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Pacific Palace Hotel

Photo gallery for Pacific Palace Hotel

Interior entrance
Poolside bar
Standard Room, 1 Queen Bed | Minibar, in-room safe, soundproofing, iron/ironing board
Breakfast buffet

Overview of Pacific Palace Hotel

Pacific Palace Hotel

3.5 star property
7.6 out of 10 Good
7.6/10 Good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
JL Duyung Sei Jodoh, Batam, Batam Island, 29432

Explore the area

  • Popular LocationHarbour Bay Ferry Terminal14 min walk
  • Popular LocationNagoya Hill Mall18 min walk
  • Popular LocationGrand Batam Mall3 min drive
  • AirportBatam Batu Besar (BTH-Hang Nadim)32 min drive

Room options

About this area


Pacific Palace Hotel is located in Batam. Singapore Navy Museum and The Necessary Stage are cultural highlights, and some of the area's activities can be experienced at Batam Centre Ferry Terminal and Harbour Bay Ferry Terminal.

What's nearby

  • Harbour Bay Ferry Terminal - 14 min walk
  • Nagoya Hill Mall - 18 min walk
  • Grand Batam Mall - 3 min drive
  • BCS Mall - 4 min drive
  • South Links Country Club - 12 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 34 min drive


  • Morning Bakery - 4 min walk
  • Morning Bakery Harbour Bay - 8 min walk
  • Golden Palace - 1 min walk
  • Martabak Har - 8 min walk
  • Ayam Bakar Taliwang - 3 min walk

About this property

Pacific Palace Hotel

3.5-star hotel
A nightclub, a poolside bar and a corner/local shop are just a few of the amenities provided at Pacific Palace Hotel. Treat yourself to a facial, a body scrub or a massage at Adorabella Massage, the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), a front desk safe and a 24-hour front desk
  • Meeting rooms, tour/ticket information and luggage storage
Room features
All 180 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Coffee/tea makers, daily housekeeping and phones


Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • 2 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Athena Restaurant
  • Neptune Lounge
  • Golden Palace

Things to do

  • 2 hot tubs
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Sauna
  • Steam room

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Soundproofed rooms


  • ATM/banking services
  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms


  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Hot tub


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Wheelchair-accessible parking


  • Smoke-free property

Room amenities


  • Air conditioning


  • Hairdryer
  • Towels


  • TV

Food and drink

  • Coffee/tea maker
  • Minibar


  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties



Check-in time starts at 3:00 PM


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transport to and from this property

Property is also known as

Hotel Pacific Palace
Pacific Palace Hotel Batam
Pacific Palace Batam
Pacific Palace Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Frequently asked questions

Is Pacific Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Pacific Palace Hotel?

As of 8 Jun,2023, prices found for a 1-night stay for 2 adults at Pacific Palace Hotel on 26 Jun,2023 start from S$67.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Pacific Palace Hotel?

Self-parking is free at this property.

What time is check-in at Pacific Palace Hotel?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Pacific Palace Hotel?

Checkout is at noon.

Does Pacific Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Pacific Palace Hotel located?

Situated in Batam, this spa hotel is within 1 mile (2 km) of Harbour Bay Ferry Terminal and Nagoya Hill Mall. Grand Batam Mall and BCS Mall are also within 2 miles (3 km).




Rating 10 - Excellent. 13 out of 61 reviews" "
" "10 - Excellent 21%
Rating 8 - Good. 25 out of 61 reviews" "
" "8 - Good 41%
Rating 6 - Okay. 19 out of 61 reviews" "
" "6 - Okay 31%
Rating 4 - Poor. 3 out of 61 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 1 out of 61 reviews" "
" "2 - Terrible 2%




Staff & service




Property conditions & facilities




6/10 Okay


Stayed 2 nights in Feb 2023

6/10 Okay


Disliked: Cleanliness
Quite run down hotel. Cleanliness need to improve, towel are not clean

8/10 Good


Stayed 2 nights in Sep 2022

8/10 Good


Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique design.
Stayed 1 night in Sep 2022

8/10 Good


Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are happy with the stay
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Food & ambiance was worse, the room was big but run down with the price, not worth it.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay, peaceful enviroment staff are friendly
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
Stayed 2 nights in Oct 2019

8/10 Good


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2Day1Nite Stay
Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in.
Stayed 1 night in Sep 2019