Free WiFi, bed sheets
Check availability

Reviews of Pontcanna Inn

3.5 out of 5
Pontcanna Inn
36 Cathedral Rd, Cardiff, Wales

Reviews

9.0

Wonderful

Rating 10 - Excellent. 77 out of 119 reviews" "
Rating 8 - Good. 27 out of 119 reviews" "
Rating 6 - Okay. 8 out of 119 reviews" "
Rating 4 - Poor. 2 out of 119 reviews" "
Rating 2 - Terrible. 5 out of 119 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Joanne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was on the top floor and we had the noise of the band underneath us and music blasting out in the back garden. Not relaxing at all. It did go quiet at 11pm but wish we had been made aware that this was not a quiet room.
Stayed 1 night in Feb 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and ver nice rooms and staff
Stayed 1 night in Jan 2024

10/10 Excellent

margaret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No heated towel rail in the shower room - would have been nice, with the temp outside being below zero. I wanted to leave at 8.45 on my last day - but didn't know how to check out, as the pub was closed. I just left my key in the room door, and hoped they realised that I had gone before 11am, so I didn't get charged for another night! It was a shame that the restaurant closed at 9pm - luckily I found a very good restaurant just up the road.
Stayed 3 nights in Jan 2024

10/10 Excellent

Willow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very great and welcoming. The room was clean and had thoughtful touches. I would recommend staying here to anyone!
Stayed 1 night in Jan 2024
Response from Manager on 15 Jan,2024
Hi Willow,Thank you so much for taking the time to leave us some feedback based on your recent stay with us. We're happy to hear that you'd recommend us to others, and will pass your lovely comments onto the team.Kind regards,Team Pontcanna.

2/10 Terrible

Harraydath

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was a great stay friendly staff an helpful clean helped when needed and lovely rooms thinking about going again
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Nice and central to walk everywhere and easy to park out front without costing a fortune!! Be prepared for a bit of noise as it’s a popular pub and doesn’t quiet down until midnight! We stayed a Friday night and the place was buzzing.
Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Stayed 3 nights in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
went on a noisy night in bar heard noise until 2 am-room was clean and proper
Stayed 1 night in Aug 2023

10/10 Excellent

Annette

Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Shani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, spotless, convenient place to stay if visiting Cardiff. Will be returning.
Stayed 1 night in Jul 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great and room
The staff were great, I was disappointed to hear that they don't do breakfast on weekdays. But the dinner I had was fantastic. I was surprised that I had to use the night entrance to leave and check out at 8am.
Stayed 1 night in Jun 2023

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and staff but unfortunately no hot water and bottles of drinking water in room were open and half empty. Other major problem was no where to park ( all nearby suggested car parks full) I realise not the hotels fault but made the trip stressful
Stayed 1 night in Jun 2023

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoy our stay, room very excellent beautifully finished. Bar downstairs good atmosphere and cocktails where great to. I will stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for an overnight stop to go to the stadium for a concert. Staff were super friendly and helpful and room perfect.
Stayed 1 night in Jun 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and friendly staff. Bed was comfy and nice bathroom…
Stayed 1 night in May 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint neighbourhood boutique hotel
We stayed six nights in room 8. It is the small window in the middle at the top overlooking the street. There is very light noise from the patio which never bothered us and the noise is generally done by 10pm. The room is quite tight but very adequate since we spent little time in it. They held our bags until checkin which we greatly appreciate. It’s immediately beside the park for great walking paths and nicely situated in a gorgeous neighborhood about ten minutes walk from the downtown. We would definitely stay here again.
Stayed 4 nights in May 2023

10/10 Excellent

Michael

Stayed 1 night in May 2023

10/10 Excellent

Kevin

Stayed 2 nights in Apr 2023

10/10 Excellent

Mira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A place with a character, will be coming back 😊
Stayed 5 nights in Mar 2023

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good place :-)
Stayed 1 night in Mar 2023

10/10 Excellent

Aysegul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Mar 2023

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Nice rooms, lovely staff and convenient location
The hotel staff are lovely, kind and welcoming. The hotel itself is nice if a little bit on the tired side, the room we stayed in was the first floor front room. The bed was creaky and made quite a bit of noise whenever anyone moved on it and the mattress was rather firm and uncomfortable but I appreciate taste differ on this. The building itself was loud and you could hear much of what was going on both down in the bar and above. Our stay and night sleep was interupted by some other guests returning drunk at 3.45am, having locked themselves out. They screamed the place down and we had to call the night manager who lives off site to come and sort it out. When reported to the staff they were hugely apologetic and sorted us out with some discounts on breakfast and coffee which was much appreciated! I know that hotels cant control their guests so dont hold this against them and was appreciative of their attempts to remedy my stay, it is worth noting that the proximity to cardiff city centre probably played a role in this so bear that in mind when looking to stay at this property. All in all it was a nice property and suited our needs for the night and the weekend. I would recommend a stay here when location and cost are important factors
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st time visiting Cardiff
Very friendly staff, nice food no negative coments would definitely stay again. Very nice area.
Stayed 1 night in Mar 2023

10/10 Excellent

B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to dislike 👍
Very warm welcome, lovely atmosphere, good rooms and great food.
Stayed 4 nights in Feb 2023

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip to Cardiff
The staff are amazingly friendly and check-in/check-out is a breeze. The bar and restaurant are amazing. Very spacious rooms in an amazing area of Cardiff; very easy walk to parks, city center, stadiums, train and bus stations, etc.
Stayed 3 nights in Dec 2022

10/10 Excellent

Justin

Stayed 1 night in Dec 2022
Response from LJ on 19 Dec,2022
Thank you so much for your rating/review, we hope to welcome you again soon!

6/10 Okay

Michael

Stayed 1 night in Oct 2022
Response from LJ on 19 Dec,2022
Thank you so much for your rating/review, please let us know what we can do to improve for future - we hope to welcome you again soon!

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple Stay
Great welcome and friendly staff Even though a pub as well as a hotel there was no noise issues (we asked for a rear room) Lovely room - perfect location for town
Stayed 1 night in Oct 2022
Response from LJ on 19 Dec,2022
Thank you so much for your review, we are very glad to hear you had a lovely stay and hope to welcome you again soon!

10/10 Excellent

Petr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Inn with the rooms being very well taken care of. Also some snacks, water, coffee - all provided upon check in. And the pub itself is very good.
Stayed 2 nights in Oct 2022

8/10 Good

jeremy

Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Did not sleep all night due to room being at front of building and windows unable to close properly therefore we could hear traffic all nigh. Not sure what the people were doing in the room above us but they were extremely noisy with a lot of banging going on. A member of staff or guest was having a long conversation at the front of the hotel at 5 am and they might as well have been in our room for the noise.
Stayed 1 night in Sep 2022

10/10 Excellent

Richard

Stayed 1 night in Sep 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Paul

Stayed 1 night in Sep 2022

10/10 Excellent

Shannon

Stayed 1 night in Sep 2022

10/10 Excellent

S

Stayed 1 night in Aug 2022

8/10 Good

Siobhan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok overall
I did get a decent sleep on a hot night. The fan in the room was welcome. I could hear guests in front garden but that was not a problem after 11pm. The staff are nice though they seem very busy. The pub meals are reasonable too. Parking onsite in central Cardiff a big plus. OK overall.
Stayed 1 night in Aug 2022

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly
Stayed 3 nights in Jul 2022

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room ,nice breakfast nothing to fault.
Stayed 1 night in Jul 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were lovely and helpful. They held our bags before check in and after check out so we could get extra sightseeing in. We had two rooms with super comfortable beds. Lots of space and nicely decorated. There is an awesome family friendly pub downstairs that closes by 11 so no late noises to keep you awake. But you can also tip one back before you head off to sleep. Close to everything. On a nice shady street with other restaurants nearby and a short walk to Bute Park. I will be coming back.
Stayed 1 night in Jul 2022

10/10 Excellent

Leighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic establishment. Friendly, clean and close to the centre of town. Highly recommend and will definitely return!
Stayed 1 night in Jul 2022

10/10 Excellent

Joanna

Stayed 1 night in May 2022

10/10 Excellent

Cecily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful B and B experience
Stayed 3 nights in May 2022

10/10 Excellent

Shelly, Athabasca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent inn Stayed on the top floor in a quaint room that had everything you need. Excellent service and the pub on the main floor is great
Stayed 1 night in May 2022