Malacca Resorts

"Have own parking, and it is free. Nearby also have many thing to eat. Hotel is clean"

"Good compliance to Covid19 SOP"

"This is my second time staying in this small petite but amazing hotel. As expected, hotel, surrounding, room are spotless. I book a room with a small garden and it was awesome! As now there a high cases of covid 19, the hotel has taken a decent action following all the SOP to the guests. Check in was fast and easy. Staff (especially Mr Lee and the housekeeping guy) were very helpful and friendly. In addition, The location is superb and closed to Malacca city center. They have upgrade the parking area for the guest as well. Keep it up!"

"Will definitely come back again! "

"The Waterpark is nice but we have to pay different charges for it. It will be nice if there is a special package including the entry to the water park together with the resort stay. We encounter a very late check in due to insufficient staff for the housekeeping. Resort should be able to anticipate a high volume of patron due the relax on the MCO by providing a better service. We were given a later time for check out for to compensate but it somehow because my family were very tired (due to the travelling) upon arrival, we were very dissapointed. Hope the condition is improving in the future."

"Nice classic architectures and spacious place. However, it's quite hot at the receptionist area. The hotel quite strategic because there's malls, petrol stations, attractions nearby. the downside of the hotel is, it looks like the hotel is not taken care carefully. I saw dirty glass in front of the room door, cutlery and plates are greasy in the dining hall. During my check-in, there's no towel, TV remote, mineral waters and cups. So I asked the receptionist to send it to my room. However, waiting for those items was 1 hour long! keeping tab with the receptionist several times. The services very slow. During registrations also the receptionist took about 10 mins each customers. They're lacking of social and common sense skill. Why you need to arrange the chairs while we're having a meal on that table? So unprofessional. They look like fresh graduates but regardless how new you are, you suppose to have great skills handling customers. LIft, very slow and sometimes malfunction. Overall stay was okay. Will I check in here again? I don't think so. I wish the staff services are fast thinkers and all the best for the hotel."

"I book hotel with a certain total amount including tax and service charge and choose pay at the hotel, during check-in i was asked to pay amount higher than agreed amount. Luckily i brought printed email confirmation and show the agreed amount. I was required to wait before the payment made."

"Good service provided. Especially the Chef Ong who constantly checking on the dinner served. We took the package with dinner. The staffs in from the concierge, front office and the restaurants are very well mannered and friendly. Keep it up guys."

"Comfort stay & nice breakfast!"