- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are happy with the stay
Stayed 1 night in Jan 2020
Overview of Pacific Palace Hotel
Photo gallery
Guest reviews
Good
55 reviews
Guests rated this property 3.7/5 for cleanliness.
Amenities
- Free WiFi
- Free parking
- Air conditioning
- Spa
Map
JL Duyung Sei Jodoh, Batam, Batam Island
What's nearby
Harbor Bay Ferry Terminal14 min walk
Nagoya Hill Mall6 min drive
BCS Mall (Batam City Square)8 min drive
Batam Batu Besar (BTH-Hang Nadim)29 min drive
Choose dates to view prices
Standard Room, 1 Queen Bed
Photos of Standard Room, 1 Queen Bed
Standard Room, 1 Queen Bed
Show moreRoom amenities
- Sleeps 2
Deluxe Room
Photos of Deluxe Room
Deluxe Room
Show moreRoom amenities
- Sleeps 2
Twin Room
Photos of Twin Room
Twin Room
Show moreRoom amenities
- Sleeps 2
About this area
Batam
Pacific Palace Hotel is located in Batam. Harbor Bay Ferry Terminal and Batam Centre Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Nagoya Hill Mall and Batam Center Shopping Area.
Visit our Batam travel guideWhat's nearby
- Harbor Bay Ferry Terminal - 14 min walk
- Nagoya Hill Mall - 6 min drive
- BCS Mall (Batam City Square) - 8 min drive
- Maha Vihara Duta Maitreya Buddhist Temple - 11 min drive
- Maha Vihara Duta Maitreya Temple - 13 min drive
Getting around
- Batam Batu Besar (BTH-Hang Nadim) - 29 min drive
Restaurants
- Where to eat
- Athenas Restaurant – Serves breakfast, lunch and dinner daily. Open 24 hours.
- Neptune Lounge – Open daily.
- Golden Palace – Serves lunch and dinner daily.
About this property
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet
Parking and public transport
Free self parking
Return airport shuttle (surcharge)
Free ferry terminal shuttle
Food and drink
2 restaurants
1 bar
24-hour room service
Things to do
2 hot tubs
Full-service spa
Health club
Nightclub
Steam room
Family friendly
Dry-cleaning service
Corner/local shop
Laundry facilities
Conveniences
Lift
Corner/local shop
Guest services
24-hour front desk
Concierge services
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Languages spoken
English
Indonesian
Business services
Business centre
Meeting rooms
Spa
Aromatherapy
Body scrubs
Body treatments
Facials
Massages
Hot tub
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Wheelchair-accessible parking
More
Smoke-free property
Room amenities
Bedroom
Air conditioning
Bathroom
Hairdryer
Shower
Entertainment
TV
Food and drink
Coffee/tea maker
Minibar
More
Iron/ironing board
Phone
Safe
Policies
Check-in
Check-in between 2 PM and noon
Check-out
Check-out before noon
Special check-in instructions
This property doesn't offer after-hours check-in
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
The charges below are included in your overall room price:
- New Year's Eve gala dinner fee
- Christmas Eve gala dinner fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
We should mention
This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Frequently asked questions
Guest reviews
- Liked: Cleanliness
- Disliked: Amenities, property conditions & facilities
Food & ambiance was worse, the room was big but run down with the price, not worth it.
Stayed 2 nights in Dec 2019
- Liked: Staff & service, amenities, property conditions & facilities
Great place to stay, peaceful enviroment staff are friendly
Stayed 2 nights in Dec 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
Stayed 2 nights in Oct 2019
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2Day1Nite Stay
Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Stayed 1 night in Oct 2019