Hotels near Canton Custom House

"The hotel's front desk service was subpar—when we asked for help, we received no response. Every morning at 7 a.m., a large number of resellers would line up outside the hotel’s patisserie (managed by the hotel) to buy up popular items in bulk. By the time the patisserie opened at 9 a.m., all the hot items were already sold out. As a guest staying for five nights, the hotel staff told me that I had to queue along with the resellers and had no priority. When I gave up waiting, I discovered that I could buy the same pastries—at a higher price—just 30 meters away from the hotel, without having to queue. That made me very angry. This is the treatment I received as a guest at a five-star hotel. It saddens me to state the facts. This hotel was the one my husband and I had most wanted to stay at, but this experience was deeply disappointing."

"I had a very pleasant stay at this hotel, which boasts a highly convenient location within walking distance to Yong Qing Fang and Shangxiajiu Pedestrian Street. The accessibility to these popular attractions made exploring the area effortless and enjoyable. I booked a 2 Twin Beds Premium room, which was impressively spacious, comfortable, and impeccably clean—providing a very relaxing environment throughout my stay. The staff were courteous, attentive, and always willing to assist. I would especially like to commend Manager Zhang Fei for his prompt and thoughtful service. He handled an incident efficiently where my daughter’s shirt was stained due to a juice spill at breakfast, caused by an improperly closed cap. His quick action in resolving the matter, including waiving the laundry charges, was greatly appreciated and reflected a high level of professionalism and care. Overall, I highly recommend this hotel for its excellent service, comfort, and prime location."

"When you book a single room some with shared bathroom check carefully "

"I am a frequent international traveler. But this inn is probably the worst among accommodations that I stayed in the past 2 decades. First of all, the location was BAD. Trash on the street with random topless old guys chilling and sitting on the block, they didn’t look like homeless but local neighbors who lived in the area. My kid saw a big rat falling off one of the building roofs while we haul or luggages from the Didi dropoff point to the hotel. There were many restaurants and shops on the pedestrian only street (Shangxiajiu) but they were the budget kind. I know Starglazing tried to go for a retro style, advertising for 西關風情. But to me it was not retro it was simply old. I stayed at Manxin in Beijing before, which transformed the traditional courtyard homes (四合院）into a decent boutique hotel, keeping the traditional architecture and vibe. Stargazing is NOT that. There were molds, dirts, rust everywhere in the room. The “beds” were only mattresses that sit directly on the floor, no bed frames. The bathroom is a wet bath meaning there is no curtain between the shower and toilet. So when one person showers, the entire bathroom gets wet, the toilet, the floor, everything gets wet. If you aren’t careful, the toilet paper and your clothes may get wet as well. The only reason you should consider staying at this inn is the price, which is very affordable and it’s close to popular tourist spots like 永慶坊。"

"Clean room, excellent staff, breakfast buffet well stocked nice variety "

"Top notch, hotel! Clean, modern, free laundry on premises. If the hotel is reading this review please put a soap next to the sink! This was the only negative about this hotel! Otherwise we are very very Happy about our stay! "

"This a great and awesome place to live it’s close to everything you want and away from the noise outside "

"It was old room need to upgrade "

"Clean room with air conditioner, lots of eateries nearby for breakfast, lunch and dinner. "