Dear Gaiane, Thank you for choosing Hotel Casa Real by Santa Rita. We really appreciate your review, where you describe perfectly our experience. Hoping to welcome you again. Regards. Juan Vila, Hotel Manager

Gracias por puntuar su experiencia con nosotros.Un afectuoso saludo

Dear Heather, thank you for trusting in Hotel Casa Real by Santa Rita Vineyard. We appreciate ypur comments and we are glad that you have had an amazing stay. We hope see you soon. Regard

Dear Robert,Thank you very much for taking the time to leave a review; we are glad to have been able to provide a wonderful experience. Hope to see you again!

Dear Tom,Thank you very much for taking the time to leave a review. We are so happy our staff, and their service, were one of the highlights of your stay; we always do our best to make our guests feel special. This beautiful 1880 colonial house is, as you say, charming, and its surrounding park is the perfect backstage. We will go over our check-in, and pre-check-in procedures, as it appears you were not told about our different tour options such as our Classic, Selection, Premium, and Carmenere tours, to name a few, or about our Museo Andino (a pre-Columbian museum with over 3000 artifacts), our pool, bicycles, sauna, etc. Hopefully we will have the opportunity to host you once again, so you can enjoy the full Hotel Casa Real - Viña Santa Rita experience.Kind regards,

Dear Elizabeth,Thank you very much for taking the time to give us some feedback. We are happy you enjoyed this beautiful house and its surroundings and are already working on some of the points you brought up, like scheduled tours around the house, so guests can learn more about this beautiful historical site. Being a historical site, some of the things you mentioned are a bit more difficult to improve, and usually take longer than we would like, be we are always doing our best to make our guests experience as comfortable and memorable as possible.We thank you for your kind words, and hope to host you again sometime.Kind regards,

Dear Diana,Thank you very much for taking the time to leave a review. We are happy to learn you had a chance to enjoy our beautiful park.

Dear Stephen, Thank you for choosing Hotel Casa Real by Viña Santa Rita. It is a pleasure for us to know that you had a great time at Casa Real. We look forward to welcoming you again. Best regards

Dear Guest, We are very sorry about that. As an historical building, we cannot install those types or equipment’s, although we have cooler systems that work very good. I am going to ask why you did not have one of those. Kind regards.

Thank you very much for your rate!

Dear guest, thank you very much for your review. Hope you come back, Kind regards.

Dear guest, I am going to resend you the message we sent you las saturday and last friday. "Mr. May, as it was explained several times, the error was caused by an additional tax that burdened our management system. We verified that you had a dialogue with the receptionist before leaving the hotel, where you are notified of the pending charge corresponding to the tours. She asked you if you used the same credit card on file, to which you agreed. Dialogue registered by security cameras. Also, thanks to this case, we have detected that between the credit card collection system and our security cameras there are 13 minutes of defacement. That is why the charge appears at 8:01 am, at the same time as the cameras say 8:14 am (interaction). I am sure that this unfortunate time difference caused confusion. I hope this clarifies the situation, and understands that we never use personal information of guests for our benefit. I will follow the process of cancellation of the extra tax charged. Personally I will make sure that your refund is processed as soon as possible and I will be in contact with you to send you your invoice with the correct amount. We hope that this incident does not obscure the experience lived in our facilities." Honestly we dont think we deserve the rate you put on us just because a small mistake that was already clarified. Kind regards.

Dear Mark, Thank you very much for your review, the 40 hectares park is in did amazing with diferent styles and lagoons it invites our guests to have a meeting with nature. Hope you come back soon! Kind regards.

Thank you

Estimado Rodrigo, le agradecemos la confianza en Hotel Casa Real de Viña Santa Rita para su estadía, así como la puntuación que nos otorga. Esperamos verlo pronto de vuelta. Un saludo.

Estimada Edyanne,Nos alegra que su estadía en Hotel Casa Real haya sido un 10. Esperamos poder recibirle nuevamente en el futuro.Saludos cordiales,

Estimado Nicolás,Muchas gracias por tomarse el tiempo para evaluar su estadía en Hotel Casa Real. Esperamos poder recibirle pronto nuevamente.Saludos cordiales

Estimada Mariela,Muchas gracias por tomarse el tiempo para dejar una reseña sobre su estadía en Hotel Casa Real. Esperamos poder recibirle nuevamente.Saludos cordiales,

Estimada Edilia,Muchas gracias por tomarse el tiempo para dejar una reseña. Siempre es un agrado saber que nuestros huéspedes disfrutaron su estadía con nosotros. Esperamos verle nuevamente pronto.Saludos coridales,

Estimado Sergio,Muchas gracias por darnos nota máxima tras su estadía. Esperamos poder recibirle nuevamente en el futuro.

Estimada María,Muchas gracias por tomarse el tiempo para comentar. Nos alegra que haya disfrutado de nuestro hotel y su hermoso entorno. Agradecemos también su comentario sobre la señalización, evaluaremos como mejorar ese punto.Saludos cordiales,

Estimado Juan, Estamos felices de que haya disfrutado su estadía en Hotel Casa Real y nos haya puntuado con 10 de 10. Saludos cordiales, Diego Ábalos Jefe de Operaciones y Servicios Hotel Casa Real

Dear Guest, Thank you very much for your review. Kind regards.

Dear Guest, Thank for you review. We are sorry to hear you did not like the food at the Hotel Restaurant. About the tour, for people who take the fullboard rate, the tour is private for the guests of the hotel, not together with the day tours, of course for the ones who book the Bed and Breakfast it is with the regular tours, because there is no way to know who is going to take what kind of tour. Kind regards.

Dear Guest, Thank you very much for your review. In did we do not have AC in rooms because the building is an historical monument so it is difficult to put the devices that are needed, we are looking for a solution though. Kind regards.

Dear guest, Thank you very much for your review. Indeed the property is absolutely outstanding, with the park, church, museum between others! We are going to work on the swimming pool area. Thank for the feedback. Kind regards,

Estimada Andrea, Muchas gracias por su comentario. Cada día intentamos mejorar nuestro servicio y productos por que con un lugar tan increíble como este, sabemos que no podemos no estar a la altura. Tomo la critica del desayuno, revisaremos las cantidades, en cuanto al Restaurant Doña Paula, se le hará llegar a los encargados su comentario. Siempre estamos intentando mejorar la calidad de nuestro trabajo,comentarios como el suyo hacen que sea mas sencillo. Esperamos vuelva pronto. Saludos.

Estimada Claudia, Muchas gracias por su comentario, el Parque de 40 hectáreas que rodea al Hotel es una joya del paisajismo nacional, fue diseñada por Guillermo Renner, el mismo que diseño el Parque O´higgins en Santiago. Esperamos tenerla de vuelta pronto. Saludos,

Estimada Marcia, Gracias por su comentario.Las opiniones de nuestros huéspedes son fundamentales para estar en constante mejora. Las habitaciones no cuentan con Aire Acondicionado ya que al ser el Hotel un Patrimonio Histórico Natural la instalación de equipos esta limitada, sin embargo estamos trabajando en el diseño de algún sistema de Aire que debiera estar funcionando en el segundo semestre de este año, en cuanto a las chimeneas, estas están prohibidas en toda la región metropolitana, donde se encentra el Hotel. En prácticamente todos los comentarios que tenemos en otros portales, nuestros huéspedes destacan la atención personalizada del personal del Hotel, llama la atención su comentario por lo que se realizara una investigación interna para detectar que sucedió y cerciorarnos que no vuelva a suceder. En cuanto al medio de transporte, nuestro proveedor de servicios tiene una flota de vehículos nuevos, pero ustedes prefirieron un medio de transporte de menor costo con muy poca antelación, por lo que ante la urgencia y de la mejor voluntad, en Recepción les consiguieron el contacto de algo mas acorde a su presupuesto. Esto fue una transacción entre privados, lo que queda demostrado en que el pago fue directo al conductor y no mediante el Hotel. De todas maneras sus puntos nos ayudan a mejorar nuestro servicios, gracias a ellos hemos mejorado nuestros procedimientos para que situaciones como la descrita no se vuelvan a repetir. Gracias, Saludos.