Lobby

Reviews of La Quinta Inn & Suites by Wyndham Buffalo Amherst

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 643 out of 1363 reviews" "
Rating 8 - Good. 394 out of 1363 reviews" "
Rating 6 - Okay. 175 out of 1363 reviews" "
Rating 4 - Poor. 78 out of 1363 reviews" "
Rating 2 - Terrible. 73 out of 1363 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious.
Stayed 1 night in May 2024

10/10 Excellent

Brittany

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were actually taken aback at how great this property was. Clean, awesome front desk staff, and a massive room which was great for us and our two large breed dogs!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Fernanda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park
Stayed 1 night in Apr 2024
Response from Manager on 1 May,2024
Hello Fernanda,We're pleased to hear that parking was convenient for you during your stay. Our team strives to make all aspects of your visit hassle-free. If you have any other feedback to share, please don't hesitate to reach out.

10/10 Excellent

Luis

Very nice Great breakfast.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 26 Apr,2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Naomi

Travelled with partner
Great value!
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr,2024
Hello Naomi,We're delighted to hear that you found value during your stay with us. If you ever have any more feedback, we'd love to hear from you. Have a wonderful day!

10/10 Excellent

Carissa

Stayed 1 night in Apr 2024
Response from Manager on 26 Apr,2024
Hello Carissa,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

6/10 Okay

Kimberly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr,2024
Hello Kimberly, We appreciate you choosing to stay with us. Please feel free to contact us directly with any further feedback so we can ensure your next stay exceeds your expectations.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness was exceeding my expectations. Would stay here again!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 Apr,2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Dor

Liked: Cleanliness, property conditions & facilities
cool
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr,2024
Hello Dor,We appreciate you taking the time to share your feedback with us. Should you require further assistance, please do not hesitate to contact our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Joy, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean place overall.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr,2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Melissa

Liked: Cleanliness
It was good. Staff were nice and accommodating. The room was very clean and the breakfast was great. We didn’t give it a higher rating for a few reasons - there was no safe in the room, the chair was broken, the toilet plugged quickly and we had someone beg us for money in the front lobby.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr,2024
Dear Guest,Thank you for your feedback, and we're glad to hear that you found our staff accommodating, the room clean, and the breakfast enjoyable. We apologize for the issues you encountered during your stay, including the lack of a safe, the broken chair, and the inconvenience of a plugged toilet. We take your comments seriously and will address these concerns promptly to ensure a better experience for our guests in the future. Additionally, we'll review our security measures to prevent similar incidents from occurring in our lobby. We appreciate your understanding and hope to welcome you back for an improved stay.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities
nice
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr,2024
Hello Matthew,Thank you for your feedback. We are glad to hear you had a pleasant stay with us. Our team strives to provide excellent service to all our guests. If you have any further comments or suggestions, please do not hesitate to contact our management team directly. We look forward to welcoming you back in the future.

8/10 Good

Tiana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 15 Apr,2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Mary Ellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very pleasant and helpful
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 10 Apr,2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

6/10 Okay

Linh

Stayed 2 nights in Apr 2024
Response from Sophia CSR on 10 Apr,2024
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr,2024
Hello David,Thank you for staying with us! We're thrilled to hear you had a fantastic experience at our hotel. We look forward to welcoming you back soon.

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr,2024
Dear Guest,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

David, Bloomsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very clean,staff was excellent !
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr,2024
Hello David,We are pleased to hear that you found our facilities clean and our staff excellent! Our team takes pride in providing top-notch service to all our guests. If you have any further feedback or need assistance, please don't hesitate to reach out to us.

8/10 Good

MC

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
everything was clean and staff were helpful, not a nice view.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 6 Apr,2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Muhammad Abbas

Business traveller, Travelled with group
Disliked: Cleanliness, amenities
Unprofessional staff Very rude behavior.i would not recommend anyone
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 6 Apr,2024
Dear Guest,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding the issues you encountered were not addressed professionally. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 4 Apr,2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Kamruddin

There are limited options available for breakfast. Reception could be welcoming when it comes to greeting and checking in. Overall okay experience.
Stayed 2 nights in Mar 2024
Response from Manager on 3 Apr,2024
Hello Kamruddin, Thank you for sharing your feedback with us. We appreciate your comments and will share them with our team for review and improvement. We hope to welcome you back in the future for an enhanced stay.

8/10 Good

Lauren

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr,2024
Hello Lauren,We are delighted to hear that you had a pleasant stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

2/10 Terrible

Michael

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The heat didn’t work in our room. I needed a room with a tub for my wife since she’s disabled. The new room we got had a shower, so I had to talk to them again for a room with a tub. Finally got one and the drain was broken and wouldn’t hold water. We gave up because we had a Dr’s appointment at 7am the next morning. It was very exhausting trying to get things corrected. Will not stay there again.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar,2024
Hello Michael, We're sorry to hear about the issues you experienced during your stay. It's important to us that our guests are comfortable and have everything they need. We appreciate your feedback and will address this with the team to ensure a smoother experience for future guests.

2/10 Terrible

Akini

Travelled with partner
Disliked: Staff & service, amenities
The management of the hotel is a married couple, at least, the management for the day shift. The husband, an older bangladesh/indian gentleman, was extremely rude to me. At the desk, i was about to purchase 2 bottles of water and he asked me, "What's your room number?" I said, "I'll pay with my debit card." He insisted on asking for my room number. I repeated that payment would be made with my card and there is no need to charge it to my room. He immediately started yelling at me and telling me to get out. He even threatened to call the police. This confused me greatky. Luckily, my fiance and I were leaving the next morning. It was a horrible experience and he seemed to be a bit racist as well. Not a friendly guy at all.
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar,2024
Hello Akini, We value your feedback and are sorry to hear about your experience. We encourage guests to provide their room number for security purposes, but we understand your preference for card payment. Please know that all interactions are meant to maintain a secure environment for all guests. We appreciate your stay and hope any future visits are more enjoyable.

10/10 Excellent

Jen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar,2024
Hello Jen,We're delighted to hear you found our hotel easily. If you have any further feedback or would like to share more about your stay, please don't hesitate to reach out. We appreciate your review and hope to welcome you back in the future.

10/10 Excellent

Karlla, New York

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean, it smelled very good, breakfast variety was nice and gym open 24 hours a plus!
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar,2024
Hello Karlla,We're delighted to hear you appreciated our clean facilities, enjoyable breakfast options, and convenient 24-hour gym access during your stay. Your positive feedback is truly appreciated, and we hope to welcome you back again soon.

10/10 Excellent

Oscar, Shrewsbury

Liked: Cleanliness, staff & service, property conditions & facilities
New and clean
Stayed 1 night in Jan 2024
Response from Manager on 24 Mar,2024
Hello Oscar,We are pleased to hear that you found our hotel to be new and clean. Your positive feedback is truly appreciated. Thank you for taking the time to share your experience with us.

10/10 Excellent

Huthaifa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and new hotel
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar,2024
Hello Huthaifa,We appreciate your positive feedback on our convenient location and modern facilities. Should you have any further feedback or questions, please feel free to reach out to our management team directly.

10/10 Excellent

Terrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service...I forgot my passports in the room at check out, I received a call shortly after and collected them.
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar,2024
Hello Terrence,We are pleased to hear that you experienced excellent service during your stay with us. Your feedback is greatly appreciated, and we are delighted that we were able to assist in promptly returning your passports. Your satisfaction is important to us, and we thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

ELTON TERRENCE D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Tidy...Friendly Staff..Close to eateries and other major stores.
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar,2024
Hello ELTON TERRENCE D,We are delighted that you found our hotel clean with friendly staff and a convenient location near eateries and stores. Your positive feedback is truly appreciated, and we hope to welcome you back again in the future!

8/10 Good

Ashana, Brampton

Stayed 1 night in Mar 2024
Response from Manager on 7 Apr,2024
Hello Ashana,We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience and that we were able to meet your expectations. If you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns.

10/10 Excellent

Candy

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast was absolutely delicious! The pool had salt water, it was warm and they have a chair lift to allow all guests to enjoy the pool. The beds were comfortable. The rooms were quiet so you can get a good nights rest. I highly recommend this hotel to anyone.
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar,2024
Hello Candy, We are pleased to hear that you enjoyed our delicious hot breakfast and found our pool facilities accommodating. It's great to know you had a comfortable stay with us and were able to get a good night's rest. Thank you for recommending our hotel to others.

10/10 Excellent

Kari

Travelled with family
Liked: Property conditions & facilities
This is now our go to hotel when we cross the border
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar,2024
Hello Kari,We are thrilled to hear that our hotel has become your preferred choice for border crossings. We appreciate your loyalty and hope to welcome you back for another excellent stay in the future.

10/10 Excellent

Julie

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar,2024
Hello Julie,We are thrilled to hear that you had a wonderful experience during your stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
How professional and clean it was.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 5 Mar,2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 5 Mar,2024
Hello Michael,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Robynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from highway and centrally located for us for food and shopping. Very nice facilities and quiet area.
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb,2024
Hello Robynne,We're delighted to hear you found our location convenient and enjoyed the facilities in our quiet area. Your positive feedback is greatly appreciated!

10/10 Excellent

Ming

Travelled with family
Liked: Amenities
A welcome information from the TV screen made me feel very good!
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb,2024
Hello Ming,We're delighted to hear that our TV screen message had a positive impact on your stay. Your comfort and satisfaction are our top priorities. Should you have any further feedback or suggestions, please feel free to get in touch with our management team. Thank you for sharing your experience with us.

10/10 Excellent

Zahra, Innisfil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb,2024
Hello Zahra,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another exceptional experience at our hotel.

8/10 Good

Dylana

Liked: Staff & service
Very reclose and private.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb,2024
Hello Dylana,We appreciate your feedback and are pleased to hear you found our hotel to be quiet and secluded. Should you have any further comments or concerns, please don't hesitate to reach out to our management team for assistance. Thank you for choosing to stay with us.

8/10 Good

Beverly

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar,2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Sinatou

Liked: Cleanliness
Disliked: Amenities
Service is slow
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb,2024
Hello Sinatou, We apologize for any inconvenience you experienced. Your feedback helps us improve our service for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Rola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb,2024
Hello Rola,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

4/10 Poor

Lou

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Broken a/c heater very noisy
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb,2024
Hello Lou, We're sorry to hear about your experience with the A/C heater noise. Your feedback is valuable, and we will address this with our maintenance team. Our goal is to ensure all guests have a comfortable stay.

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of sounds coming from ducts and vents etc. A noisy sleep
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb,2024
Hello Julia, We're sorry to hear about the disturbance you experienced during your stay. Guest feedback is valuable to us, and we will strive to address this matter internally for future improvements. Our team is dedicated to ensuring a comfortable environment for all our guests.

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Shower was amazing, bed was comfy, breakfast was good.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb,2024
Hello Tiffany,We are delighted to hear that you enjoyed our clean facilities, comfortable bed, and tasty breakfast during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future for another great experience at our hotel.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 1 Mar,2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Taimur

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar,2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.