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Overview of Pacific Palace Hotel

Photo gallery

Guest reviews

3.8 / 5Good
55 reviews
Guests rated this property 3.7/5 for cleanliness.

Amenities

  • Free WiFi
  • Free parking
  • Air conditioning
  • Spa

Map

What's nearby

Popular LocationHarbor Bay Ferry Terminal14 min walk
Popular LocationNagoya Hill Mall6 min drive
Popular LocationBCS Mall (Batam City Square)8 min drive
AirportBatam Batu Besar (BTH-Hang Nadim)29 min drive

Choose dates to view prices

  • Standard Room, 1 Queen Bed

    Room amenities

    • Sleeps 2
    Show more
  • Deluxe Room

    Room amenities

    • Sleeps 2
    Show more
  • Twin Room

    Room amenities

    • Sleeps 2
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About this area

Batam

Pacific Palace Hotel is located in Batam. Harbor Bay Ferry Terminal and Batam Centre Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Nagoya Hill Mall and Batam Center Shopping Area.

Visit our Batam travel guide
Map
Popular Location

What's nearby

  • Harbor Bay Ferry Terminal - 14 min walk
  • Nagoya Hill Mall - 6 min drive
  • BCS Mall (Batam City Square) - 8 min drive
  • Maha Vihara Duta Maitreya Buddhist Temple - 11 min drive
  • Maha Vihara Duta Maitreya Temple - 13 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 29 min drive

Restaurants

  • Where to eat
  • Athenas Restaurant – Serves breakfast, lunch and dinner daily. Open 24 hours.
  • Neptune Lounge – Open daily.
  • Golden Palace – Serves lunch and dinner daily.

About this property

Pacific Palace Hotel

3.5-star spa hotel near Nagoya Hill Mall
This smoke-free hotel features 2 restaurants, a full-service spa and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a steam room are on-site. All 180 rooms provide complimentary wireless Internet access, 24-hour room service and TVs. Minibars, coffee/tea makers and hairdryers are among the other amenities available to guests.
Pacific Palace Hotel offers 180 forms of air-conditioned accommodation with a safe and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower.
2 hot tubs are on site. Other recreational amenities include a health club and a steam room.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Return airport shuttle (surcharge)
Free ferry terminal shuttle

Food and drink

2 restaurants
1 bar
24-hour room service

Things to do

2 hot tubs
Full-service spa
Health club
Nightclub
Steam room

Family friendly

Dry-cleaning service
Corner/local shop
Laundry facilities

Conveniences

Lift
Corner/local shop

Guest services

24-hour front desk
Concierge services
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken

English
Indonesian

Business services

Business centre
Meeting rooms

Spa

Aromatherapy
Body scrubs
Body treatments
Facials
Massages
Hot tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Wheelchair-accessible parking

More

Smoke-free property

Room amenities

Bedroom

Air conditioning

Bathroom

Hairdryer
Shower

Entertainment

TV

Food and drink

Coffee/tea maker
Minibar

More

Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in between 2 PM and noon

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

JCB International
Mastercard
American Express
Visa

Important information

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December

Frequently asked questions

Guest reviews

3.8
5 - Excellent
12
4 - Good
23
3 - Okay
16
2 - Mediocre
3
1 - Poor
1
3.7
Cleanliness
3.9
Service and Staff
3.8
Amenities
3.6
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We are happy with the stay

Stayed 1 night in Jan 2020

3/5

  • Liked: Cleanliness
  • Disliked: Amenities, property conditions & facilities

Food & ambiance was worse, the room was big but run down with the price, not worth it.

Stayed 2 nights in Dec 2019

5/5 Excellent

  • Liked: Staff & service, amenities, property conditions & facilities

Great place to stay, peaceful enviroment staff are friendly

Stayed 2 nights in Dec 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.

Stayed 2 nights in Oct 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2Day1Nite Stay

Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.

Stayed 1 night in Oct 2019