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Minibar, in-room safe, iron/ironing board, free WiFi
Minibar, in-room safe, iron/ironing board, free WiFi
Minibar, in-room safe, iron/ironing board, free WiFi

Guest reviews

3.8 out of 5 Good
55 reviews
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Map

Explore the area

Popular LocationHarbor Bay Ferry Terminal14 min walk
Popular LocationNagoya Hill Mall6 min drive
Popular LocationBCS Mall (Batam City Square)7 min drive
AirportBatam Batu Besar (BTH-Hang Nadim)34 min drive

Choose dates to view prices

  • Deluxe Room

    Room amenities

    • Sleeps 2
    More detailsDeluxe Room
  • Standard Room, 1 Queen Bed

    Room amenities

    • Sleeps 2
    More detailsStandard Room, 1 Queen Bed
  • Twin Room

    Room amenities

    • Sleeps 2
    More detailsTwin Room

About this area

Batam

Pacific Palace Hotel is located in Batam. Harbor Bay Ferry Terminal and Batam Centre Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Nagoya Hill Mall and BCS Mall (Batam City Square).
Visit our Batam travel guide
View in a map
Popular Location

What's nearby

  • Harbor Bay Ferry Terminal - 14 min walk
  • Nagoya Hill Mall - 6 min drive
  • BCS Mall (Batam City Square) - 7 min drive
  • Maha Vihara Duta Maitreya Buddhist Temple - 12 min drive
  • Batam Polytechnic - 17 min drive

Getting around

  • AirportBatam Batu Besar (BTH-Hang Nadim) - 34 min drive

Restaurants

  • Where to eat
  • Athenas Restaurant – Serves breakfast, lunch and dinner daily. Open 24 hours.
  • Neptune Lounge – Open daily.
  • Golden Palace – Serves lunch and dinner daily.

About this property

Pacific Palace Hotel

3.5-star spa hotel near Harbor Bay Ferry Terminal
This smoke-free hotel features 2 restaurants, a full-service spa and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a steam room are on-site. All 180 rooms provide complimentary wireless Internet access, 24-hour room service and TVs. Minibars, coffee/tea makers and hairdryers are among the other amenities available to guests.
Pacific Palace Hotel offers 180 forms of air-conditioned accommodation with a safe and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower.
2 hot tubs are on site. Other recreational amenities include a health club and a steam room.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Return airport shuttle (surcharge)
  • Free ferry terminal shuttle

Food and drink

  • 2 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • 2 hot tubs
  • Full-service spa
  • Health club
  • Nightclub
  • Steam room

Family friendly

  • Dry cleaning service
  • Corner/local shop
  • Laundry facilities

Conveniences

  • Lift
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Indonesian

Business services

  • Business centre
  • Meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Hairdryer
  • Shower

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in between 2 PM and noon

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December

Property is also known as

Pacific Palace Hotel Batam
Pacific Palace Hotel
Pacific Palace Batam
Pacific Palace
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Frequently asked questions

Can I cancel my reservation for free at Pacific Palace Hotel and receive a full refund?
Yes, Pacific Palace Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Pacific Palace Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Pacific Palace Hotel?
As of 25 Oct,2020, prices found for a 1-night stay for 2 adults at Pacific Palace Hotel on 1 Nov,2020 start from SG$41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Pacific Palace Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Pacific Palace Hotel?
Self-parking is free at this property.
What time is check-in at Pacific Palace Hotel?
Check-in is from 2 PM to noon. After-hours check-in is not available.
What time is check-out at Pacific Palace Hotel?
Checkout is at noon.
Does Pacific Palace Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Pacific Palace Hotel located?
Situated in Batam, this spa hotel is within 2 miles (3 km) of Harbor Bay Ferry Terminal, Nagoya Hill Mall and BCS Mall (Batam City Square). Grand Batam Mall is 1.4 mi (2.3 km) away.
3.8
Good
5 - Excellent
12
4 - Good
23
3 - Okay
16
2 - Poor
3
1 - Terrible
1

3.7/5

Cleanliness

3.9/5

Staff & service

3.8/5

Amenities

3.6/5

Property conditions & facilities

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are happy with the stay
Stayed 1 night in Jan 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Amenities, property conditions & facilities
Food & ambiance was worse, the room was big but run down with the price, not worth it.
Stayed 2 nights in Dec 2019

5/5 Excellent

Travelled with group
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Great place to stay, peaceful enviroment staff are friendly
Stayed 2 nights in Dec 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
Stayed 2 nights in Oct 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
2Day1Nite Stay
Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Stayed 1 night in Oct 2019

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