Dubai Frame

Very clean and pleasant hotel, good beach

It is not appropriate or professional for staff to come to the table, ask for my room number, leave to check whether drinks are included, and then return to say they are not included. If drinks are not included in my room package, this should be clearly explained before taking the order. Coming back to the table after checking makes the guest feel uncomfortable and embarrassed, especially in a restaurant environment. To make matters worse, at the end I was charged $22 for two colas, which is an extremely unreasonable price and far above normal standards. This experience does not reflect the level of service expected from a hotel of this category.

Luxurious. Service is IMPECCABLE from the moment you arrive. So much help from the bellmen. We didn’t lift a finger. Always someone nearby to direct you. They are always waiting to serve. 24 hour butler so no need to call housekeeping. The room was gorgeous, and VERY MODERN/beautiful. High end fixtures and toiletries. High ceilings. Plush robes and towels. Quiet floor. Fresh fruit in the room. You will feel taken care of. The connected restaurant is new and the food was fantastic! Red carpet treatment. The breakfast buffet includes ala carte hit items and detox juices. The men options were insanely amazing for buffet style. All freshly prepared. The pool was clean and heated! If you want luxury, stay here. It sets the bar! Our only issue was a resort credit given that we didn’t have time to use, so we purchased an item from the spa, which we later learned was not included. We were supposed to get a room upgrade, but we are unclear if we did, or if all the rooms were this amazing.