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Reviews of Buffalo Marriott at LECOM HARBORCENTER

3.5 out of 5
Buffalo Marriott at LECOM HARBORCENTER
95 Main St, Buffalo, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 533 out of 704 reviews" "
Rating 8 - Good. 111 out of 704 reviews" "
Rating 6 - Okay. 35 out of 704 reviews" "
Rating 4 - Poor. 14 out of 704 reviews" "
Rating 2 - Terrible. 11 out of 704 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Gabriel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The drain in my room was broken, but other than that, my stay was as perfect as can be.
Stayed 1 night in May 2024
Response from The Management Team of the Buffalo Marriott on 20 May,2024
Dear Gabriel,Thank you for taking the time to share your experience at our hotel. We appreciate your feedback and are delighted to hear that your overall stay was as perfect as can be. Your satisfaction is our top priority, and we strive to provide a comfortable and enjoyable experience for all our guests.We apologize for the inconvenience caused by the broken drain in your room. Our maintenance team has been notified and is working diligently to rectify the issue. Rest assured, we understand the importance of ensuring all facilities are in proper working condition, and we appreciate your patience and understanding in this matter.Your valuable feedback helps us to continuously improve our services. We sincerely apologize for any inconvenience caused during your stay and appreciate your understanding. If you have any other concerns or questions, please feel free to reach out to our assistant general manager, Lindsey S. Schneggenburger at lschneggenburger@shanercorp.com. She will be more than happy to assist you further.Thank you once again for choosing the Buffalo Marriott at LECOM HARBORCENTER, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Warm regards,

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and personable, and it's great walking distance to Sahlen field
Stayed 1 night in May 2024
Response from The Management Team at Buffalo Marriott at LECOM H on 20 May,2024
Dear Jessica,Thank you for taking the time to share your experience at our hotel. It warms my heart to hear that you found our staff to be great and personable. We pride ourselves on delivering exceptional customer service, and it's wonderful to know that our team made a positive impression on you.Moreover, we're delighted that our hotel's location to Sahlen Field enhanced your stay. Being close to popular attractions is always a plus!If there's anything else we can do to make your future visits even more pleasant, please don't hesitate to let us know. Your satisfaction is our top priority.Thank you once again for your kind words, and we look forward to welcoming you back to the Buffalo Marriott at LECOM HARBORCENTER in the future.Warm regards,

10/10 Excellent

Lialette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel and so convenient for Buffalo Sabres games. The price is steep but well worth it for the convenience of the location.
Stayed 1 night in Apr 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 20 Apr,2024
Thank you for your feedback!

10/10 Excellent

Franklin

Loved everything on and about the property. It was higher cost but worth the cost for those who can afford it.
Stayed 5 nights in Apr 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 17 Apr,2024
Thank you for your feedback!

8/10 Good

Avrohom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 17 Apr,2024
Thank you for your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely view of Lake Erie and the USS Little Rock from my room.
Stayed 1 night in Apr 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 13 Apr,2024
Thank your for your feedback!

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the concert at key bank center!!!
Stayed 1 night in Apr 2024
Response from Buffalo Marriott at LECOM HARBORCENTEr on 9 Apr,2024
Thank you for your feedback!

10/10 Excellent

Kendall

Stayed 1 night in Apr 2024
Response from Buffalo Marriott LHC on 28 Apr,2024
Thank you for your feedback!

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful
Stayed 1 night in Mar 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 9 Apr,2024
Thank you for your feedback!

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 9 Apr,2024
Thank you for your feedback!

10/10 Excellent

Taleb

Stayed 5 nights in Mar 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 9 Apr,2024
Thank you for your feedback!

10/10 Excellent

Tre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 17 Mar,2024
Thank you for your feedback!

10/10 Excellent

Cameron

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Buffalo Marriott at LECOM HABORCENTER on 26 Mar,2024
Thank you for your feedback!

10/10 Excellent

sherri, Hilton

Travelled with partner
Liked: Amenities
Beds were comfortable and the room was very clean
Stayed 1 night in Mar 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 17 Mar,2024
Thank you for your feedback!

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son & I stayed at this hotel after the Zach Bryan concert. Great hotel, great staff, & a great overall experience!
Stayed 1 night in Mar 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 17 Mar,2024
Thank you for your feedback!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here when my daughter went to the Zach Bryan concert. Very nice and convenient.
Stayed 1 night in Mar 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 17 Mar,2024
Thank you for your feedback!

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 9 Apr,2024
Thank you for your feedback!

6/10 Okay

Jason

Travelled with family
Liked: Staff & service, property conditions & facilities
Very over priced! Not the cleanest room I’ve stayed in.
Stayed 1 night in Mar 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 26 Mar,2024
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. __[INSERT GUEST ISSUE]__ has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 10 Mar,2024
Thank you for your feedback!

10/10 Excellent

Ann Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Keybank center & staff was fantastic
Stayed 1 night in Mar 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 10 Mar,2024
Thank you for your feedback!

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I enjoyed our stay to attend a Sabres game. Our room was on the blah side as there was nothing exciting for the rate we paid, but we weren’t there to stay in our room. The hotel connects right to Keybank Center with a direct inside walk from the hotel to the arena. Did not have to go outside, and that was ideal considering it was raining. Would stay here again.
Stayed 1 night in Mar 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 17 Mar,2024
We appreciate your feedback and hope to host you again!

8/10 Good

Richard

Stayed 1 night in Mar 2024
Response from Buffalo Marriott at LECOM HABORCENTER on 26 Mar,2024
Thank you for your feedback!

10/10 Excellent

Mercedes

Stayed 1 night in Feb 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 26 Mar,2024
Thank you for your feedback!

10/10 Excellent

Robert

Travelled with group
Great stay very clean and very nice
Stayed 1 night in Feb 2024
Response from Buffalo Marriott at LECOM HABORCENTER on 26 Feb,2024
Thank you for your feedback!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Buffalo Marriott at LECOM HARBORCENTER on 26 Feb,2024
Thank you for your feedback!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love being able to walk to the Key Bank Center for events. It is very close the train station.
Stayed 1 night in Feb 2024
Response from Buffalo Marriott at LECOM HARBORCENTER on 26 Feb,2024
Thank you for your feedback, we look forward to hosting you again soon!

6/10 Okay

debra

Travelled with family
Liked: Amenities
Did not like my room. One of the rooms was an accessibility room so the washroom was designed accordingly. Small counter top and shower not what I expected. Was disappointed.
Stayed 1 night in Feb 2024
Response from Buffalo Marriott at LECOM HARBORCCENTER on 26 Feb,2024
We appreciate your feedback and have noted for future stays.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Lots of great places to eat within walking distance
Stayed 2 nights in Feb 2024
Response from Buffalo Marriot at LECOM HARBORCENTER on 26 Feb,2024
Thank you for your feedback!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marriott Staf on 8 Feb,2024
Thank you for your feedback! We look forward to hosting you again when your travels bring you back to Buffalo!

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but you have to pay for breakfast
Breakfast was not included and you have to pay for the wifi service if you wanted to use it. That was my complaints about my stay. Otherwise it was a great location and service was awesome. Thats the only reason I'm giving it 5 stars
Stayed 1 night in Jan 2024
Response from Marriott Staff on 8 Feb,2024
Thank you for your feedback! We look forward to hosting you again when your travels bring you back to Buffalo!

10/10 Excellent

Haley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lots of great things to do in walking distance
Stayed 1 night in Jan 2024
Response from Buffalo Marriott LHC on 8 Feb,2024
Thank you for your feedback! We look forward to hosting you again when your travels bring you back to Buffalo!

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and rooms are excellent. The hotel restaurant is as good as any I have dined at. Steak was outstanding
Stayed 1 night in Jan 2024
Response from Buffalo Marriott LHC on 8 Feb,2024
Thank you for your feedback! We look forward to hosting you again when your travels bring you back to Buffalo!

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Buffalo Marriott LHC on 8 Feb,2024
Thank you for your feedback! We look forward to hosting you again when your travels bring you back to Buffalo!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 stay.
First time in Buffalo and I thought this was a fantastic stay. It’s in an exceptional area—walking distance to breweries, downtown, the waterfront, casino. The restaurant was exceptional. We dined there for breakfast lunch and dinner, and both the service and food was top notch. The customer service was 10/10 from every person we dealt with. Should be noted that the waterfront view is largely of a highway, but we didn’t mind that either. Would stay here again.
Stayed 1 night in Jan 2024
Response from Buffalo Marriott LHC on 8 Feb,2024
Thank you for your feedback! We look forward to hosting you again when your travels bring you back to Buffalo!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marriott staff on 8 Feb,2024
Thank you for your feedback! We look forward to hosting you again when your travels bring you back to Buffalo!

6/10 Okay

Rosemary

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room for Improvement
Although the staff was friendly and tried to please, it was evident there was a great deal of understaffing. This was particularly evident with restaurant services and handling of room service. The food was excellent but at times more basic del8very would have been more appreciated over attempts to provide extras without sufficient staff that resulted in slow responses and errors. There was little information for services provided and when one called for service from the room phone often the answer would be to check the hotel website. The room rates were pricey ($500 per night) so higher quality service was expected.
Stayed 2 nights in Dec 2023

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffalo experience
Very good hotel experience. I will stay there again!
Stayed 1 night in Dec 2023
Response from Buffalo Marriott at LECOM HARBORCENTER on 8 Feb,2024
Thank you for your feedback! We look forward to hosting you again when your travels bring you back to Buffalo!

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Buffalo Marriott LHC on 8 Feb,2024
Thank you for your feedback! We look forward to hosting you again when your travels bring you back to Buffalo!

10/10 Excellent

Jodi

Travelled with family
Liked: Amenities
Great front desk staff. Very accommodating and helpful!
Stayed 1 night in Dec 2023
Response from Buffalo Marriott at LECOM HARBORCENTER on 8 Feb,2024
Thank you for your feedback! We look forward to hosting you again when your travels bring you back to Buffalo!

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Marriott Staff on 8 Feb,2024
Thank you for your feedback! We look forward to hosting you again when your travels bring you back to Buffalo!

10/10 Excellent

Tiffany

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Dec 2023
Response from Marriott staff on 8 Feb,2024
Thank you for your feedback! We look forward to hosting you again when your travels bring you back to Buffalo!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a hockey game. Couldn’t have been any more convenient. Staff was super friendly and room was perfect. Would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Marriott staff on 8 Feb,2024
Thank you for your feedback! We look forward to hosting you again when your travels bring you back to Buffalo!

10/10 Excellent

nhan

Stayed 4 nights in Dec 2023
Response from Buffalo Marriott LECOM HARBORCENTER on 8 Feb,2024
Thank you for your feedback! We look forward to hosting you again while in the Queen City!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar expensive but location is great
Stayed 1 night in Nov 2023
Response from Buffalo Marriott at LECOM HARBORCENTER on 23 Nov,2023
We appreciate your feedback!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located next door to venue we were going to. Staff was excellent, especially the valet
Stayed 1 night in Nov 2023
Response from Buffalo Marriott at LECOM HARBORCENTER on 21 Nov,2023
Thank you so much for your feedback, we look forward to hosting you again!

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient for the hockey arena and casino
Stayed 1 night in Nov 2023
Response from Buffalo Marriott at LECOM HARBORCENTER on 6 Nov,2023
Thank you for the feedback!

10/10 Excellent

Jean, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from BMLHC on 3 Nov,2023
Thank you for your feedback!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Buffalo Marriott at LECOM HARBORCENTER on 28 Oct,2023
Thank you for your feedback!

10/10 Excellent

Mary-Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attached to the KeyBank centre, great location if your seeing a show there. Friendly staff and clean rooms.
Stayed 1 night in Oct 2023
Response from Buffalo Marriott at LECOM HARBORCENTER on 24 Oct,2023
Thank you for your feedback!

10/10 Excellent

Jessica

Stayed 1 night in Oct 2023
Response from Buffalo Marriott at LECOM HARBORCENTER on 6 Nov,2023
Thank you for your feedback!