Bur Dubai Holidays

Considering the price, I found the space rather small. Additionally, the temperature knobs in the bathroom sink and shower were backwards (which may cause a problem with younger children), and the hot water itself was SUPER HOT! Attempts to regulate the temp was unsuccessful. It ran ICE COLD or PIPING HOT and would stay warm for just seconds. I found myself timing and hurrying to utilize the shower during the brief warm periods. I'm not sure if that's due to being on the top floor or not but it was a major inconvenience.

The staff. Everyone was a different level of hospitality, very impressed. Jericho in the restaurant had a smile on his face every minute of the day and couldn’t have been more helpful. Housekeeping staff for room 508 were superb, 11/10. Reception staff so helpful as well as concierge. Chefs in the restaurant were so friendly, patient and helpful. The standout of this hotel was how excellent the staff are.

Lovely hotel with great views! The hotel were kind enough to decorate my room for a birthday celebration which I had requested, really appreciated it. And the staff are lovely!

Nice hotel with decent facilities

We booked several hotels for our stay in Dubai and used this hotel for the last night, booked 2 rooms but when we arrived for check in apparently only 1 was showing on their system. I then had to evidence my reservation so another room was booked for me. That wasnt pleasant. It wasn't a warm welcome or check in. Staff were professional but not friendly or nice so on that basis I didnt feel excited. I had to ask about events & facilities as this wasnt mentioned to me. I found that extremely odd considering it was quiet and not a single other customer was at check in or in the lounge area so they were not busy at all! Breakfast the next day was different. We had a host who kept coming over and checking on us, at one point I wanted to ask to leave us alone it was too much. I called to ask for late checkout and was told I would get a call back, I then waited 2 hours and then called again and was told yes until 4pm and theyre sorry this wasnt communicated. I called at 3.45 pm To ask for assistance with luggage and waited in my room rather than leaving my belongings. At 4.30 pm! I had a call asking if I wanted to extend my stay as I hadn't checked out, I explained ive been waiting for assistance with cases. The lack of communication really let it down, I wasnt happy at all. The pool was ok, nothing to shout about for this hotel for me sadly. Other than the toiletries in the bathroom.