Thank you for your feedback Alfredo. We do in fact have a 30.00 early check in fee which can also be used to access our three geothermal pools should your not be available prior to the guaranteed check in time. I am sorry you feel that we were nickel and diming you, however ours is a nominal fee compared to many hotels that charge anywhere from 50.00 to even a half day rate for early check in times. Please feel free to contact me directly anytime with any further comments or questions. We would love to serve you soon and in the future.Warm regards, Stephen McDowellFront Office ManagerRoman Spa Hot Springs

Elaine,I'm sorry we did not meet your expectations during your stay. Our spa was completely booked for the weekend being a holiday and we are closed on Monday's. We always suggest booking spa appointments at least 2-3 weeks in advance, especially for a holiday period.

I'm sorry we did not meet your expectations during your stay. Upon daily request, our housekeeping provides trash, towel and amenity replacement as stated in the room.

Bruno,I'm sorry your stay didn't go well for you with your partner and we had to involve the police. Clearly, your expectations were not met. All the best.

Dirk,Thank you for the 5 out of 5 feedback. I'm so glad we met and hopefully exceeded your expectations. We look forward to serving you again in the future.

James, our apologies over the broken hot water pipe which occurred earlier that day. Due to the hot, sunny day and the current hot water in the pools, they were warm until after 6 pm. At that time when they tested the repair, unexpectedly the new pipe split down the middle which is virtually unheard of in the plumbing industry. New pipe was purchased early the next morning, the repair was complete with hot water flowing by noon. We did offer a late check out but also sent you a GC discount for a future stay, which should have been received by now. If not, please let us know. Again, we apologize for the situation, our team worked diligently to complete the repair as quickly as possible. We look forward to serving you in the future.

Thank you for your feedback. I'm so glad to hear we met and hopefully exceeded your expectations. Indeed, our natural mineral pools are very relaxing, I'm happy you were able to spend time soaking. We look forward to serving you again in the future.

Thank you for the rating of 10. I'm glad to know we met and hopefully exceeded your expectations. We look forward to serving you again in the future.

I'm sorry we did not fully meet your expectations related to requested housekeeping service. Our geothermal pools are naturally heated and thus we fluctuate the temperatures between 92-96 degrees and do not have a cold plunge pool. I am happy to know you felt our customer service and overall resort was excellent. We hope to have the opportunity to serve you again in the future- maybe during the winter when the pools will feel very soothing at the warmer temperatures.

Thank you Marco,We are so happy to know we met and hopefully exceeded your expectations. We look forward to serving you again in the future.

Andrew, I'm sorry we didn't meet your expectations. I do hope you enjoyed our lush landscaping and our 3 natural geothermal pools.

I'm sorry overall we didn't meet your expectations. I do hope you enjoyed our lush landscaping and 3 natural geothermal pools.

Hello Mike, thank you for your review. My apologies if the A/C wasn't working properly. I'm also sorry our 2 types of pillow selections didn't meet your expectations. We do have additional pillows in each closet, but are happy to provide additional ones upon request. I hope we have the opportunity to serve you again in the future.

I'm sorry to see we did not meet your expectations by your rating. We strive to provide a positive experience to each of our guests and would like to hear more if you would be willing to contact us directly with your concerns.

Thank you for your feedback. I'm glad you enjoyed your stay overall. My apologies if the guests below were too loud and could be heard. We look forward to serving you again in the future.

We appreciate your feedback, I'm sorry we didn't meet your expectations. I do hope you enjoyed our 3 natural geothermal pools and thousands of tulips and daffodils. We're also glad to hear you had a "fantastic" massage.

Thank you for your kind comments. We are glad to hear we met and hopefully exceeded your expectations. We hope to have the opportunity to serve you again in the future.

Thank you for your comments. My apology for the lengthy delay. We appreciate the 5 out of 5 rating and hope we have the opportunity to serve you again in the future.

I'm sorry we did not meet your expectations, we never wish to disappoint. Our resort was first built in 1976 with numerous phases of additional buildings throughout the next several years and the most current building in 2012. I'm sorry our natural geothermal pools which run between 92-104 were too warm for your comfort, our guests love the natural waters and are not in search of a cold pool. We continue to follow the American Hotel Association guidelines related to stayover service but provide contactless exchange whenever requested. Once again, I'm sorry we didn''t meet your expectations and that we will not be able to serve you again in the future.

I'm sorry we did not meet your expectations. Since your reservation did not indicate a need for a first level, we were unable to determine that prior to arrival and thus no other single-bedded units were available on the first level. Our housekeeping does an excellent job and thoroughly cleaned your room including the bathroom. I'm sorry the tub drain must have flipped down for you since we have checked the tub and it drains without issue. We would also have been happy to have maintenance or housekeeping address the issue for you had we been made aware. Again, my apologies that our facility was not desirable for you at any level despite our lush gardens and 3 natural geothermal pools.

Thank you for the 5-star review. We are happy to know you fully enjoyed your stay. We look forward to serving you again in the future.

Thank you for your feedback. I hope you enjoyed our 3 geothermal pools and lush landscaping. We look forward to serving you again in the future.

I'm sorry to hear we did not meet your expectations, we never wish to disappoint. The price paid for the stay includes not only your room but the lovely lush gardens and 3 geothermal pools. I do hope you enjoyed soaking in our authentic mineral water.

Thank you Maria, I'm glad to hear you enjoyed your stay with us, we look forward to serving you in the future.

Thank you for the feedback, I'm so glad to hear we met and hopefully exceeded your expectations. We look forward to serving you again in the future.

Thank you for your feedback and sharing of images of the property. I'm glad you enjoyed your stay with us and were able to relax. I hope we have the opportunity to serve you again in the future.

I'm sorry to hear your stay with us only ranked a "6". I do hope you enjoyed our lushly planted gardens and our geothermal pools.

My apologies that we disappointed which is never our intent. I'm sorry to hear you felt the classic rooms were not to your satisfaction. In reply to your observation about children, we accept children over the age of 4 who are well-behaved, however, we only book those reservations directly and not through the OTAs. Our pools are considered "relaxing," "social", and "restorative," we do not advertise them as "quiet and meditative", but indeed, we are not a water park and will inform parents and kids of the rules. Again, my apologies that we did not meet your expectations.

Thank you for your kind comments. We are so glad to hear you enjoyed your time with us. We look forward to serving you again in the future.

I'm sorry we didn't meet your expectations, it is never our intent to disappoint and clearly we did on several levels. We respect your decision to never return and wish you the best.

Thank you Linda, I hope we have the opportunity to serve you again in the future.

Diane, I'm sorry to hear your Wifi didn't work as well as you had expected, we strive to provide service throughout the entire property both inside the rooms,at the pool, and in our patio seating areas. In regards to the spa, since we typically do not have direct contact with Expedia guests prior to arrival, we are unaware of the desire for spa services, otherwise, we would gladly have provided that information had we known. I hope we have the opportunity to serve you again in the future.

Henry thank you for the feedback. I'm so glad you enjoyed our resort, our geothermal water and the thousands of tulips and daffodils in full bloom. We look forward to serving you again in the future.

Thank you for the rating of 5, I'm so glad to hear you enjoyed your stay with us. We look forward to serving you again in the future.

Thank you for the feedback, I'm glad to hear we met and hopefully exceeded your expectations. We look forward to serving you again in the future.

Jaime, thank you for the 5 out of 5 review. I'm so glad you appreciated our landscaping and you had the opportunity to de-stress and relax. I hope we have the opportunity to serve you again in the future.

Thank you for the score of 10. I'm glad your stay was enjoyable and you experienced our truly amazing geothermal waters. We look forward to serving you again in the future.

Thank you Dee Ann for the 10 rating. We are so happy to hear we met and hopefully exceeded your expectations. We look forward to serving you again in the future.

Julia, I'm glad you enjoyed your stay with us and hopefully you were able to spend a lot of time soaking in our wonderful geothermal pools. We look forward to serving you again in the future.

Thank you for the feedback and the rating of "10". We are glad to hear you had a great stay and we look forward to serving you again in the future.