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"Very friendly staff. Very clean facility. Room was very comfortable. My wife said it was her best hotel bed experience ever. "

"Brody was extremely accommodating. "

"Excellent and courteous staff with great amenities!"

"Friendly helpful team"

"We love the Charles Hotel. From its helpful and friendly staff, spotless and well appointed rooms, and excellent on-site restaurants. It is the perfect place for a winter getaway. "

"The room was nice. They upgraded us to a balcony room, which was extremely convenient. Heated floor in the bathroom was perfect on this cold day. The staff was helpful, convenient parking underground, no problem even though the valet was not on duty. Location ws very convenient to attend a concert in your by Davis Square and Friendly Toast is almost right across the street for amazing breakfast."

"I always stay at HSH whenever I visit Boston. The former owner, Mr. Richard, was wonderful—he greeted guests each morning with a warm smile and engaging conversation, which truly made the stay feel personal and welcoming. Although Mr. Richard has retired, I am very pleased to see that the new owner has continued this tradition and carried on the legacy of providing an exceptional guest experience. HSH remains a place where guests are made to feel comfortable and valued. I highly recommend HSH to anyone visiting Boston, especially Harvard University and Harvard Square."

"Perfect"

"Parking was easy and secure. Hotel is in a great location. Excellent restaurant. I had the Deluxe Twin room. Great for a shorter stay. Modern and clean. This hotel is like a lot of these newer hotels where the room space is more efficient. There is no closet, dresser or refrigerator, but plenty of places to hang your stuff. Nice staff. Loved the breakfast. Practically next door to the Red Line subway Porter Square stop. Close to Davis Square as well, and the whole area is safe and walkable. "