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"Customer service"

"My husband and I had a very pleasant stay at Ciel Hotel Dubai. The overall experience was smooth, comfortable, and truly enjoyable. What stood out the most was the friendliness and professionalism of the staff. A special thank you to Ganesh, who was welcoming and attentive, as well as Witness, who was equally warm and helpful. Their positive attitude and genuine hospitality made the stay even more memorable. We would recommend this hotel and definitely stay here again."

"The hotel is very clean and very modern and convenient location. Anas at the front deskbwasvvery helpful provided us with a nice room with the best view"

"Fantastic beach ,pool area bar eating area and no fuss over getting a sun bed "

"We had a lovely 2 night stay. The check-in was efficient and friendly, and we will received an upgrade to a stunning room with a view over the sea and palm. The hotel is energetic with lots going on. It’s great for kids, we did the water park and post chambers, which were great fun. Breakfast buffet was plentiful with pastries a particular highlight. We ate in Gordon Ramsay’s Bread Street, and although the food as just ok, the service was brilliant and they had a great musician and a little play area for our daughter. They were very welcoming and friendly. I also had a beer in the South American themed restaurant (I forget the name) and the live music and band was top drawer. I would recommend this hotel for a few days of fun for everyone. "

"The cleanliness of this hotel is excellent, terrific and knowledgeable staff, and nice size rooms. The in-house breakfast at Sofia's is an excellent value. My only issue is that it is on the fringe of Business Bay, which makes it a bit far from the Dubai Mall and even the metro stop. We love to walk so we actually walked the distances all the time but just be aware of this if you are not mobile."

"The staff understood us when we wanted our privacy, and they would give us the necessary items needed rather than a full clean if requested. Tamin especially was great with us. "

"Everything was amazing! Highly recommend to everyone ⭐️⭐️⭐️⭐️⭐️"

"Staff,rooms"