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Pacific Palace Hotel

Photo gallery for Pacific Palace Hotel

Front of property
Pool
Twin Room | Minibar, in-room safe, soundproofing, iron/ironing board
Deluxe Double Room | Minibar, in-room safe, soundproofing, iron/ironing board
Twin Room | Minibar, in-room safe, soundproofing, iron/ironing board

Overview of Pacific Palace Hotel

Pacific Palace Hotel

3.5 star property

7.6/10 Good

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
JL Duyung Sei Jodoh, Batam, Batam Island, 29432

Explore the area

  • Popular LocationHarbor Bay Ferry Terminal14 min walk
  • Popular LocationNagoya Hill Mall17 min walk
  • Popular LocationBCS Mall8 min drive
  • AirportBatam Batu Besar (BTH-Hang Nadim)37 min drive

Room options

About this area

Batam

Pacific Palace Hotel is located in Batam. Maha Vihara Duta Maitreya Buddhist Temple and Barelang Bridge are local landmarks, and travellers looking to shop may want to visit Nagoya Hill Mall and Grand Batam Mall.

What's nearby

  • Harbor Bay Ferry Terminal - 14 min walk
  • Nagoya Hill Mall - 17 min walk
  • BCS Mall - 8 min drive
  • Maha Vihara Duta Maitreya Buddhist Temple - 13 min drive
  • Maha Vihara Duta Maitreya Temple - 17 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 36 min drive

Restaurants

  • Pounce - 5 min walk
  • Podok Kuring - 10 min walk
  • Dju Dju Baru - 13 min walk
  • Martabak Har - 15 min walk
  • Harbour Bay Seafood - 15 min walk

About this property

Pacific Palace Hotel

3.5-star hotel
A nightclub, a return airport shuttle and a poolside bar are just a few of the amenities provided at Pacific Palace Hotel. Treat yourself to a facial, a body scrub or a body treatment at Adorabella Massage, the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a corner/local shop and dry cleaning/laundry services.
Additional perks include:
  • Free self-parking
  • A shopping centre shuttle, luggage storage and ATM/banking services
  • Tour/ticket information, a 24-hour front desk and meeting rooms
Room features
All 180 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with hairdryers
  • Coffee/tea makers, daily housekeeping and phones

Languages

Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • 2 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Athena Restaurant
  • Neptune Lounge
  • Golden Palace

Things to do

  • 2 hot tubs
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Sauna
  • Steam room

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - noon

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transport to and from this property

Property is also known as

Hotel Pacific Palace
Pacific Palace Hotel Batam
Pacific Palace Batam
Pacific Palace Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Frequently asked questions

Is Pacific Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 27 Jan,2023, prices found for a 1-night stay for 2 adults at on 28 Jan,2023 start from S$53.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Pacific Palace Hotel?

Self-parking is free at this property.

What time is check-in at Pacific Palace Hotel?

Check-in is from 2 PM - noon. After-hours check-in is not available.

What time is check-out at Pacific Palace Hotel?

Checkout is at noon.

Does Pacific Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Pacific Palace Hotel located?

Situated in Batam, this spa hotel is within 1 mile (2 km) of Harbor Bay Ferry Terminal and Nagoya Hill Mall. Grand Batam Mall and BCS Mall are also within 2 miles (3 km).

Can I cancel my reservation for free at Pacific Palace Hotel and receive a full refund?

Yes, Pacific Palace Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Pacific Palace Hotel cancellation policy on our site for more details about any exclusions or requirements.

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 57 reviews" "
" "10 - Excellent 21%
Rating 8 - Good. 25 out of 57 reviews" "
" "8 - Good 44%
Rating 6 - Okay. 16 out of 57 reviews" "
" "6 - Okay 28%
Rating 4 - Poor. 3 out of 57 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 1 out of 57 reviews" "
" "2 - Terrible 2%

7.5/10

Cleanliness

7.8/10

Staff & service

7.7/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Zaw

Stayed 2 nights in Sep 2022

8/10 Good

SOON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique design.
Stayed 1 night in Sep 2022

8/10 Good

Candy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are happy with the stay
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Food & ambiance was worse, the room was big but run down with the price, not worth it.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay, peaceful enviroment staff are friendly
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
Stayed 2 nights in Oct 2019

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2Day1Nite Stay
Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
The bedsheet was not changed and smells pee.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019