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Reviews of Marvel Stone Hotel

3.5 out of 5
Marvel Stone Hotel
6 Gerier street, nazlet el semman, Giza, Giza

Reviews

8.0

Very good

Rating 10 - Excellent. 97 out of 197 reviews" "
Rating 8 - Good. 48 out of 197 reviews" "
Rating 6 - Okay. 18 out of 197 reviews" "
Rating 4 - Poor. 13 out of 197 reviews" "
Rating 2 - Terrible. 21 out of 197 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Lucyna Anna, Manalapan

Liked: Cleanliness, staff & service
Internet did not work
Stayed 4 nights in Nov 2023

10/10 Excellent

Mireya L

Stayed 2 nights in Sep 2023

8/10 Good

Darren

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel was literally a 5 minute walk to the entrance of the pyramids complex. The rooms were definitely dated, but the beds were comfortable and showers had plenty of water pressure. Management was super friendly and helpful arranging rides around town. Rooftop view is unreal!!!
Stayed 1 night in Sep 2023

6/10 Okay

Omar

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Amir on 4 Sept,2023
Hope to meet your expectations next time.

8/10 Good

peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
THE ROOF TOP BAR HAS GREAT VIEWS OF THE SPHIXS AND PYRAMID, THE DUST CAN BE A PROBLEM IN THE WHOLE AREA.THE ROOMS CLEAN, GOOD HOT WATER, AND GREAT STAFF, GOOD VALUE FOR MONEY, FOR THIS 2 STAR HOTEL
Stayed 3 nights in Jun 2023
Response from Amir on 1 Jul,2023
Thanks

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Food, service and amazing view. It is the tallest top roof in the area. Friendly people, and help you with everything. Can not complaint for the price.
Stayed 2 nights in May 2023
Response from Amir on 24 May,2023
Thanks

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
Amazing view of the Pyramids from the rooftop restaurant. Friendly and helpful staff. Hotel Wifi doesn't always work.
Response from Amir on 10 May,2023
Thank you

10/10 Excellent

ndea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from Amir on 21 Apr,2023
Thank you.

4/10 Poor

Roger

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel has a great location, very good breakfast and has a great view in the balcony, however the building is old (all buildings are old in Giza). It's not clean, you can see hair in the beds and pillows. They didn't clean the room during our stay and we had a terrible experience the first night, they assigned us a dirty room because the hotel was full. The second and third nights were in a better room but it wasn't clean.
Stayed 3 nights in Jan 2023
Response from Amir on 27 Jan,2023
Thank you for your review and we apologize for any inconvenience.

8/10 Good

Kelly

Liked: Cleanliness, room comfort
Worth the price
For the price this place was great! the views were amazing from the balcony and the room we stayed in. I will say they messed up on the pickup from the airport and we had to get an uber. Communication at the hotel was good but when trying to communicate over the app before we got there was terrible. Nothing I asked or tried to schedule was done correctly. Food at the restaurant was great with a view to match. I would recommend this place or stay here again. Best bang for your buck in the area.
Stayed 3 nights in Jan 2023
Response from Amir on 27 Jan,2023
Thank you for your review and we apologize for any inconvenience.

8/10 Good

Shankar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvel Stone is a nice Hitel. The staff is very friendly.
Response from Amir on 28 Dec,2022
Thank you.

8/10 Good

Carlos

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
No respetan reserva pero buena vista
La ubicación en vista es buenísima, en la calle es llena de camellos caballos y mal olor pero por el precio está bien, lo que si estuvo mal es que no respetaron reserva de la primera noche eran 3 habitaciones y nos dieron 1 triple y mandaron a un guía a darnos explicaciones pero no era lo que queríamos en fin a la siguiente noche si nos dieron las que eran pero eso estuvo mal. Ducha buena, bonita vista y tenían el partido en la terraza
Stayed 2 nights in Nov 2022
Response from Amir on 6 Dec,2022
Thanks for your review and sorry for the mistake.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, nothing was too much trouble. Fantastic location for the pyramids and sphinx. Room was spacious and had air conditioning. Meals from the hotel's kitchen were very nice.
Stayed 5 nights in Jul 2022
Response from Amir on 10 Aug,2022
Thank you.

2/10 Terrible

Abdulkader

Liked: Amenities
Disliked: Staff & service
Nothing below average
Stayed 1 night in Jun 2022

6/10 Okay

Edith, Irvine

Travelled with family
Disliked: Amenities
Good views to the Pyramids light show.
Stayed 1 night in May 2022
Response from Amir on 20 Jun,2022
Thank you

10/10 Excellent

Jose

Stayed 4 nights in May 2022

10/10 Excellent

Arsenio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hello, I wanted to share a review about the Marvel stone Hotel. Ever since we arrived, they have been extremely helpful in every way, the whole staff have been very respectful, professional, and nice. The hotel its in a good location with shops and restaurants near by and the most helpful thing is that they offer parking spots or help you find a parking spot. The hotel is super clean, and have awesome view to the Gyza Pyramids. lastly, the most important thing for us was how friendly the staff are and was with us. We are thankful & highly recommended this hotel for your vacations in Cairo, Egypt.
Stayed 1 night in May 2022
Response from Amir on 5 May,2022
Thank You

2/10 Terrible

Roxanna, Compton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really excited for this hotel during my trip to Cairo. Unfortunately the staff was extremely rude and unwelcoming. I never received the rooms I paid for and they forgot to pick me up from the airport. Everything was booked over a month in advanced. I left days before my check out. I do not recommend this hotel for solo female travelers.
Stayed 3 nights in Dec 2021
Response from Omnia Nada on 1 Feb,2022
we really apologize for all you mentioned above .we are going to do my best to do better. thank you

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Angela

Liked: Property conditions & facilities
good people always helpful
Stayed 2 nights in Oct 2021
Response from Omnia on 5 Dec,2021
Thank you.

8/10 Good

ANAS

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Omar

Liked: Cleanliness
Stayed 1 night in Jul 2021

2/10 Terrible

Fathi

Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Amir on 25 Jun,2021
Thank you.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The view from the rooftop deck is incredible. It is the highest deck in the area with the Sphinx in direct sight. First impression was terrible. There’s a stable in front of the hotel. Fortunately the odor doesn’t reach the rooms. The staff is very nice.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Disgusting
Absolutely filthy room checked out the same day! Hard bed, dirty restroom, hair all on the bed, tables covered with muck. I have traveled most of the Middle East, Northern Africa, Europe and to Japan and I have never seen such poor accommodations. Additionally, I have never been interrupted constantly during prayer. I want every penny back.
Stayed 4 nights in May 2021

10/10 Excellent

Alud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing staff
Amazing. Such friendly and helpful staff. I stayed for 21 days and felt at home straight away. Wilk definitely come back and stay. Definitely worth getting a Pyramid view room, mine was pretty big, and the view spectacular!
The hotel room window
Breakfast area
View from the rooftop
Stayed 23 nights in Feb 2021
Response from Khalifa on 30 Mar,2021
Thank you

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020
Response from Omnia Nada on 6 Mar,2021
we appreciate your nice review

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from Jimmy on 13 Jan,2021
thanks for your feedback we are looking forward seeing you again

6/10 Okay

liz, ny

Travelled with group
pictures as described. hotel near stables so the odor can be overwhelming. it is a pandemic currently, but both rooms we were in were not cleaned well. dusty areas around bed frame, hairs all over sheets on my bed. towels didnt look clean and a charge for laundry that didnt smell clean when they returned.
Stayed 2 nights in Nov 2020
Response from Jimmy on 13 Jan,2021
thanks for your feedback we are considering your comments and we promise of improving and apologize for any inconvenient time you had here

10/10 Excellent

Rowan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Jimmy on 13 Jan,2021
thanks for your feed back we are looking forward of hosting you at our hotel again

10/10 Excellent

amjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks to Amr, Fares, Qasem.
Very good services and great accommodation. The employees are very welcoming and they take a very good care of their visitors. The view is great from the top roof. Highly recommend.
Stayed 2 nights in Nov 2020

10/10 Excellent

Christina/ekpo, Toronto ontario

Liked: Staff & service, amenities, property conditions & facilities
Very spacious rooms only bathroom needs renovating
Stayed 10 nights in Oct 2020

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2020

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views and ideal for GIza
A wonderful stay at this small hotel with stunning views of the Pyramids. Room changed on request - this was due to my booking error not theirs . Lovely team at the hotel who were welcoming and helpful. Will be back
Stayed 7 nights in Feb 2020
Response from Omnia Nada on 2 Mar,2020
thank you so much we really appreciate your nice review

10/10 Excellent

Inyeong

Travelled with family
Liked: Staff & service, property conditions & facilities
Overal, it was good compared to the hotel price.
Every staff was very friendly and kind. The reason why I chose this hotel was to enjoy pyramids in the room through the window, but family room did not have pyramid view.
Stayed 3 nights in Feb 2020
Response from Omnia Nada on 26 Feb,2020
Thank you so much we really appreciate your nice review

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2020

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from omnia nada on 12 Feb,2020
Thank you for your response to add your feedback,As we respect our guests feedback for our property to can help us to be better.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible and dishonest management is the primary takeaway from my experience with the Marvel Stone Hotel. I made a booking at the hotel, only to be told by the desk staff that there was no availability and that Expedia had made a mistake - when I requested a refund, I was told to contact Expedia directly. Of course, Expedia will only issue a refund if the manager of the hotel approves it. Instead, upon contacting him, Expedia sent me the following message: "We have contacted Marvel Stone Hotel and they inform us that they accommodated you and transfer you to different hotel. Therefore, there is no refund approved." This is a complete lie, as that same night (through Expedia no less) I had to book the nearby Hayat Pyramids View Hotel at my own expense because I was NOT accommodated by the Marvel Stone Hotel. That the manager continues to dishonestly claim that I was accommodated is extremely frustrating and the only negative on an otherwise lovely trip. Avoid this hotel's fraudulent management, choose from one of the many other options in Giza, and have a lovely time exploring the pyramids!
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
This hotel is a nightmare. It’s located in a very poor, dirty, and unsafe district. The houses in front of the hotel are in horrible condition and looks scary. Our room is next to the elevator. When we checked in, I asked if noise will be an issue. The font desk man said no. That was a lie. Every 5-10 minutes it was like a train crossing our room. But they refused to change us to a quieter room. The towels smell like camel, and we found grass in them. We had to shower quickly otherwise we would be left with cold water. The air conditioning did not work, so the room was cold at night. The pyramids are certainly fascinating. If you want all good memories for your Egypt trip, don’t book this hotel.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to the Giza pyramids and fantastic view of the pyramids from the roof top. You can watch the light and sound show from the rooftop. The only downside is the approach to the hotel which is from a back ally. If you can live with that, the property is great otherwise.
Stayed 1 night in Dec 2019
Response from omnia Nada on 2 Jan,2020
Thank you we really appreciate your nice review

8/10 Good

Rahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Don't get the pyramid view
We paid extra for the pyramid view, but the photos they represent on hotels.com is not the room you will get. The "pyramid" view we got was more like "other old crumbly buildings and antennas and junk" view. The room was also cold. Their heating did not work. Staying in the desert in the middle of the winter can get cold at nights, even though its hot during the day. Other than that everything else was great with this hotel. Amazing and friendly staff, up to date rooms and pleasant stay. The restaurant upstairs is very nice and the food is amazing. We really loved Ahmed in the restaurant, very pleasant experience. Be careful of the con men outside. When they see you, they do not see humans, they see dollar signs. Unfortunately seeing the amazing pyramids can be stained by the pathetic con artists all around giza, and especially inside the pyramid grounds. They will try to sell you things, they will con you, they will take your pictures and ask for extreme amounts of money. We had a guy just put me on a camel without my consent and wouldnt let me get off until we paid him $30, although he claimed that Americans usually give him $500 for a camel ride. These people are all over the place like roaches and unfortunately Egypt, and the Egyptian police do not care one bit I would take a trip to another country instead of Egypt if I had to do it again because of the lowlife Egyptians. If you're going, stay one or two nights to see pyramids and get out of there
Stayed 3 nights in Dec 2019
Response from o on 2 Jan,2020
We really appreciate helping us to know the dis points to can solve all that problem. we promise you next time we will avoid all dis pointed

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster - smelt of raw sewage
Apparently no one has heard of this hotel or knows where it is so it took ages at the airport for them to direct the taxi. Then when we got closer the taxi driver still couldn’t find it even after lots of swearing, beeping and asking people so he dropped us round the corner and we had to walk there ourselves and then was shouting and screaming that he didn’t get a tip when he didn’t even get us to the hotel. Due to all the camels and horses servicing the pyramids there was lots of poo on the floor and flys around. When we got to the hotel we were a bit earlier so we went to the rooftop to get a drink whilst we waited which was beautiful I have to say, unfortunately it only got worse from here. When we got in the room they had given us a twin room even though we had requested a double room which doesn’t make as a good start to a romantic trip and then the window was so high up you couldn’t see out of it. We swear we booked a pyramid room but they claim we didn’t but the hotels.com website is pretty misleading and the photo next to our booking was of the pyramid room. The worst bit was when we went to use the bathroom and it stank of raw sewage. Apparently it couldn’t be fixed that day and double rooms couldn’t be promised and they had no other rooms. We refused to stay there and they let us stay as a nearby hotel which was a big improvement. Overall apart from the rooftop view it was a complete disaster but they did
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Omnia Nada on 2 Jan,2020
Thank you for your review

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Omnia Nada on 2 Jan,2020
Thank you for your nice review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
View from the property is amazing,tasty food and good prices.Ask at the reception for tours,they can offer some very good deals.Yihia and Mohammed are the best tour guides you can find.
Stayed 6 nights in Oct 2019
Response from omnia Nada on 6 Nov,2019
Thank you so much we really appreciate your review

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Pyramid power
Stayed 2 nights in Oct 2019
Response from omnia Nada on 21 Oct,2019
thank you for your nice review

2/10 Terrible

Boricuazo, Winter Haven,USA

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place is about location, you are steps from the Pyramids and the Sphinx. The view from the roof terrace is amazing ! However the condition of the hotel it's something to desire, during my stay we run out off water, power and internet. When we let them know they just had excuses for us . Other than the staff at the front desk, they barely understood English, the service was whining down the longer that you stayed. The breakfast was below average the same stuff every morning. The area is a slump, super dirty and full of beggars and really aggressive street sellers and people trying to rip you off !
Stayed 3 nights in Oct 2019