4/5 Good
Candy
Travelled with group
13 Jan 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Photo gallery
Guest reviews
3.8 out of 5 Good
55 reviews
Guests rated this property 3.7/5 for cleanliness.
Popular amenities
Free WiFi
Parking included
Air conditioning
Spa
Restaurant
Gym
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitiser provided
- Personal protective equipment
Map
JL Duyung Sei Jodoh, Batam, Batam Island
Explore the area
Harbor Bay Ferry Terminal14 min walk
Nagoya Hill Mall6 min drive
BCS Mall (Batam City Square)7 min drive
Batam Batu Besar (BTH-Hang Nadim)34 min drive
Choose dates to view prices
Deluxe Room
Photos of Deluxe Room
Deluxe Room
More detailsRoom amenities
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 Single Bed
Internet – Free WiFi
Food & Drink – Coffee/tea maker, minibar and 24-hour room service
Bathroom – Private bathroom, a hairdryer and a shower
Practical – Safe, iron/ironing board and phone
Comfort – Air conditioning
Smoking And Non-Smoking
Standard Room, 1 Queen Bed
Photos of Standard Room, 1 Queen Bed
Standard Room, 1 Queen Bed
More detailsRoom amenities
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 Queen Bed
Internet – Free WiFi
Food & Drink – Coffee/tea maker, minibar and 24-hour room service
Bathroom – Private bathroom, a hairdryer and a shower
Practical – Safe, iron/ironing board and phone
Comfort – Air conditioning
Smoking
Twin Room
Photos of Twin Room
Twin Room
More detailsRoom amenities
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
2 Single Beds
Internet – Free WiFi
Food & Drink – Coffee/tea maker, minibar and 24-hour room service
Bathroom – Private bathroom, a hairdryer and a shower
Practical – Safe, iron/ironing board and phone
Comfort – Air conditioning
Smoking And Non-Smoking
About this area
Batam
Pacific Palace Hotel is located in Batam. Harbor Bay Ferry Terminal and Batam Centre Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Nagoya Hill Mall and BCS Mall (Batam City Square).
What's nearby
- Harbor Bay Ferry Terminal - 14 min walk
- Nagoya Hill Mall - 6 min drive
- BCS Mall (Batam City Square) - 7 min drive
- Maha Vihara Duta Maitreya Buddhist Temple - 12 min drive
- Batam Polytechnic - 17 min drive
Getting around
- Batam Batu Besar (BTH-Hang Nadim) - 34 min drive
Restaurants
- Where to eat
- Athenas Restaurant – Serves breakfast, lunch and dinner daily. Open 24 hours.
- Neptune Lounge – Open daily.
- Golden Palace – Serves lunch and dinner daily.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)
Social distancing
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Free self parking
- Return airport shuttle (surcharge)
- Free ferry terminal shuttle
Food and drink
- 2 restaurants
- 1 bar
- 24-hour room service
Things to do
- 2 hot tubs
- Full-service spa
- Health club
- Nightclub
- Steam room
Family friendly
- Dry cleaning service
- Corner/local shop
- Laundry facilities
Conveniences
- Lift
- Corner/local shop
Guest services
- 24-hour front desk
- Concierge services
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Tour/ticket assistance
Languages spoken
- English
- Indonesian
Business services
- Business centre
- Meeting rooms
Spa
- Aromatherapy
- Body scrubs
- Body treatments
- Facials
- Massages
- Hot tub
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- Wheelchair-accessible parking
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
Bathroom
- Hairdryer
- Shower
Entertainment
- TV
Food and drink
- Coffee/tea maker
- Minibar
More
- Iron/ironing board
- Phone
- Safe
Policies
Check-in
Check-in between 2 PM and noon
Check-out
Check-out before noon
Special check-in instructions
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
The charges below are included in your overall room price:
- New Year's Eve gala dinner fee
- Christmas Eve gala dinner fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
We should mention
This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Property is also known as
Pacific Palace Hotel Batam
Pacific Palace Hotel
Pacific Palace Batam
Pacific Palace
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam
Frequently asked questions
3.8
Good
3.7/5
Cleanliness
3.9/5
Staff & service
3.8/5
Amenities
3.6/5
Property conditions & facilities
3/5 Okay
Verified traveller
Travelled with family
24 Dec 2019
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
5/5 Excellent
Verified traveller
Travelled with group
7 Dec 2019
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
4/5 Good
Verified traveller
6 Nov 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
4/5 Good
Connie
12 Oct 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2Day1Nite Stay
Stayed 1 night in Oct 2019
See similar properties
Stay in the know with the Expedia app
Get real-time notifications, view your trip details, and access mobile-only deals.