feedback! We're delighted to hear you enjoyed our convenient location, friendly staff, and peaceful accommodations. We hope to welcome you back soon!Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Paul

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Mar 2024
Response from Lajos Molnár on 19 Mar,2024
Dear Paul,Thank you for your feedback! We're delighted to hear you enjoyed our prime location.Best regards,Lajos MolnárOperation Manager

10/10 Excellent

Anat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, comfortable room, friendly staff.
Stayed 1 night in Feb 2024
Response from Lajos Molnár on 26 Feb,2024
Dear Anat,Thank you for your kind words! We're glad you enjoyed your stay and found our hotel lovely, the room comfortable, and our staff friendly. We hope to welcome you back soon!Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Jacopo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice hotel near train station
Stayed 2 nights in Feb 2024
Response from Kitti on 21 Feb,2024
Dear Jacopo,Thank you very much for staying at IntercityHotel Budapest and for sharing your feedback. We are pleased to see that our location and cleanliness met your expectations.We look forward to welcoming you back again soon!Best regards,Kitti JánosAssistant Front Office Manager

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and check-out. Staff are very friendly and give good advice. Friendly lobby area to wait for other guests. Rooms are very nice and service is great. Very happy with our stay
Stayed 3 nights in Feb 2024
Response from Lajos Molnár on 19 Feb,2024
Dear Jason,Thank you for your review! We're thrilled to hear that you had a pleasant experience with us. We pride ourselves on our easy check-in and check-out process, friendly staff, cozy lobby, excellent rooms, and great service. We're glad you enjoyed your stay, and we hope to welcome you back soon!Best regards,Lajos MolnárOperations Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIGHLY CONVENIENT AND CLEAN
Very good, I like the Inter City brand.
Stayed 1 night in Jan 2024
Response from Lajos Molnár on 4 Feb,2024
Dear Paul,Thank you for taking the time to share your positive experience with IntercityHotel Budapest. We are pleased to hear that you found our facilities highly convenient and clean. Your appreciation of the IntercityHotel brand is valuable to us.We look forward to serving you again in the future.Best regards,Lajos MolnárOperations Manager

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for travelling
Nice clean hotel near Keleti Station .. the room was clean tidy and comfortable the staff were friendly...
Stayed 1 night in Jan 2024
Response from Lajos Molnár on 4 Feb,2024
Dear Nigel,Thank you for taking the time to share your positive experience at our hotel. We appreciate your acknowledgment of our convenient location near Keleti Station and are delighted to hear that you found the room clean, tidy, and comfortable. Our team takes pride in providing friendly and accommodating service, and we are pleased to have met your expectations.We anticipate the opportunity to welcome you back for another comfortable stay in the future.Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Regina

Stayed 1 night in Jan 2024
Response from Lajos Molnár on 4 Feb,2024
Dear Regina,Thank you for taking the time to write about us and share positive feedback.On behalf of the IntercityHotel Budapest team, I look forward to welcoming you back soon.Sincerely yours,Lajos MolnárOperations Manager

6/10 Okay

Evan

Liked: Cleanliness
Bad = The only comfortable seating near the bar was positioned at the hotel entrance which was very cold due to guests coming and going. The room lighting was over complicated with the shower room glass window not being covered by a curtain. The towels were too small, should be bigger. No spare bedding or pillows. Limited coffee- sugar-milk. Good = The staff were friendly and the decor is modern. Good hot shower. Great location next to the Keleti train / Metro station. If it was not for the great locatiin I would not have chosen to stay
Stayed 3 nights in Jan 2024
Response from Lajos Molnár on 12 Jan,2024
Dear Evan,Thank you for taking the time to share your thoughts. We're delighted to hear that you enjoyed our friendly staff, modern décor, and the convenience of our location near Keleti train/Metro station. Your feedback regarding the seating arrangement, room lighting, towel size, and the availability of coffee-sugar-milk is valuable to us. We appreciate your insights, and we'll certainly take them into consideration to enhance our guests' experience. We hope to welcome you back and provide an even more comfortable stay in the future.Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, room very clean and organize
Stayed 3 nights in Dec 2023
Response from Lajos Molnár on 1 Feb,2024
Dear Nicolas,Thank you for taking the time to share your feedback on our property. We appreciate your positive remarks regarding the cleanliness and organization of your room. Delivering a clean and well-organized environment is a key priority for us, and we are pleased to hear that it contributed to your overall experience.We look forward to welcoming you back in the future.Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Mali

Stayed 2 nights in Dec 2023
Response from Lajos Molnár on 4 Jan,2024
Dear Valued Guest,We greatly appreciate your thoughtful feedback and the time you invested in sharing your positive experiences with us.The entire team at IntercityHotel Budapest is eager to have the pleasure of welcoming you back in the near future.Best regards,Lajos MolnárOperations Manager

8/10 Good

Peter, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kitti on 25 Dec,2023
Dear Peter,Thank you for taking the time to provide feedback on your recent stay at our hotel.We are delighted to see that, although not exquisite, your overall experience was good.We hope to have the pleasure of welcoming you back in the future.Sincerely yours,Kitti JánosAssistant Front Office Manager

8/10 Good

Batbayar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and fresh hotel.
Stayed 3 nights in Dec 2023
Response from Lajos Molnár on 20 Dec,2023
Dear Batbayar,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to see that, although not exquisite, your overall experience was good. We hope to have the pleasure of welcoming you back in the future.Best Regards,Lajos MolnárOperations Manager

10/10 Excellent

JeongAe

Stayed 3 nights in Dec 2023
Response from Lajos Molnár on 20 Dec,2023
Dear Guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to see that you enjoyed your experience and that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.Best Regards,Lajos MolnárOperations Manager

8/10 Good

Thomas

Stayed 1 night in Dec 2023
Response from Lajos Molnár on 15 Dec,2023
Dear Thomas,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to see that, although not exquisite, your overall experience was good. We hope to have the pleasure of welcoming you back in the future.Best Regards,Lajos MolnárOperations Manager

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and convenient to Keleti station
Great location for coming or going through the Keleti train station. Cross the street and you're there. Not the best part of the city but we found some nice restaurants and bars within a 25 minute walk. The hotel is modern and clean with well appointed rooms. The staff at reception spoke perfect English and were very helpful.
Stayed 1 night in Dec 2023
Response from Lajos Molnár on 13 Dec,2023
Dear Caroline,Thank you for choosing IntercityHotel Budapest and for sharing your feedback, which received a 100% rating. We are delighted to learn that our room facilities, cleanliness, location and reception staff met your expectations.We look forward to welcoming you back again soon!Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Dean

Stayed 1 night in Dec 2023
Response from Lajos Molnár on 15 Dec,2023
Dear Dean,Thank you for taking the time to write about us and share positive feedback.On behalf of the IntercityHotel Budapest team, I look forward to welcoming you back soon.Sincerely yours,Lajos MolnárOperations Manager

10/10 Excellent

Fabian

Stayed 2 nights in Dec 2023
Response from Lajos Molnár on 10 Dec,2023
Dear Fabian,Thank you for taking the time to write about us and share positive feedback.On behalf of the IntercityHotel Budapest team, I look forward to welcoming you back soon.Sincerely yours,Lajos MolnárOperations Manager

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Liked how cozy & new my room was.
Stayed 3 nights in Dec 2023
Response from Lajos Molnár on 10 Dec,2023
Dear Guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to see that you enjoyed your experience and that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.Best Regards,Lajos MolnárOperations Manager

10/10 Excellent

María del Rocío

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso
Es un hotel de 5 estrellas, disfrazado de 4, mis respetos para el gerente del hotel y sobretodo al gerente de alimentos y bebidas, que profesionales todos es está área. Felicidades, fue un gusto hospedarme con ustedes. Ubicación inigualable, frente a la estación de trenes Keleti
Estación de trenes
Stayed 3 nights in Nov 2023
Response from Lajos Molnár on 5 Dec,2023
Dear Guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to see that you enjoyed your experience and that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.Best Regards,Lajos MolnárOperations Manager

10/10 Excellent

frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location across from Keleti train station and metro. Very good accommodations and breakfast. Staff extremely helpful.
Stayed 1 night in Nov 2023
Response from Lajos Molnár on 1 Dec,2023
Dear Guest,Thank you for choosing to stay at IntercityHotel Budapest and for sharing such wonderful feedback.We are glad to know that our facilities and services met your expectations.We look forward to welcoming you back!Kind Regards,Lajos MolnárOperations Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lajos Molnár on 19 Feb,2024
Dear William,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to see that you enjoyed your experience and that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.Best regards,Lajos MolnárOperations Manager

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, elegant hotel, great dining, elegant decorations, elegant rooms, excellent supportive staff, safe, eco friendly, creative, artistic decorations, and centrally located for walking and transportation.
Stayed 1 night in Nov 2023
Response from Kitti on 15 Nov,2023
Dear Bob,Thank you so much for taking the time to share such a glowing review! We are thrilled to hear that you had a beautiful experience during your stay with us.If your travels bring you back to Budapest, we would love the opportunity to welcome you again.Warmest regards,Kitti JánosAssistant Front Office Manager

8/10 Good

CHIOU-SHYA

Stayed 1 night in Oct 2023
Response from Nikolett B. on 14 Nov,2023
Dear Chiou-Shya,Thank you for staying at IntercityHotel Budapest.I am glad that you have enjoyed your stay in our Hotel!On behalf of the IntercityHotel Budapest team, I look forward to welcoming you back soon.Sincerely yours,Nikolett BathóFront Office Supervisor

10/10 Excellent

Hoomagandan

Stayed 4 nights in Oct 2023
Response from Nikolett B. on 31 Oct,2023
Dear Hoomagandan,Thank you for staying at IntercityHotel Budapest.I am glad that you have enjoyed your stay with us!We are looking forward to welcome you back soon!Kind regards,Nikolett BathóFront Office Supervisor

10/10 Excellent

Peter

Stayed 2 nights in Oct 2023
Response from Kitti on 29 Oct,2023
Dear Peter,Thank you so much for taking the time to share such a positive feedback. I am delighted to know that you have enjoyed your stay.On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back!Sincerely yours,Kitti JánosAssistant Front Office Manager

10/10 Excellent

BJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located right across the street from Keleti Train station. Wonderful area with quick access to buses and the subway.
Stayed 2 nights in Sep 2023
Response from Kitti on 19 Oct,2023
Dear BJ,I am glad that you have enjoyed your stay in our Hotel!On behalf of the IntercityHotel Budapest team, I look forward to welcoming you back soon.Sincerely yours,Kitti JánosAssistant Front Office Manager

10/10 Excellent

MICHAEL

Liked: Cleanliness, amenities, property conditions & facilities
New and modern in contrast with the rest of the area. Keleti train station is right across the street
Stayed 1 night in Oct 2023
Response from Kitti on 19 Oct,2023
Dear MICHAEL,We appreciate your concise and positive review of our hotel. It's wonderful to hear that you found our establishment to be a refreshing and modern contrast in the area, especially with Keleti train station conveniently located right across the street.Your praise for our cleanliness, property conditions, and amenities is truly appreciated. We strive to maintain a high standard in these aspects to ensure a comfortable and enjoyable stay for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. If there's anything specific you'd like during your next visit, please feel free to let us know.Warm regards,Kitti JánosAssistant Front Office Manager

10/10 Excellent

Aidan Zayn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in town!
Cud not ask for more, everything was great!
Stayed 3 nights in Oct 2023
Response from Kitti on 29 Oct,2023
Dear Aidan Zayn,Thank you so much for taking the time to share such a positive feedback. I am delighted to know that you have enjoyed your stay.On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back!Sincerely yours,Kitti JánosAssistant Front Office Manager

6/10 Okay

Janet, Las Vegas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The amenity for being a gold vip member was supposed to be 1 bottle and of sparkling wine which I had to ask for twice before I finally got it. Also after the 2nd night of stay, room was inadequaty cleaned, coffee cup was not refreshed with a clean one.
Stayed 3 nights in Oct 2023
Response from Kitti on 19 Oct,2023
Dear Janet,Thank you for taking the time to provide us with your valuable feedback about your recent stay as a Gold VIP member. We deeply appreciate your loyalty, and we sincerely apologize for the inconveniences you experienced during your visit.We regret the delay in providing the promised amenity and the oversight in not refreshing the coffee cup in your room. This is not the level of service we aim to provide, and we'll use your feedback to ensure such oversights are corrected moving forward.We're delighted to hear that you enjoyed our property conditions, facilities, and the service provided by our staff. Your positive comments are greatly encouraging, and we'll continue to work hard to maintain and improve these aspects of your stay.Thank you for choosing our hotel, and we look forward to serving you again in the future.Warm regards,Kitti JánosAssistant Front Office Manager